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  • Question

  • Last June 2010 I bought a Dell Inspiron N7010 from Costco.  It has been an excellent computer for the last year until a few weeks ago.  I started getting the pop up validation error “You may be a victim of software counterfeiting, Go online to resolve now”

     

    When I click to go online to resolve now it says "Windows validation in process, This may take a few minutes, do not navigate away from this page"

     

    It never comes up with a solution.  I let it try for a few hours before giving up.

     

    When I try to activate windows by typing "Activate Windows" in the start box I get the Error Message "An Error has occurred" "You can also contact Dell by phone to solve this problem"

    Details:

    Code: 0xD0000034

    Description: Unable to find a detailed error description

    Unknown facility code of: 0x1000 (4096L)

    Facility Error: 0x34 (52L)

     

    I did try calling Dell tech support (India) and “Ankur” was sure he could help me resolve the problem.  After numerous phone calls and “taking control” of my computer, he and another tech finally gave up, but still charged me $129.

     

    The OS is Windows 7 Home Premium, so….I was wondering if I could just purchase a “Windows 7 Professional Get Genuine Online Kit”, install it like an upgrade thereby not losing any of my program data??  Would that fix my problem?

     

    Thanks for any info!

     

    Here is the WGA Diagnostics Report

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0xc0000034

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {CDE8B308-7B10-4692-B8A8-19D1156378E7}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    WGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{CDE8B308-7B10-4692-B8A8-19D1156378E7}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-526347266-3334815677-2545006515</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS><HWID>06503807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>4D9238A96924DD4</Val><Hash>dsbuBrt3hl2iqKi5e0dfFJqsupY=</Hash><Pid>70141-746-3551734-56708</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: PASS

    Event Time Stamp: 4:27:2011 05:05

    WAT Activex: Registered

    WAT Admin Service: Registered

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEKx+BT/A9AEZQHYj1sLBzVZm+cZ1xd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                           PTLTD                           APIC 

      FACP                         INTEL               CRESTLNE

      HPET                          INTEL               CRESTLNE

      BOOT                         PTLTD              $SBFTBL$

      MCFG                         INTEL               CRESTLNE

      SPCR                         PTLTD              $UCRTBL$

      SLIC                           DELL                QA09  

      OSFR                         DELL                DELL   

      ASF!                             CETP                  CETP

      SSDT                         PmRef              CpuPm

    Saturday, July 2, 2011 10:30 PM

Answers

  • "chrisl9155" wrote in message news:f710a9a1-1baf-4d90-8d10-676570467825...

    Followed your instructions and did a fresh boot, but came up with the same error message.
    Below is the command prompt window results and a new WGA Diagnostic Report

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net stop sppsvc
    The Software Protection service is stopping.
    The Software Protection service was stopped successfully.


    C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
    icrosoft\SoftwareProtectionPlatform

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>rename tokens.dat tokens.bar2

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>cd %windir%\system32

    C:\Windows\System32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.


    C:\Windows\System32>slui.exe

    C:\Windows\System32> Pop Up Error see below:

     

     


    At this point, it's probably best if I point you in the direction of WGA Support
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 3:40 PM
    Moderator
  • "chrisl9155" wrote in message news:8fee4720-e5f7-44cf-ae25-0c6532cd3456...

    I tried the above site and as usual (for Microsoft) it’s automated and unresponsive.  So to get back to one of my original questions,…I would  like to upgrade to windows 7 Professional.  If I bought it, would the install act as an upgrade and retain all my program data?

    Also would I have to get Windows Professional “Full” or could I get by the with the less expensive “Genuine Advantage online” version?

    Thanks for all your help

    Chris L 9155


    If you bought the Full Retail version, I *think* you could do the Upgrade with that without too many problems - but the Upgrade version requires an activated and validated system to upgrade from, so you wouldn't be able to use it.
     
    Having said that, there may be a way.....
    If you purchase the Pro Upgrade version (from a reputable site, please! - and not an Anytime Upgrade), you should be able to do a Repair Install with it, using the Key from your COA Sticker - this will hopefully repair the existing  Home Premium installation. You should then be able to use the Upgrade as an Anytime Upgrade so that you don't have to do another full upgrade.
    Note that you will have to make sure that you buy either version with SP1 present - the RTM version cannot do a repair install of an SP1 system.
     
