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Cannot activate key, have proof of ownership, already phoned

Question
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I recently re-installed my copy of Windows XP Pro x86bit, lately the key hasn't been working after a lot of re-activations via web and phone.
I decided to actually pursue my case this time instead of just dumping the OS altogether as I have before. I really like Win XP and I would like to continue to use it.
The key has been re-activated too many times apparently, it is ONLY on this PC. I phoned the help line twice (toll free, and toll 2nd hoping to get someone I could better understand) and the second time I called I received some information which included an email address.
I'm not sure if the e-mail address was properly copied by me but regardless I sent them the information and media required to re-activate my OS. However I have not yet received an answer from them or any sign that my product will be recognized.
The email address in question was, v-13ljos@mssupport.microsoft.com.
Any help on how to get my information to them would be welcome.Tuesday, October 5, 2010 4:52 AM
Answers
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Hello, RemiParks
For us to assist you, we will need you to post the full diagnostic report from the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012
After running the tool, you can click Copy to copy the report then just reply back to this thread and paste the report.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked as answer by David. FModerator Monday, October 11, 2010 6:58 PM
Tuesday, October 5, 2010 8:45 PMModerator
All replies
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Hello, RemiParks
For us to assist you, we will need you to post the full diagnostic report from the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012
After running the tool, you can click Copy to copy the report then just reply back to this thread and paste the report.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked as answer by David. FModerator Monday, October 11, 2010 6:58 PM
Tuesday, October 5, 2010 8:45 PMModerator -
No reply from the Original Poster.
Issue is assumed to be resolved.
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.Monday, October 11, 2010 6:58 PMModerator -
Hi. I had the same issue. I sent the e-mail to that same address and it came back undelivered. How do I change the key to be what the product id on the bottom is? I think the problem is that it doesn't match the OEM CD.
Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-YR86H-YFFFX-PW8M8
Windows Product Key Hash: LlqWjcHIEKCMXPpU/NdpXlj45to=
Windows Product ID: 76477-005-0859956-21600
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.3.0.hom
ID: {E4DE638D-9D78-4DF7-B2F2-430F25CAFFD0}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3
Resolution Status: N/AVista WgaER Data-->
ThreatID(s): N/A
Version: N/AWindows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1_025D1FF3-238-2_025D1FF3-258-3Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E4DE638D-9D78-4DF7-B2F2-430F25CAFFD0}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PW8M8</PKey><PID>76477-005-0859956-21600</PID><PIDType>5</PIDType><SID>S-1-5-21-527237240-1060284298-711323411</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Presario 2100 (DM728A) </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies Ltd.</Manufacturer><Version>KAM1.49 </Version><SMBIOSVersion major="2" minor="3"/><Date>20030912000000.000000+000</Date></BIOS><HWID>1DF33A07018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>Licensing Data-->
N/AWindows Activation Technologies-->
N/AHWID Data-->
N/AOEM Activation 1.0 Data-->
BIOS string matches: yes
Marker string from BIOS: 14BDB:Compaq Computer Corporation|14252:Compaq Computer Corporation|14252:Compaq Computer Corporation|14252:Hewlett-Packard Company|CB3F:Semp Toshiba Informatica Ltda|CB3F:TOSHIBA CORPORATION
Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005OEM Activation 2.0 Data-->
N/AFriday, December 3, 2010 9:00 AM -
"Jaguar7444" wrote in message news:098c69ca-1629-4b13-a580-50d6cdb030e5...
Hi. I had the same issue. I sent the e-mail to that same address and it came back undelivered. How do I change the key to be what the product id on the bottom is? I think the problem is that it doesn't match the OEM CD.
Report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Not Activated
Validation Code: 1
Cached Validation Code: N/A
Windows Product Key: *****-*****-YR86H-YFFFX-PW8M8
Windows Product Key Hash: LlqWjcHIEKCMXPpU/NdpXlj45to=
Windows Product ID: 76477-005-0859956-21600
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 5.1.2600.2.00010300.3.0.hom
Please repost this in the appropriate XP Genuine forumHaving said that, The Key in use here is a widely-published ( and probably therefore blocked) key for XP Home Upgrade.If you have a COA Sticker which is for XO Home, you could try using the Product Key Update Tool to change the key to the one on your sticker -
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Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothFriday, December 3, 2010 9:34 AMModerator