genuine windows validation error message

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  "brawny62" wrote in message news:06954fe5-bf5d-41c3-9e10-2ddb6896fa7a...

  i keep getting the 'not genuine windows validation' error message.  i viewed other posts, and it looks like were supposed to run and post the diagnostics.  so, her it is... any help would be greatly appreciated.

  thanks

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  Other data-->
  Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 11/11/2011 7:46:59 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  

  2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
    SLIC   zt grp  ztsys122
  

   

   

   

  The error message shows that an attempted self-heal failed – unfortunately it doesn’t say why.

  Try recreating the Licensing Store – this may show up the problem.

  Recreate the Licensing Store
  1) Click Start button.
  2) Type: CMD.exe into the 'Search programs and files' field
  3) Right-Click on CMD.exe and select Run as Administrator
  4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
  Note: the Software Protection service may not be running, this is ok.
  5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
  6) Type: rename tokens.dat tokens.bar
  7) Type: cd %windir%\system32
  8) Type: net start sppsvc
  9) Type: slui.exe
  10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
  
  Reboot and attempt Validation again at www.microsoft.com/genuine/validate and Post back with a new MGADiag report and the validation result.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Darin Smith MS Friday, November 11, 2011 9:31 PM

  Friday, November 11, 2011 1:30 PM

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  Issue is assumed to be resolved.

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  Darin MS

  • Marked as answer by Darin Smith MS Tuesday, November 15, 2011 10:52 PM

  Tuesday, November 15, 2011 10:52 PM
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  thank you for your help... sorry it took me so long to work on this.  anyway, i completed your advice, and went to re-validate.  i received a 'genuine windows' response.  however, i then shut down my computer and left.  when i turned computer back on, i received the error message agian.  i then went to re-validate and received the error message again.  i did run another diagnostics and the report is pasted below.  thank you for any help you can provide.Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard Edition 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
  Installation ID: 019876465493848415943535673403206056634221383136886126
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 11/22/2011 9:07:59 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 11:22:2011 08:47
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  
  HWID Data-->
  HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   7596Z1  A7596100
    FACP   7596Z1  A7596100
    SRAT   AMD     FAM_F_10
    HPET   7596Z1  OEMHPET
    MCFG   7596Z1  OEMMCFG
    SLIC   zt grp  ztsys122
    OEMB   7596Z1  A7596100
    SSDT   A M I   POWERNOW

   

   

  Tuesday, November 22, 2011 2:17 PM
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  "brawny62" wrote in message news:630b241f-54ae-4d80-b043-4bb7088c9f90...

  thank you for your help... sorry it took me so long to work on this.  anyway, i completed your advice, and went to re-validate.  i received a 'genuine windows' response.  however, i then shut down my computer and left.  when i turned computer back on, i received the error message agian.  i then went to re-validate and received the error message again.  i did run another diagnostics and the report is pasted below.  thank you for any help you can provide.Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  Other data-->
  BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

   

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 11/22/2011 9:07:59 AM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 11:22:2011 08:47
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

   

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
    SLIC   zt grp  ztsys122
    OEMB   7596Z1  A7596100
    SSDT   A M I   POWERNOW

   

   

  You now have a different error – the Tampered file highlighted above.

   

  The fact that you have ‘creeping errors’ is worrying – it tends to indicate either malware at work, or a failing hard drive.

  Try using Malwarebytes Anti-Malware to clean the system.

  Download and install Malwarebytes Anti-Malware (www.malwarebytes.org ). Update it, but do NOT accept the offer of Real-Time protection (it may cause problems).

  Run a Full System Scan in your main user account, and Quick scans in any other account.

  Delete everything it finds. You may well find that your anti-virus complains a few times during the process – allow that to do its thing at the same time.

   

  I would also suggest running CHKDSK and SFC

  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  CHKDSK C: /R
  and hit the Enter key
  You will be told that the drive is locked, and the CHKDSK will run at he next boot - hit the Y key, and then reboot. The chkdsk will take a few hours depending on the size of the drive, so be patient!
  
