Windows Live Photo Gallery File Extension Error RRS feed

  • Question

  • I keep getting the following error when trying to play a file  that I copied to my desktop from my D drive (DVD):  The file you are attempting to play has an extension (.VOB) that does not match the file extension.  Playing the file may result in unexpected behavior.  When I select "yes", I just get a black screen when I press play.

    This is a new computer with Windows 7.  I can play this same file on my other two computers:  one with Windows Vista and one upgraded to Windows 7 from Windows Vista.  Both computers use Windows Live Photo Gallery to open it.

    I uninstalled Windows Live Photo Gallery and Movie Maker, downloaded the software again from your website and restarted the computer.  I also deleted the file from my desktop and DVD and recopied it.  This did not work … I’m still getting the error and then a black screen. 

    Thank you for any help you can give me.  I need this on my new computer.


    Monday, May 31, 2010 12:27 AM


  • Dear customer,

    Thank you for using Windows Live Photo Gallery.

    This forum is limited to the Fix it Center tool. Please repost your Windows Live Photo Gallery question to http://social.answers.microsoft.com/Forums/en-US/wlmedia.



    Daniel Chow
    Sr. Software Development Engineer
    Product Quality and Online

    This email is provided "AS IS" with no warranties, and confers no rights.
    Monday, May 31, 2010 6:37 AM