    As always - BACK UP FIRST!!!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 6:26 PM
    Moderator
  • "chrisl9155" wrote in message news:a08d1b63-5026-449a-b4c0-7e15079b7af4...

    OK Thanks! I had prior commitments Sunday so I wasn’t able to get back to you.

     

    So what I am going to try is to purchase the Pro “upgrade” version (with SP1) and do a ‘Repair Install”….using the key from the COA sticker.  It’s been awhile since I have done a Windows install, so when booting the upgrade disk will there be an option to specifically select “Repair Install”?

     

    And if I understand you correctly this will (or could) repair my current Home Premium and then I can follow up with the Pro upgrade?

     

    And last question, (I doubt you can answer this in the forum, but I will ask anyway) Where is a reputable source to get Windows Professional Upgrade (SP1) at a reasonable price?

     

    Thanks for all your time and help!

    Chrisl9155

    Longmire88-jm2@yahoo.com


    No - do NOT boot from the disk. Boot to Windows and run the setup from there by inserting the disk and then running it from there.
     
     
    Usual recommendation for the US is NewEgg or BestBuy (can't comment myself - I'm in the UK).... lemme see...
     
    (you'll have to check with them as to whether it has SP1 - the ad doesn't specify)
    If you go hunting for cheaper options on the internet beware that anything that is much cheaper than that is very likely to be a counterfeit, no matter how good it looks, or what the vendors say.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 8:34 AM
    Moderator

All replies

  • "I was wondering if I could just purchase a “Windows 7 Professional Get Genuine Online Kit”, install it like an upgrade thereby not losing any of my program data?? Would that fix my problem?"

    Not without knowing what the problem is.  Better to fix this one.  Noel will be along and have some suggestions.


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Sunday, July 3, 2011 12:03 AM
    Answerer
  • "chrisl9155" wrote in message news:06dd95b2-4f59-43dc-9b77-c79a6412ba72...

    Last June 2010 I bought a Dell Inspiron N7010 from Costco.  It has been an excellent computer for the last year until a few weeks ago.  I started getting the pop up validation error “You may be a victim of software counterfeiting, Go online to resolve now”

     

    When I click to go online to resolve now it says "Windows validation in process, This may take a few minutes, do not navigate away from this page"

     

    It never comes up with a solution.  I let it try for a few hours before giving up.

     

    When I try to activate windows by typing "Activate Windows" in the start box I get the Error Message "An Error has occurred" "You can also contact Dell by phone to solve this problem"

    Details:

    Code: 0xD0000034

    Description: Unable to find a detailed error description

    Unknown facility code of: 0x1000 (4096L)

    Facility Error: 0x34 (52L)

     

    I did try calling Dell tech support (India) and “Ankur” was sure he could help me resolve the problem.  After numerous phone calls and “taking control” of my computer, he and another tech finally gave up, but still charged me $129.

     

    The OS is Windows 7 Home Premium, so….I was wondering if I could just purchase a “Windows 7 Professional Get Genuine Online Kit”, install it like an upgrade thereby not losing any of my program data??  Would that fix my problem?

     

    Thanks for any info!

     

    Here is the WGA Diagnostics Report

     

    Diagnostic Report (1.9.0019.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Invalid License

    Validation Code: 50

     

    Cached Validation Code: N/A, hr = 0xc0000034

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

     

     

     

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(1333, 5) (null): 0xC0000034

     

     


    It looks like your Licensing Store is broken - try this.
    Recreate the Licensing Store
        1) Click Start button.
        2) Type: CMD.exe into the 'Search programs and files' field
        3) Right-Click on CMD.exe and select Run as Administrator
        4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
        Note: the Software Protection service may not be running, this is ok.
        5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
        6) Type: rename tokens.dat tokens.bar
        7) Type: cd %windir%\system32
        8) Type: net start sppsvc
        9) Type: slui.exe
        10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.
     
    Reboot and  Post back with a new MGADiag report
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 1:20 AM
    Moderator
  • Thanks for your help!

     

    Below is the CMD Window Results - run as Administrator

     

    Microsoft Windows [Version 6.1.7601]

    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

     

    C:\Windows\system32>net stop sppsvc

    The Software Protection service is not started.

