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Have a sticker for XP pro SP1 but no original CD RRS feed

  • Question

  • I have a computer with XP pro sticker on CPU and I want to re-install windows since I am having too many problems with the hard disk.  I had original XP-pro CD but can not find it.  Without original CD how can I install xp-pro O/S on same hard disk (after reformating) 
    Wednesday, February 25, 2009 4:29 AM

Answers

  •  Hello Kcp4online,

    Who is the manufacturer of your computer? Your best option is to contact the manufacturer's technical support section and request them to send you the Recovery Media for the particular model of system which you have. Once you recieve the media you can request assistance from their technical support section to reformat the computer. Also you may find reformatting information from the manufacture's technical support webpage. Hopefully this will help you :-).



    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 25, 2009 6:40 AM
    Wednesday, February 25, 2009 6:40 AM
  • Kcponline,

    Backing up Windows XP falls outside the support scope for the WGA Forum but will try and point you in the right direction for assistance Kcponline. A great option for backing up a computer would be to purchase an external hard drive. There are many great options for having a portable and external hard drive. It is always a good idea to backup your data on a regular basis depending on how much you access the data on your computer.  I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

    Also you can visit http://support.microsoft.com/ph/1173#tab0 and use the search window @ the top portion of the site.  



    Thank you and hopefully this will provide you with further assistance :-).


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 1:30 AM
    Friday, March 6, 2009 1:30 AM

All replies

  •  I have a computer with XP pro sticker on CPU and I want to re-install windows since I am having too many problems with the hard disk.  I had original XP-pro CD but can not find it.  Without original CD how can I install xp-pro O/S on same hard disk (after reformating)

    One more information, I have my computer running xp-pro right now, I just want to reformat my hard disk and reinstall xp-pro.
    Wednesday, February 25, 2009 4:54 AM
  •  Hello Kcp4online,

    Who is the manufacturer of your computer? Your best option is to contact the manufacturer's technical support section and request them to send you the Recovery Media for the particular model of system which you have. Once you recieve the media you can request assistance from their technical support section to reformat the computer. Also you may find reformatting information from the manufacture's technical support webpage. Hopefully this will help you :-).



    Thank you,

    Stephen
    Stephen Holm
    • Marked as answer by Stephen Holm Wednesday, February 25, 2009 6:40 AM
    Wednesday, February 25, 2009 6:40 AM
  • Kcponline,

    Look on the Certificate of Authenticity (CoA) that is affixed to the computer.

    Here's a page that describes CoAs:  http://www.microsoft.com/resources/howtotell/content.aspx?pg=coa&displaylang=en

    If "OEM Software" or OEM Product" is printed on the CoA just below where is reads "Windows XP Professiona 1-2 CPU", then you have a small manufacturer CoA, sometimes called a systembuilder/OEM CoA.  These are used by small manufacturers, such as neighborhood "Mom-n-Pop" computer stores and by VARs (Value Added resellers).  Microsoft has a program that supports the customers of small manufacturers, providing free Windows XP CD replacements to the small manufacturer.  The small manufacturer may then provide the CD free to you or charge a nominal service fee to cover their time.  So if you purchased the computer from a small manufacturer, go back to them and ask them to order a CD for you thru Microsoft.  Here's the link:  http://oem.microsoft.com/script/contentpage.aspx?pageid=555744#replacement

    If the small manufacturer is out of business or otherwise unable to help, Microsoft will replace the CD.  See this form:  https://om.one.microsoft.com/opa/start.om?StoreID=B19F4CE9-DFCB-44E4-9ABE-1C9DFBAD47D0&NewTrans=1&localecode=en-us  The old version of this form said that Microsoft would charge IIRC $30 for the CD and shipping, but this new version does not seem to specify the price, if any.

    If the computer is from a name-brand manufacturer such as Dell, Gateway, HP, IBM, etc etc, then follow Stephen's advice to get Recovery Discs.  If they cannot help, try www.restoredisks.com.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Wednesday, February 25, 2009 4:46 PM
  • Thanks very much for quick response....This is the reason I want to install right CD on my computers...If you think less hastles later on for the amount of price one pays for original CD's..Thanks again
    Wednesday, February 25, 2009 5:41 PM
  • I have tried to backup the system and it goes thru back up and since I do not have floppy it does not finishes backup.  Is there any otherway to backup so i can re-install windows from back up.
    Saturday, February 28, 2009 8:42 PM
  • Kcponline,

    Backing up Windows XP falls outside the support scope for the WGA Forum but will try and point you in the right direction for assistance Kcponline. A great option for backing up a computer would be to purchase an external hard drive. There are many great options for having a portable and external hard drive. It is always a good idea to backup your data on a regular basis depending on how much you access the data on your computer.  I suggest posting your question to the “Discussions in Windows XP General” or the “Discussions in Windows XP Newsgroups” here:

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general&lang=en&cr=US

    http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx

    If you should have other non-WGA questions please visit our communities/articles/support webpage for helpful information: 

    http://www.microsoft.com/atwork/support.mspx

    Also you can visit http://support.microsoft.com/ph/1173#tab0 and use the search window @ the top portion of the site.  



    Thank you and hopefully this will provide you with further assistance :-).


    Stephen


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Friday, March 6, 2009 1:30 AM
    Friday, March 6, 2009 1:30 AM