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System Licensing: Error 3 (Path not found)! RRS feed

  • Question

  •  I am no longer able to open Windows Update, Control Panel, or System Restore. It seems the problem is with the Software Licensing service as whenever I try to start it it in the services.msc it gives me an error code 3 which states that the file path could not be found. I failed the Genuine Windows test that is online which said that I needed to start the Software Licensing service. I tried typing what was need in the command prompt but I got the same error. I built his computer from scratch about two months ago and haven't had any problems until today.

    Please help me! :-(

    Diagnostic Report (1.7.0110.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-R988B-KQBJP-JRG2W
    Windows Product Key Hash: GuVctWqqbFZd7rX9/4lYnc38c+0=
    Windows Product ID: 89583-OEM-7359864-06751
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {6A45F8B5-F3CC-4646-90CE-32B3E4ABE006}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000009
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_FA827CE6-153-8007007e_FA827CE6-180-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6A45F8B5-F3CC-4646-90CE-32B3E4ABE006}</UGUID><Version>1.7.0110.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JRG2W</PKey><PID>89583-OEM-7359864-06751</PID><PIDType>3</PIDType><SID>S-1-5-21-3944044580-10688278-1433922150</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>EP45-DS3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20080922000000.000000+000</Date></BIOS><HWID>45303507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: QgAAAAIABgABAAIAAgACAAAAAwABAAEA6GEqSoBMFT+Ysgw15L+ENEa84l9q87Z0bEby9Hf2mogqzyLJ0tqsVswx

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      SSDT   PmRef  CpuPm


     

    • Changed type Stephen Holm Monday, November 24, 2008 6:51 PM Change to a question.
    Saturday, November 22, 2008 11:37 PM

Answers

  • Good Morning Tyler,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 6:57 PM
    Monday, November 24, 2008 6:55 PM
  • Tyler,

    I would contact Windows Vista support. Please reference previous post for guidance.  Thank you Tyler.


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 8:50 PM
    Monday, November 24, 2008 8:47 PM

All replies

  • Good Morning Tyler,


    In your Microsoft Genuine Advantage Diagnostic Tool (MGADT) report it shows the error code "Online Validation Code: 0x80070426". This means that the Software Licensing Service has stopped. Windows Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Windows Vista is unable to confirm its own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

     Please try the first set of steps and if it does not resolve the issue, move on to the next set.

     The first sets of steps are how to set the Software Licensing Service to start at each Windows Vista Start-up.

     1. Click Start button and in the Start Search box type in:  services.msc

    2. Press the Enter key on your keyboard

    3. The Services window should now open

    4. Scroll down to Software Licensing, then right-click on it and select Properties

    5. Under the General tab, click Stop button.

    6. Set the Startup Type to Automatic, and then click Apply

    7. Next, under Service Status, click Start button.

    8. Last, restart your computer.   

     The second set of steps is the Manual steps to Force Start the Software Licensing Service. Once you type the net start slsvc command and hit Enter, if you receive any error, then, for some reason, Windows Vista is not processing the command correctly and the issue is larger than just a Software Licensing problem. In which case, I would suggest contacting Windows Vista support below: http://support.microsoft.com
     

     If you have access to the Start button:

    1) Click Start button

    2) Type: cmd in the Start Search field

    3) At the top the Start window, you will see cmd.exe

    4) Right Click cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     If you do not have access to the Start button:

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     Thank you for visiting the Genuine Advantage forum.


    Stephen Holm, MS
    WGA Forum Manager


    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 6:57 PM
    Monday, November 24, 2008 6:55 PM
  • Bummer, like I said neither of those worked! :(
    Monday, November 24, 2008 8:23 PM
  • Tyler,

    I would contact Windows Vista support. Please reference previous post for guidance.  Thank you Tyler.


    Stephen Holm, MS
    WGA Forum Manager
    Stephen Holm
    • Marked as answer by Stephen Holm Monday, November 24, 2008 8:50 PM
    Monday, November 24, 2008 8:47 PM
  • I found a thread with a person having a similar issue. Could I possibly follow the same instructions as the moderator posted there?

    http://social.microsoft.com/forums/en-US/genuinevista/thread/1434f000-c495-4423-a51f-5da9ee30c0b2
    Friday, November 28, 2008 5:40 PM