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Gateway MD2614u no longer validating RRS feed

  • Question

  • The laptop I've had for 2 plus years is now giving me the 'not validated' issue - the message at the bottom right of the screen is the 'Windows Vista Build 6002 this copy of Windows is not genuine'.

    I did a long overdue defrag two days ago if that affects anything, but the issue just popped up today.  When I restart, the system asks me to validate again, and when I try to validate via the Microsoft site, it begins to validate, then defaults to the 'Search Microsoft.com' page, which doesn't get me anywhere.

    Ran Diagnostics tool - and it says my copy is genuine...see below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-B9R72-R39JB-6D4RD
    Windows Product Key Hash: JXyBpsHEJn8SE+uRemDwDAqTbN4=
    Windows Product ID: 89583-OEM-7412851-12289
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {B1947D1A-2067-4EC4-B67B-EDF78B5E1132}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6002.vistasp2_gdr.101014-0432
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Publisher 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B1947D1A-2067-4EC4-B67B-EDF78B5E1132}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-6D4RD</PKey><PID>89583-OEM-7412851-12289</PID><PIDType>8</PIDType><SID>S-1-5-21-482581570-882181831-1119446859</SID><SYSTEM><Manufacturer>Gateway                         </Manufacturer><Model>MD2614u                         </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>9A.24   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080907000000.000000+000</Date></BIOS><HWID>7D313507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0019-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products><Applications><App Id="19" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_SLP channel
    Activation ID: c3505bd0-004a-49b9-84db-a1a4869eddf1
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89583-00148-128-512289-02-1033-6002.0000-0752011
    Installation ID: 018116608423918315681115560510590243714225424005253402
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 6D4RD
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAEABAABAAEAAwACAAAAAwABAAEAeqiKhzZb5A4uAxAzVPLuoUgMynNQB/L06kXCX2x2Dm6sVn4o

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GATEWA        SYSTEM 
      FACP            GATEWA        SYSTEM 
      HPET            GATEWA        SYSTEM 
      MCFG            GATEWA        SYSTEM 
      SLIC            ACRSYS        ACRPRDCT
      SSDT            GATEWA        SYSTEM 

     

    Any ideas? This is truly aggravating, plus my Security Essentials says it's going to stop working in 30 days.....

     

    Thursday, March 17, 2011 3:15 AM

Answers

  • I see no issue in your Diagnostic Report.

    I believe it may have been a momentary "hicup".  I recommend rebooting the computer twice (it can sometimes take to reboots to reset Vista back to a Genuine state) and see if the issue has disappeared.

     

    If after rebooting twice you still see the Non-Genuine issue, please follow the below steps:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Thank you,

     


    Darin MS
    Thursday, March 17, 2011 10:33 PM

All replies

  • I see no issue in your Diagnostic Report.

    I believe it may have been a momentary "hicup".  I recommend rebooting the computer twice (it can sometimes take to reboots to reset Vista back to a Genuine state) and see if the issue has disappeared.

     

    If after rebooting twice you still see the Non-Genuine issue, please follow the below steps:

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate.

     

    Thank you,

     


    Darin MS
    Thursday, March 17, 2011 10:33 PM
  • You were dead on with the hiccup analysis.

     

    Upon the second reboot, all was just peachy....weirdness.  Thanks for the time and the advice!

    Thursday, March 17, 2011 11:54 PM