     

    More help is available by typing NET HELPMSG 3521.

     

     

    C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M

    icrosoft\SoftwareProtectionPlatform

     

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt

    ectionPlatform>rename tokens.dat tokens.bar

     

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt

    ectionPlatform>cd %windir%\system32

     

    C:\Windows\System32>net start sppsvc

    The Software Protection service is starting.

    The Software Protection service was started successfully.

     

     

    C:\Windows\System32>slui.exe

     

    C:\Windows\System32> Pop up Error Message

     

     After entering the slui.exe I get the same pop up error window which says:

    "An Error has occurred"

    "You can also contact Dell by phone to solve this problem"

    Details:

    Code: 0xD0000034

    Description: Unable to find a detailed error description

    Unknown facility code of: 0x1000 (4096L)

    Facility Error: 0x34 (52L)

     

    Below is the newly generated WGA Diagnostics Report

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc0000034

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {91A495E3-C3ED-4270-B21E-152C535016D0}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110408-1631

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Standard Edition 2003 - 100 Genuine

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{91A495E3-C3ED-4270-B21E-152C535016D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-526347266-3334815677-2545006515</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS><HWID>06503807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>4D9238A96924DD4</Val><Hash>dsbuBrt3hl2iqKi5e0dfFJqsupY=</Hash><Pid>70141-746-3551734-56708</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.

    Error: 0xC0000034

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 4:27:2011 05:05

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEKx+BT/A9AEZQHYj1sLBzVZm+cZ1xd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name        OEMID Value    OEMTableID Value

      APIC                           PTLTD                           APIC 

      FACP                         INTEL               CRESTLNE

      HPET                          INTEL               CRESTLNE

      BOOT                         PTLTD              $SBFTBL$

      MCFG                         INTEL               CRESTLNE

      SPCR                         PTLTD              $UCRTBL$

      SLIC                           DELL                WN09  

      OSFR                         DELL                DELL   

      ASF!                             CETP                  CETP

      SSDT                         PmRef              CpuPm

     

     

     

    Sunday, July 3, 2011 2:50 AM
  • "chrisl9155" wrote in message news:6a254974-5ba5-40f7-b4f4-3e532299cbef...

     

     After entering the slui.exe I get the same pop up error window which says:

    "An Error has occurred"

    "You can also contact Dell by phone to solve this problem"

    Details:

    Code: 0xD0000034

    Description: Unable to find a detailed error description

    Unknown facility code of: 0x1000 (4096L)

    Facility Error: 0x34 (52L)

     

    Below is the newly generated WGA Diagnostics Report

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc0000034

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.

    Error: 0xC0000034

     

     

     

     

     

    There is very little I can find on this error - the 'solution' appears to be a repair install.
    Please try the following command in an elevated Command Prompt window.

    SLMGR -ATO
     
    What EXACT response do you get? (it may take a few seconds - this may tell us what file access is failing)
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 10:21 AM
    Moderator

  • After entering SLMGR -ATO in an elevated Command Prompt window I get the following response:

    ---------------------------
    Windows Script Host
    ---------------------------
    Script: C:\Windows\system32\slmgr.vbs
    Line: 897
    Char: 5
    Error: 0xD0000034
    Code: D0000034
    Source:  (null)

    ---------------------------
    OK  
    ---------------------------

    Sunday, July 3, 2011 1:30 PM
  • I FORGOT TO ADD THIS WAS IN A POP UP ERROR WINDOW

    After entering SLMGR -ATO in an elevated Command Prompt window I get the following response:

    ---------------------------
    Windows Script Host
    ---------------------------
    Script: C:\Windows\system32\slmgr.vbs
    Line: 897
    Char: 5
    Error: 0xD0000034
    Code: D0000034
    Source:  (null)

    ---------------------------
    OK  
    ---------------------------

    Sunday, July 3, 2011 1:36 PM
  • "chrisl9155" wrote in message news:d171e8d6-3023-4cd0-9d0c-81e5a0d8f581...

