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genuine windows validation error message RRS feed

  • Question

  • i keep getting the 'not genuine windows validation' error message.  i viewed other posts, and it looks like were supposed to run and post the diagnostics.  so, her it is... any help would be greatly appreciated.

    thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7600.0000-2462009
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/11/2011 7:46:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 11:5:2011 07:21
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

     

     

    Friday, November 11, 2011 12:53 PM

Answers

All replies

  • "brawny62" wrote in message news:06954fe5-bf5d-41c3-9e10-2ddb6896fa7a...

    i keep getting the 'not genuine windows validation' error message.  i viewed other posts, and it looks like were supposed to run and post the diagnostics.  so, her it is... any help would be greatly appreciated.

    thanks

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/11/2011 7:46:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21

    2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      SLIC   zt grp  ztsys122

     

     

     
    The error message shows that an attempted self-heal failed – unfortunately it doesn’t say why.
    Try recreating the Licensing Store – this may show up the problem.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and attempt Validation again at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, November 11, 2011 9:31 PM
    Friday, November 11, 2011 1:30 PM
    Moderator
  • No reply from the Original Poster.

    Issue is assumed to be resolved.


    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 10:52 PM
    Tuesday, November 15, 2011 10:52 PM
  • thank you for your help... sorry it took me so long to work on this.  anyway, i completed your advice, and went to re-validate.  i received a 'genuine windows' response.  however, i then shut down my computer and left.  when i turned computer back on, i received the error message agian.  i then went to re-validate and received the error message again.  i did run another diagnostics and the report is pasted below.  thank you for any help you can provide.Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/22/2011 9:07:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 11:22:2011 08:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

     

     

    Tuesday, November 22, 2011 2:17 PM
  • "brawny62" wrote in message news:630b241f-54ae-4d80-b043-4bb7088c9f90...

    thank you for your help... sorry it took me so long to work on this.  anyway, i completed your advice, and went to re-validate.  i received a 'genuine windows' response.  however, i then shut down my computer and left.  when i turned computer back on, i received the error message agian.  i then went to re-validate and received the error message again.  i did run another diagnostics and the report is pasted below.  thank you for any help you can provide.Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/22/2011 9:07:59 AM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 11:22:2011 08:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

     

     

    You now have a different error – the Tampered file highlighted above.
     
    The fact that you have ‘creeping errors’ is worrying – it tends to indicate either malware at work, or a failing hard drive.
    Try using Malwarebytes Anti-Malware to clean the system.
    Download and install Malwarebytes Anti-Malware (www.malwarebytes.org ). Update it, but do NOT accept the offer of Real-Time protection (it may cause problems).
    Run a Full System Scan in your main user account, and Quick scans in any other account.
    Delete everything it finds. You may well find that your anti-virus complains a few times during the process – allow that to do its thing at the same time.
     
    I would also suggest running CHKDSK and SFC
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type
    CHKDSK C: /R
    and hit the Enter key
    You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!

    After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC

    SFC -System File Checker - Instructions
    Click on the Start button
    type in the Search box
    CMD.EXE
    right-click on the only file that is found
    Select Run as Administrator
    - the Elevated Command Prompt window should pop up
    At the Command prompt, type

    SFC /SCANNOW

    and hit the Enter key
    Wait for the scan to finish - make a note of any error messages - and then reboot.

    run another MGADiag report, and post the results.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 22, 2011 2:41 PM
    Moderator
  • thanks for all of the info... so far i...

    1) downloaded the 'malwaebytes anti-malware', updated it, and ran a complete system scan.  there were no malware found. (i also run avg antivirus nightly

    2)  ran the 'chkdsk'.  i wasnt around to see any results, but the computer did re-boot

    3) ran the 'sfc/scannow' and there were 'no integrity violations'

    4)  ran another 'mgadig', and the results are below..

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 11/23/2011 8:33:34 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 11:22:2011 08:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW

     

    thank you for your help...

     

     

     

    Thursday, November 24, 2011 2:04 AM
  • "brawny62" wrote in message news:2ac006fa-2241-4ee1-b5ca-a3adbb90d9b7...

    thanks for all of the info... so far i...

    1) downloaded the 'malwaebytes anti-malware', updated it, and ran a complete system scan.  there were no malware found. (i also run avg antivirus nightly

    2)  ran the 'chkdsk'.  i wasnt around to see any results, but the computer did re-boot

    3) ran the 'sfc/scannow' and there were 'no integrity violations'

    4)  ran another 'mgadig', and the results are below..

