Issue with CRM 2013 Outlook UR 2 - Cant open case record from within Outlook E-mail RRS feed

  • Question

  • Hi All,

    I have noticed an issue after applying CRM 2013 UR 2 for Outlook plug-in. I can say this is a UR2 issue because just to test I reverted back to UR 1 and the below thing worked fine.

    Ok, here is the issue.

    If I associate an email in Outlook with a case record in CRM using Regarding feature, then on clicking the Case hyperlink to open the case record directly from email I get the below error.

    Has anyody else come across this, or can anyody try to replicate it if they have UR 2 installed?



    • Edited by yogeshfd Tuesday, April 22, 2014 9:51 AM
    Tuesday, April 22, 2014 9:43 AM

All replies

  • Is there nobody with UR2 installed for Outlook plug-in?
    Wednesday, April 23, 2014 7:53 AM
  • Yes, I have UR2 installed for Outlook, and no, I do not get the error you are seeing.

    Hope this helps.
    Adam Vero, Microsoft Certified Trainer | Microsoft Community Contributor 2011
    UK CRM Guru Blog

    Wednesday, April 23, 2014 12:15 PM