    I FORGOT TO ADD THIS WAS IN A POP UP ERROR WINDOW

    After entering SLMGR -ATO in an elevated Command Prompt window I get the following response:

    ---------------------------
    Windows Script Host
    ---------------------------
    Script: C:\Windows\system32\slmgr.vbs
    Line: 897
    Char: 5
    Error: 0xD0000034
    Code: D0000034
    Source:  (null)

    ---------------------------
    OK  
    ---------------------------


    Hmmm - not a very informative error, as the line in question is the start of a for/next loop
    I'm inclined to think that the Licensing Store is still corrupted - try recreating it again, but this time do it from a 'Clean Boot'
    You'll have to change line 6 to read
      6) Type: rename tokens.dat tokens.bar2
    as otherwise you'll get an error message.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 2:20 PM
    Moderator
  • Followed your instructions and did a fresh boot, but came up with the same error message.
    Below is the command prompt window results and a new WGA Diagnostic Report

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net stop sppsvc
    The Software Protection service is stopping.
    The Software Protection service was stopped successfully.


    C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
    icrosoft\SoftwareProtectionPlatform

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>rename tokens.dat tokens.bar2

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>cd %windir%\system32

    C:\Windows\System32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.


    C:\Windows\System32>slui.exe

    C:\Windows\System32> Pop Up Error see below:
    [Window Title]
    Windows Activation

    [Main Instruction]
    An error has occurred

    [Content]
    You can also contact Dell by phone to help resolve this problem.

    [^] Hide details  [Close]

    [Expanded Information]
    Code:
    0xD0000034

    Description:
    Unable to find a detailed error description.

    Unknown facility code of:0x1000 (4096L)
    Facility error: 0x34 (52L)

    ---------------------

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc0000034
    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82
    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=
    Windows Product ID: 00359-OEM-8992687-00095
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {91A495E3-C3ED-4270-B21E-152C535016D0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110408-1631
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{91A495E3-C3ED-4270-B21E-152C535016D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-526347266-3334815677-2545006515</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron N7010</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A02</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS><HWID>06503807018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>4D9238A96924DD4</Val><Hash>dsbuBrt3hl2iqKi5e0dfFJqsupY=</Hash><Pid>70141-746-3551734-56708</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000034' to display the error text.
    Error: 0xC0000034

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:27:2011 05:05
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GEKx+BT/A9AEZQHYj1sLBzVZm+cZ1xd

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   PTLTD     APIC 
      FACP   INTEL   CRESTLNE
      HPET   INTEL   CRESTLNE
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CRESTLNE
      SPCR   PTLTD   $UCRTBL$
      SLIC   DELL    WN09  
      OSFR   DELL    DELL   
      ASF!     CETP      CETP
      SSDT   PmRef  CpuPm

     

    Sunday, July 3, 2011 3:12 PM
  • "chrisl9155" wrote in message news:f710a9a1-1baf-4d90-8d10-676570467825...

    Followed your instructions and did a fresh boot, but came up with the same error message.
    Below is the command prompt window results and a new WGA Diagnostic Report

     

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

    C:\Windows\system32>net stop sppsvc
    The Software Protection service is stopping.
    The Software Protection service was stopped successfully.


    C:\Windows\system32>cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\M
    icrosoft\SoftwareProtectionPlatform

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>rename tokens.dat tokens.bar2

    C:\Windows\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProt
    ectionPlatform>cd %windir%\system32

    C:\Windows\System32>net start sppsvc
    The Software Protection service is starting.
    The Software Protection service was started successfully.


    C:\Windows\System32>slui.exe

    C:\Windows\System32> Pop Up Error see below:

     

     


    At this point, it's probably best if I point you in the direction of WGA Support
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
     
    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0
     
    Please let us know if (and how)  MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 3:40 PM
    Moderator
  • Thanks for your efforts and patience!  If a solution is found, I’ll follow up.
    Thanks again!
    Chrisl9155
    Sunday, July 3, 2011 5:38 PM
  • I tried the above site and as usual (for Microsoft) it’s automated and unresponsive.  So to get back to one of my original questions,…I would  like to upgrade to windows 7 Professional.  If I bought it, would the install act as an upgrade and retain all my program data?

    Also would I have to get Windows Professional “Full” or could I get by the with the less expensive “Genuine Advantage online” version?