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000020
    Event Time Stamp: 11:22:2011 08:47
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

     

    thank you for your help...

     

     

     

    No change so far – so we need to look deeper.
    Have you tried a System Restore back to a time the system worked properly? – bearing in mind that it’s almost 2 weeks since you first posted, I’m a little reluctant to suggest it, if this system has been busy for that period.
     
    If you don’t want to try that, or do, but it doesn’t have the desired effect, then please open a command prompt, and run the following commands
     
    ICACLS c:\windows\system32\sppc.dll
    ICACLS c:\windows\system32\sppc.dll.mui
     
    post the results
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Thursday, November 24, 2011 2:55 AM
    Moderator
  • i have not tried to 'system restore' yet, as im not sure how far back i need to go.  its been several months now that ive been getting the error message. 

    i did try the above mentioned prompts and the results are as follows...

     

    1)ICACLS c:\windows\system32\sppc.dll

    ---'successfully processed 1 file : failed to process 0 files

     

    2)ICACLS c:\windows\system32\sppc.dll.mui

    ----cannot find file.  successfully processed 0 files :failed to process 1 file.

     

    thanks

    brawny

    Saturday, November 26, 2011 2:06 AM
  • "brawny62" wrote in message news:c2018b4a-8146-4487-b810-83b31e1f223e...

    i have not tried to 'system restore' yet, as im not sure how far back i need to go.  its been several months now that ive been getting the error message.

    i did try the above mentioned prompts and the results are as follows...

     

    1)ICACLS c:\windows\system32\sppc.dll

    ---'successfully processed 1 file : failed to process 0 files

     

    2)ICACLS c:\windows\system32\sppc.dll.mui

    ----cannot find file.  successfully processed 0 files :failed to process 1 file.

     

    thanks

    brawny

    There should have been more data in response to the sppc.dll command – please give the FULL detail
     
    If the problem has existed for months, there’s no point in attempting a System Restore – it’s more likely to create problems than solve them at that point.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 26, 2011 2:13 AM
    Moderator
  • ...for furture referance, should i do a system restore asap whenever something like this happens?  anyway, heres the results....

     

    ...<start>

    ..<cmd.exe.>

    ...right click and selected <run as administrator>

    ...typed "ICACLS c:\windows\system32\sppc.dll"

    received message...'ntservice\trustedinstaller:<f>

                                  builtin\administrators:<rx>

                                  ntauthority\system:<rx>

                                  builtin\users:<rx>

                                  successfully processed 1 files;failed processing 0 files

     

    ...then typed 'ICACLS c:\windows\system32\sppc.dll.mui'

    received message...'the system cannot find the file specified.  successfully processed 0 files; failed processing 1 files.'

     

    hope this is the info you needed.

    thanks

     

    Saturday, November 26, 2011 10:45 AM
  • "brawny62" wrote in message news:badb5118-08bc-4d4b-be15-f44d0f51ccf2...

    ...for furture referance, should i do a system restore asap whenever something like this happens?  anyway, heres the results....

     

    ...<start>

    ..<cmd.exe.>

    ...right click and selected <run as administrator>

    ...typed "ICACLS c:\windows\system32\sppc.dll"

    received message...'ntservice\trustedinstaller:<f>

                                  builtin\administrators:<rx>

                                  ntauthority\system:<rx>

                                  builtin\users:<rx>

                                  successfully processed 1 files;failed processing 0 files

     

    ...then typed 'ICACLS c:\windows\system32\sppc.dll.mui'

    received message...'the system cannot find the file specified.  successfully processed 0 files; failed processing 1 files.'

     

    hope this is the info you needed.

    thanks

     

    System Restore is a very good first line of defence in cases of system problems – it will often cure things (if used early enough) that can become almost fatal at a later stage.
     
    Thanks for posting the full results – unfortunately they don’t show any problems. :(
     
    (if you’d read my instructions, you could have saved yourself a lot of hassle<g>)
     
    We’ve now run out of the easy fixes – are you prepared for a little bit of a teaching session, or would you prefer to have WGA Support take over? I can try and talk you through what may be an extended repair, or you can contact them, and hopefully get it fixed without much input on your part.
     
