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Cannot access Tiscali server in Windows Live Mail

    Question

  • Having installed Windows 7 64 bit on a newly built computer, I was rather exasperated to find that Outlook Express 6.0 has been scrapped.  After a lot of frustration, I have managed to set up my existing BT broadband email account on Windows Live Mail, but have had no success with my existing Tiscali account.  When trying to sync to this account I am asked for username and password.  When I enter these I get this message:

    "Unable to send or receive messages for the Tiscali.co account. An incorrect password was entered. The next time you send or receive messages, you'll be asked to enter your user name and password for this account.

    Server Error: 0x800CCC90
    Server Response: -ERR [AUTH] invalid user or password
    Server: 'pop.tiscali.co.uk'
    Windows Live Mail Error ID: 0x800CCC92
    Protocol: POP3
    Port: 110
    Secure(SSL): No"

    I have checked my username and password, and they are correct.  I have verified this by accessing my messages on Tiscali's website and logging in with my details.  Also, the Kaspersky email preview confirms the existence of the messages on the server, but I am unable to download them.  When I Kaspersky email preveiw window, they should be downloaded, but just disappear.

    The problem must be with Live Mail in some way.  Does anybody have any suggestions?
    Wednesday, January 6, 2010 12:42 PM

All replies

  • Wrong Forum; This is for Windows Live Writer

    Refer to HOTMAIL, MSN, LIVE support:
    https://support.live.com/
    http://windowslivehelp.com/

    Good Luck.
    • Proposed as answer by davcar Monday, October 4, 2010 8:16 PM
    Sunday, January 10, 2010 3:53 PM
  • I have exactly the same problem!  Have you had any luck solving it?
    Friday, January 15, 2010 12:49 AM
  • Make sure the username is your exact email address xxxx@tiscali.co.uk
    Friday, October 14, 2011 12:52 PM