    Thanks for all your help

    Chris L 9155

    Sunday, July 3, 2011 6:16 PM
  • "chrisl9155" wrote in message news:738fdcae-8279-40be-ac92-d794f44b6d91...
    Thanks for your efforts and patience!  If a solution is found, I’ll follow up.
    Thanks again!
    Chrisl9155

    Good Luck - sorry we couldn't get a resolution here.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 6:18 PM
    Moderator
  • "chrisl9155" wrote in message news:8fee4720-e5f7-44cf-ae25-0c6532cd3456...

    I tried the above site and as usual (for Microsoft) it’s automated and unresponsive.  So to get back to one of my original questions,…I would  like to upgrade to windows 7 Professional.  If I bought it, would the install act as an upgrade and retain all my program data?

    Also would I have to get Windows Professional “Full” or could I get by the with the less expensive “Genuine Advantage online” version?

    Thanks for all your help

    Chris L 9155


    If you bought the Full Retail version, I *think* you could do the Upgrade with that without too many problems - but the Upgrade version requires an activated and validated system to upgrade from, so you wouldn't be able to use it.
     
    Having said that, there may be a way.....
    If you purchase the Pro Upgrade version (from a reputable site, please! - and not an Anytime Upgrade), you should be able to do a Repair Install with it, using the Key from your COA Sticker - this will hopefully repair the existing  Home Premium installation. You should then be able to use the Upgrade as an Anytime Upgrade so that you don't have to do another full upgrade.
    Note that you will have to make sure that you buy either version with SP1 present - the RTM version cannot do a repair install of an SP1 system.
     
    As always - BACK UP FIRST!!!

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, July 3, 2011 6:26 PM
    Moderator
  • OK Thanks! I had prior commitments Sunday so I wasn’t able to get back to you.

     

    So what I am going to try is to purchase the Pro “upgrade” version (with SP1) and do a ‘Repair Install”….using the key from the COA sticker.  It’s been awhile since I have done a Windows install, so when booting the upgrade disk will there be an option to specifically select “Repair Install”?

     

    And if I understand you correctly this will (or could) repair my current Home Premium and then I can follow up with the Pro upgrade?

     

    And last question, (I doubt you can answer this in the forum, but I will ask anyway) Where is a reputable source to get Windows Professional Upgrade (SP1) at a reasonable price?

     

    Thanks for all your time and help!

    Chrisl9155

    Longmire88-jm2@yahoo.com

    Monday, July 4, 2011 4:08 AM
  • "chrisl9155" wrote in message news:a08d1b63-5026-449a-b4c0-7e15079b7af4...

    OK Thanks! I had prior commitments Sunday so I wasn’t able to get back to you.

     

    So what I am going to try is to purchase the Pro “upgrade” version (with SP1) and do a ‘Repair Install”….using the key from the COA sticker.  It’s been awhile since I have done a Windows install, so when booting the upgrade disk will there be an option to specifically select “Repair Install”?

     

    And if I understand you correctly this will (or could) repair my current Home Premium and then I can follow up with the Pro upgrade?

     

    And last question, (I doubt you can answer this in the forum, but I will ask anyway) Where is a reputable source to get Windows Professional Upgrade (SP1) at a reasonable price?

     

    Thanks for all your time and help!

    Chrisl9155

    Longmire88-jm2@yahoo.com


    No - do NOT boot from the disk. Boot to Windows and run the setup from there by inserting the disk and then running it from there.
     
     
    Usual recommendation for the US is NewEgg or BestBuy (can't comment myself - I'm in the UK).... lemme see...
     
    (you'll have to check with them as to whether it has SP1 - the ad doesn't specify)
    If you go hunting for cheaper options on the internet beware that anything that is much cheaper than that is very likely to be a counterfeit, no matter how good it looks, or what the vendors say.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, July 4, 2011 8:34 AM
    Moderator
  • Thanks for all your help, this thread has been answered!

    chrisl9155

    Friday, July 8, 2011 8:35 PM
  • "chrisl9155" wrote in message news:9a196181-f0d1-4b30-8012-24003d451710...

    Thanks for all your help, this thread has been answered!

    chrisl9155


    You're welcome, Chris - Good luck

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, July 9, 2011 9:05 AM
    Moderator