  After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) - then run the SFC
  
  SFC -System File Checker - Instructions
  Click on the Start button
  type in the Search box
  CMD.EXE
  right-click on the only file that is found
  Select Run as Administrator
  - the Elevated Command Prompt window should pop up
  At the Command prompt, type
  
  SFC /SCANNOW
  
  and hit the Enter key
  Wait for the scan to finish - make a note of any error messages - and then reboot.
  
  run another MGADiag report, and post the results.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, November 22, 2011 2:41 PM

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  thanks for all of the info... so far i...

  1) downloaded the 'malwaebytes anti-malware', updated it, and ran a complete system scan.  there were no malware found. (i also run avg antivirus nightly

  2)  ran the 'chkdsk'.  i wasnt around to see any results, but the computer did re-boot

  3) ran the 'sfc/scannow' and there were 'no integrity violations'

  4)  ran another 'mgadig', and the results are below..

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard Edition 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
  Installation ID: 019876465493848415943535673403206056634221383136886126
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 11/23/2011 8:33:34 PM

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 11:22:2011 08:47
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

  
  HWID Data-->
  HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   7596Z1  A7596100
    FACP   7596Z1  A7596100
    SRAT   AMD     FAM_F_10
    HPET   7596Z1  OEMHPET
    MCFG   7596Z1  OEMMCFG
    SLIC   zt grp  ztsys122
    OEMB   7596Z1  A7596100
    SSDT   A M I   POWERNOW

   

  thank you for your help...

   

   

   

  Thursday, November 24, 2011 2:04 AM
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  "brawny62" wrote in message news:2ac006fa-2241-4ee1-b5ca-a3adbb90d9b7...

  thanks for all of the info... so far i...

  1) downloaded the 'malwaebytes anti-malware', updated it, and ran a complete system scan.  there were no malware found. (i also run avg antivirus nightly

  2)  ran the 'chkdsk'.  i wasnt around to see any results, but the computer did re-boot

  3) ran the 'sfc/scannow' and there were 'no integrity violations'

  4)  ran another 'mgadig', and the results are below..

   

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0x8004FE21
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  Windows Activation Technologies-->
  HrOffline: 0x8004FE21
  HrOnline: N/A
  HealthStatus: 0x0000000000000020
  Event Time Stamp: 11:22:2011 08:47
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui

   

  thank you for your help...

   

   

   

  No change so far – so we need to look deeper.

  Have you tried a System Restore back to a time the system worked properly? – bearing in mind that it’s almost 2 weeks since you first posted, I’m a little reluctant to suggest it, if this system has been busy for that period.

   

  If you don’t want to try that, or do, but it doesn’t have the desired effect, then please open a command prompt, and run the following commands

   

  ICACLS c:\windows\system32\sppc.dll

  ICACLS c:\windows\system32\sppc.dll.mui

   

  post the results

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Thursday, November 24, 2011 2:55 AM

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  i have not tried to 'system restore' yet, as im not sure how far back i need to go.  its been several months now that ive been getting the error message. 

  i did try the above mentioned prompts and the results are as follows...

   

  1)ICACLS c:\windows\system32\sppc.dll

  ---'successfully processed 1 file : failed to process 0 files

   

  2)ICACLS c:\windows\system32\sppc.dll.mui

  ----cannot find file.  successfully processed 0 files :failed to process 1 file.

   

  thanks

  brawny

  Saturday, November 26, 2011 2:06 AM
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  "brawny62" wrote in message news:c2018b4a-8146-4487-b810-83b31e1f223e...

  i have not tried to 'system restore' yet, as im not sure how far back i need to go.  its been several months now that ive been getting the error message.

  i did try the above mentioned prompts and the results are as follows...

   

  1)ICACLS c:\windows\system32\sppc.dll

  ---'successfully processed 1 file : failed to process 0 files

   

  2)ICACLS c:\windows\system32\sppc.dll.mui

  ----cannot find file.  successfully processed 0 files :failed to process 1 file.

   

  thanks

  brawny

  There should have been more data in response to the sppc.dll command – please give the FULL detail

   

  If the problem has existed for months, there’s no point in attempting a System Restore – it’s more likely to create problems than solve them at that point.

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, November 26, 2011 2:13 AM

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  ...for furture referance, should i do a system restore asap whenever something like this happens?  anyway, heres the results....

