locked
genuine windows RRS feed

  • Question

  • bought the online kid for windows 7 professional. installed the new key now says not genuine windows.been on the phone for my hours and nobody has the answer. have case numbers for two computers 1140468718,1140463442,1139219907. no help for any have two differnt numbers one for each computer,so that is not the problem. both computer are activated but still get the message to validate.Jim
    Monday, October 11, 2010 3:31 PM

Answers

  • Hello jctireman,

    Please repost in the Windows 7 section of the forum here:  http://social.microsoft.com/Forums/en-US/genuinewindows7/threads

    When you do, follow these instructions:

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Run" several times to download and start the Utility.  When asked, click the "Continue" button.  When the utility completes its run, click the "Copy" button, then come back here and paste the report into your post.

    Also, please look on the computer for a Certificate of Authenticity (CoA).  If there is a CoA, please tell us what version and edition of Windows is listed on the CoA, and if there is a manufacturer's name or "OEM Software" or "OEM Product" printed on the CoA.  Do not post the product key printed on the CoA.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    • Marked as answer by Darin Smith MS Thursday, October 14, 2010 9:23 PM
    Monday, October 11, 2010 4:01 PM