Guys:
I have just had an Office 2007 Enterprise vadilation failure while attempting to downlaod an Excel add-in. The software is valid and I have the original CDs and keys in my hand as I type this. Each time I validate the software on the machine, Office 2007 has a validation failure. I would like to resolve this issue so that I can continue to update the software. By the way, this may be related to the Silverlight Beta Download center which crashed during a validation just prior to when the problem surfaced.
Here is the dump from the MGA Diagnostic Tool.
Please reply to this post with any information that can help resolve this issue.
TIA
=Mac=
Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-2HFMD-GKDBK-8BGVV
Windows Product Key Hash: LM/70ahNJMND96Xti1AYmo2T5u8=
Windows Product ID: 89576-021-1377442-71311
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.006
CSVLK Server: N/A
CSVLK PID: N/A
ID: {FBB21934-A345-4CB3-A817-03B2B1B85CF7}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
OGA Version: Registered, 1.6.28.0
Signed By: Microsoft
Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{FBB21934-A345-4CB3-A817-03B2B1B85CF7}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010100.0.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8BGVV</PKey><PID>89576-021-1377442-71311</PID><PIDType>5</PIDType><SID>S-1-5-21-2312877196-1854991769-1161245825</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>132-CK-NF78</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080116000000.000000+000</Date></BIOS><HWID>12303507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0017-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office SharePoint Designer 2007</Name><Ver>12</Ver><Val>97B0687A2BF46AC</Val><Hash>hubMD5htNxs7RIkI3PL7Nkm2Kk4=</Hash><Pid>84883-854-4698697-62961</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>2BB194A7EA606AC</Val><Hash>xKCJGnsJ0xe8gbB13Cbd26UkQrU=</Hash><Pid>81599-854-5893523-65358</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0051-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><Val>7FEDC8EECB536AC</Val><Hash>x9OU/05YoSQxP7vJofJfApEUFNE=</Hash><Pid>84890-854-4241712-63254</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