   

  ...<start>

  ..<cmd.exe.>

  ...right click and selected <run as administrator>

  ...typed "ICACLS c:\windows\system32\sppc.dll"

  received message...'ntservice\trustedinstaller:<f>

                                builtin\administrators:<rx>

                                ntauthority\system:<rx>

                                builtin\users:<rx>

                                successfully processed 1 files;failed processing 0 files

   

  ...then typed 'ICACLS c:\windows\system32\sppc.dll.mui'

  received message...'the system cannot find the file specified.  successfully processed 0 files; failed processing 1 files.'

   

  hope this is the info you needed.

  thanks

   

  Saturday, November 26, 2011 10:45 AM
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  "brawny62" wrote in message news:badb5118-08bc-4d4b-be15-f44d0f51ccf2...

  ...for furture referance, should i do a system restore asap whenever something like this happens?  anyway, heres the results....

   

  ...<start>

  ..<cmd.exe.>

  ...right click and selected <run as administrator>

  ...typed "ICACLS c:\windows\system32\sppc.dll"

  received message...'ntservice\trustedinstaller:<f>

                                builtin\administrators:<rx>

                                ntauthority\system:<rx>

                                builtin\users:<rx>

                                successfully processed 1 files;failed processing 0 files

   

  ...then typed 'ICACLS c:\windows\system32\sppc.dll.mui'

  received message...'the system cannot find the file specified.  successfully processed 0 files; failed processing 1 files.'

   

  hope this is the info you needed.

  thanks

   

  System Restore is a very good first line of defence in cases of system problems – it will often cure things (if used early enough) that can become almost fatal at a later stage.

   

  Thanks for posting the full results – unfortunately they don’t show any problems. :(

   

  (if you’d read my instructions, you could have saved yourself a lot of hassle<g>)

   

  We’ve now run out of the easy fixes – are you prepared for a little bit of a teaching session, or would you prefer to have WGA Support take over? I can try and talk you through what may be an extended repair, or you can contact them, and hopefully get it fixed without much input on your part.

   

  WGA Support can be found here-

  North America:

  http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

  
  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0

  
  Please let us know if (and how) MS manage to repair the problem - it would be useful for future reference!

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, November 26, 2011 9:32 PM

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  noel,

  thank you for all of your help.  if you dont mind, i think ill try the potentially 'easier' fix.  dont get me wrong, i alway enjoy a new challenge and learning something new, however, im concerned i wont be able to dedicate the time or resources needed otherwise.  if WGA is able to fix the problem, do i just come back and 'reply' to one of these messages on how they fixed it?

   

  again, thank you for all you've done.

  joe

  Saturday, November 26, 2011 11:00 PM
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  "brawny62" wrote in message news:4ac747d7-b2a9-4ea6-9060-eadf45b0439e...

  noel,

  thank you for all of your help.  if you dont mind, i think ill try the potentially 'easier' fix.  dont get me wrong, i alway enjoy a new challenge and learning something new, however, im concerned i wont be able to dedicate the time or resources needed otherwise.  if WGA is able to fix the problem, do i just come back and 'reply' to one of these messages on how they fixed it?

   

  again, thank you for all you've done.

  joe

  That would do VERY nicely :)

  You’re welcome, and good luck!

   

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, November 27, 2011 1:52 PM

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  noel,

  im not sure if it is actually fixed, but at least for the moment, i am no longer getting the "not valid error message' and the mgadig report is coming back as 'genuine'.  anyway, heres what has transpired...

   

  i called the microsoft team that you had recomemded.  they checked my product key to make sure that the product key is in fact genuine (which it is).  they then keyed into my computer, checked a few things, then stated that i will need to contact the place of purchase for a new product key code.

   

  after this, i used the information that you gave me, some added information from some of the other threads that i read, and started to do some research.  i checked the list of 'installed updates' to see which updates were performed around the time that i started having problems.  i then started to uninstall the programs one by one, and would restart the computer and then re-run the validation test along with the mgadia test.

  the programs i uninstalled were...