    WGA Support can be found here-

    North America:

    http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4


    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0


    Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, November 26, 2011 9:32 PM
    Moderator
  • noel,

    thank you for all of your help.  if you dont mind, i think ill try the potentially 'easier' fix.  dont get me wrong, i alway enjoy a new challenge and learning something new, however, im concerned i wont be able to dedicate the time or resources needed otherwise.  if WGA is able to fix the problem, do i just come back and 'reply' to one of these messages on how they fixed it?

     

    again, thank you for all you've done.

    joe

    Saturday, November 26, 2011 11:00 PM
  • "brawny62" wrote in message news:4ac747d7-b2a9-4ea6-9060-eadf45b0439e...

    noel,

    thank you for all of your help.  if you dont mind, i think ill try the potentially 'easier' fix.  dont get me wrong, i alway enjoy a new challenge and learning something new, however, im concerned i wont be able to dedicate the time or resources needed otherwise.  if WGA is able to fix the problem, do i just come back and 'reply' to one of these messages on how they fixed it?

     

    again, thank you for all you've done.

    joe

    That would do VERY nicely :)
    You’re welcome, and good luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, November 27, 2011 1:52 PM
    Moderator
  • noel,

    im not sure if it is actually fixed, but at least for the moment, i am no longer getting the "not valid error message' and the mgadig report is coming back as 'genuine'.  anyway, heres what has transpired...

     

    i called the microsoft team that you had recomemded.  they checked my product key to make sure that the product key is in fact genuine (which it is).  they then keyed into my computer, checked a few things, then stated that i will need to contact the place of purchase for a new product key code.

     

    after this, i used the information that you gave me, some added information from some of the other threads that i read, and started to do some research.  i checked the list of 'installed updates' to see which updates were performed around the time that i started having problems.  i then started to uninstall the programs one by one, and would restart the computer and then re-run the validation test along with the mgadia test.

    the programs i uninstalled were...

    1)  validation update for microsoft office 2010 (i am running office 2003)...this had no affect

    2)  printshop 2.0 professional (this has been locking up on me, so i figured it couldnt hurt to uninstall it.  however, this did not have any affect)

    3)  microsoft silverlight.  BINGO... after i uninstalled silverlight, i re-booted, re-validated, and re-ran the mgadiag report.  the re-validation gave me a 'welcome to windows 7' message, and the mgadiag report no longer showed the 'tampered file'.

     

    im not sure if this is a permanent fix, or just tempory, but it seems to be working at the moment.

     

    thank you again for all of your time and efforts.  i never could have done it without all of your information and patience!  i hope this information helps.

    thanks again,

    joe

     

    Friday, December 9, 2011 2:54 PM
  • "brawny62" wrote in message news:e57d7dd3-a389-4ad3-bb7a-2575ac0f686c...

    3)  microsoft silverlight.  BINGO... after i uninstalled silverlight, i re-booted, re-validated, and re-ran the mgadiag report.  the re-validation gave me a 'welcome to windows 7' message, and the mgadiag report no longer showed the 'tampered file'.

    thanks again,

    joe

     

    Well Done!! – thanks for coming back to let us know your solution.
     
    Please post a new MGADiag report, so that we can confirm that it’s fixed rather than hiding.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 3:06 PM
    Moderator
  • noel,

    heres the new report... hopefully its fixed... if so, thanks again, i couldnt have done it without ya...Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
    Installation ID: 019876465493848415943535673403206056634221383136886126
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/9/2011 10:17:50 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:7:2011 11:18
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7596Z1  A7596100
      FACP   7596Z1  A7596100
      SRAT   AMD     FAM_F_10
      HPET   7596Z1  OEMHPET
      MCFG   7596Z1  OEMMCFG
      SLIC   zt grp  ztsys122
      OEMB   7596Z1  A7596100
      SSDT   A M I   POWERNOW


     thanks again...

    joe

     

     

    Friday, December 9, 2011 3:19 PM
  • "brawny62" wrote in message news:52e52e48-e51a-4b87-89d6-d91edb252256...

    noel,

    heres the new report... hopefully its fixed... if so, thanks again, i couldnt have done it without ya...Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
    Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
    Windows Product ID: 00359-OEM-8992687-00261
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->

    Other data-->
    SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

     

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

    Partial Product Key: 8X2XD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/9/2011 10:17:50 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:7:2011 11:18

    thanks again...

    joe

     

     

    That all looks good to me!
    Well done again – I had heard rumours that Silverlight could cause such problems – but this is the first documented case that I’ve heard of.
     
    Thanks again – and Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, December 9, 2011 3:58 PM
    Moderator