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CRM 2011 UR 17: Can't save/close personal settings dialog in outlook RRS feed

  • Question

  • hi,

    our customer uses outlook 2013 with CRM 2011 UR 17 (same version for the crm outlook client).

    when he opens the personal settings window in outlook (file-->CRM-->options) he can't close it via "ok"-button anymore.

    cancel or "x" is working.

    I opend fiddler and at the time the settings-dialog opens, I can see the following error in an endless loop till i close the dialog again:

    <?xml version="1.0" encoding="utf-8" ?>
    <soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
    	<soap:Body>
    		<SendScriptErrorReport xmlns="http://schemas.microsoft.com/crm/2009/WebServices">
    			<fileName>/_common/global.ashx</fileName>
    			<lineNumber>6</lineNumber>
    			<function>RemoteCommandResult(oRemoteCommand,oXmlHttp,bIsAsync)</function>
    			<errorReport>
    				<CrmScriptErrorReport>
    					<ReportVersion>1.0</ReportVersion>
    					<ScriptErrorDetails>
    						<Message>undefined</Message>
    						<Line>6</Line>
    						<URL>/_common/global.ashx?ver=1409273153</URL>
    						<PageURL>/tools/personalsettings/dialogs/personalsettings.aspx?clientid=%7b837816A4-7572-E111-B343-001F2966A386%7d</PageURL>
    						<Function>RemoteCommandResult(oRemoteCommand,oXmlHttp,bIsAsync)</Function>
    						<CallStack>
    							<Function>RemoteCommandResult(oRemoteCommand,oXmlHttp,bIsAsync)</Function>
    							<Function>readyStateChanged()</Function>
    						</CallStack>
    					</ScriptErrorDetails>
    					<ClientInformation>
    						<BrowserUserAgent>Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.1; Win64; x64; Trident/7.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E; Tablet PC 2.0; Zune 4.7; InfoPath.3; Microsoft Outlook 15.0.4641)</BrowserUserAgent>
    						<BrowserLanguage>de-DE</BrowserLanguage>
    						<SystemLanguage>de-DE</SystemLanguage>
    						<UserLanguage>de-DE</UserLanguage>
    						<ScreenResolution>1920x1200</ScreenResolution>
    						<ClientName>mypc</ClientName>
    						<ClientTime>2014-09-10T13:06:30</ClientTime>
    					</ClientInformation>
    				</CrmScriptErrorReport>
    			</errorReport>
    			<addServerInformation>true</addServerInformation>
    			<errorReportingPreference>AutoReport</errorReportingPreference>
    			<reportToWatson>true</reportToWatson>
    		</SendScriptErrorReport>
    	</soap:Body>
    </soap:Envelope>

    Can anyone help me with this?

    thanks

    Wednesday, September 10, 2014 2:33 PM