  1)  validation update for microsoft office 2010 (i am running office 2003)...this had no affect

  2)  printshop 2.0 professional (this has been locking up on me, so i figured it couldnt hurt to uninstall it.  however, this did not have any affect)

  3)  microsoft silverlight.  BINGO... after i uninstalled silverlight, i re-booted, re-validated, and re-ran the mgadiag report.  the re-validation gave me a 'welcome to windows 7' message, and the mgadiag report no longer showed the 'tampered file'.

   

  im not sure if this is a permanent fix, or just tempory, but it seems to be working at the moment.

   

  thank you again for all of your time and efforts.  i never could have done it without all of your information and patience!  i hope this information helps.

  thanks again,

  joe

   

  Friday, December 9, 2011 2:54 PM
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  "brawny62" wrote in message news:e57d7dd3-a389-4ad3-bb7a-2575ac0f686c...

  3)  microsoft silverlight.  BINGO... after i uninstalled silverlight, i re-booted, re-validated, and re-ran the mgadiag report.  the re-validation gave me a 'welcome to windows 7' message, and the mgadiag report no longer showed the 'tampered file'.

  thanks again,

  joe

   

  Well Done!! – thanks for coming back to let us know your solution.

   

  Please post a new MGADiag report, so that we can confirm that it’s fixed rather than hiding.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, December 9, 2011 3:06 PM

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  noel,

  heres the new report... hopefully its fixed... if so, thanks again, i couldnt have done it without ya...Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {0926AF8E-A767-4635-A9F2-331B83B44EEA}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.110622-1506
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 100 Genuine
  Microsoft Office Standard Edition 2003 - 100 Genuine
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{0926AF8E-A767-4635-A9F2-331B83B44EEA}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-8X2XD</PKey><PID>00359-OEM-8992687-00261</PID><PIDType>2</PIDType><SID>S-1-5-21-2361103782-4087395841-156628325</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS><HWID>C2CB3F07018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>zt grp</OEMID><OEMTableID>ztsys122</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>9D15E7DA279C862</Val><Hash>5axQd5vYnGGFogGMzeHG1yLct2Q=</Hash><Pid>70141-049-2051067-56320</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800261-02-1033-7601.0000-3152011
  Installation ID: 019876465493848415943535673403206056634221383136886126
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 12/9/2011 10:17:50 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 12:7:2011 11:18
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:

  
  HWID Data-->
  HWID Hash Current: MgAAAAEABAABAAEAAAACAAAAAQABAAEAHKL40SgNEDNU8vQWIKUuwHQi6kWIlIZWji4=

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   7596Z1  A7596100
    FACP   7596Z1  A7596100
    SRAT   AMD     FAM_F_10
    HPET   7596Z1  OEMHPET
    MCFG   7596Z1  OEMMCFG
    SLIC   zt grp  ztsys122
    OEMB   7596Z1  A7596100
    SSDT   A M I   POWERNOW

  
   thanks again...

  joe

   

   

  Friday, December 9, 2011 3:19 PM
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  "brawny62" wrote in message news:52e52e48-e51a-4b87-89d6-d91edb252256...

  noel,

  heres the new report... hopefully its fixed... if so, thanks again, i couldnt have done it without ya...Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->

  Validation Code: 0
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-H9K4M-DV32X-8X2XD
  Windows Product Key Hash: hIy5Kq09q7qZt8Eky8OoVdeQhnI=
  Windows Product ID: 00359-OEM-8992687-00261
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  

  File Scan Data-->

  Other data-->
  SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>Z1-7596</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.0B2</Version><SMBIOSVersion major="2" minor="5"/><Date>20101020000000.000000+000</Date></BIOS

   

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software licensing service version: 6.1.7601.17514

  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel

  Partial Product Key: 8X2XD
  License Status: Licensed
  Remaining Windows rearm count: 4
  Trusted time: 12/9/2011 10:17:50 AM

  Windows Activation Technologies-->
  HrOffline: 0x00000000
  HrOnline: 0x00000000
  HealthStatus: 0x0000000000000000
  Event Time Stamp: 12:7:2011 11:18
  
  thanks again...

  joe

   

   

  That all looks good to me!

  Well done again – I had heard rumours that Silverlight could cause such problems – but this is the first documented case that I’ve heard of.

   

  Thanks again – and Good Luck!

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, December 9, 2011 3:58 PM

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