locked
passed validation yesterday, failed today? RRS feed

  • Question

  • I have a HP computerthat had a total hard drive failure 1 week out of warranty. I had to install a new HD, so I totally lost the factory HP home OS. I bought a supposed legit copy of XPpro online (at least I paid a "legit" price for it - low, but not "bootleg" price, around $75 I think. It looks legit & I still have the original mailer). This XP pro has passed all validation inquiries for updates, INCLUDING YESTERDAY . Today I tried to download MS's antispyware software ( I cannot get rid of "windows security center" fake alert - even with my paid subscription to Spy Sweeper) but my system failed validation.

    Now, --- come on people (Microsoft)-- I have paid for legit copies of 3.2, W98. I paid for the HP factory install, and then for the sopposedly up to today legit copy of XP pro. PLUS I have had to pay for security software services to protect against MS's "vulnerabilities".   SURELY there is some sort of deal I can get from MS.  It's just WRONG to expext me pay AGAIN for the same thing. I read at "PC Hell" that MS would exchange high quality forgeries with legit updates. Is this true?  IF so where/how can I get details...   I have been through& paid enough.

    Sunday, October 22, 2006 3:04 PM

Answers

  •  kerryp wrote:

    I have a HP computerthat had a total hard drive failure 1 week out of warranty. I had to install a new HD, so I totally lost the factory HP home OS. I bought a supposed legit copy of XPpro online (at least I paid a "legit" price for it - low, but not "bootleg" price, around $75 I think. It looks legit & I still have the original mailer).

     

    The copy of WIndows you're currently using is not genuine. Its using a key generated product key that is not MS supported - we update our software everyday... so its likely we did not detect that specific key generation scheme yesterday.

     

    If you have all your media, and if the media is of high quality counterfeit - i would suggest submitting a counterfeit report. To do this, go to www.microsoft.com/genuine and click Validate. Then click "See all options" - this may qualify you for a free WGA Kit.

     

    If you do not have a high quality counterfeit, you can purchase a genuine copy of Windows directly from us.

     

    -phil

    Monday, October 23, 2006 7:01 AM

All replies

  • Please follow this diagnostic troubleshooting procedure:

    1. Download and run the MGA Diagnostic Tool:   http://go.microsoft.com/fwlink/?linkid=52012    

    2. After running the MGA Diagnostic Tool, click
        on the "Windows" tab and then click on "Copy".

    3. Next, visit the following website and create a post in the
        "WGA Validation Problems" forum and paste the
        results of the WGA Diagnostic Data in a detailed post.
        http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

    4. A WGA troubleshooting specialist will analyze the data and
        recommend an appropriate solution.

    Sunday, October 22, 2006 3:05 PM
    Moderator
  • I do not see a "WGA Valadation Problems" forum at that location.

    My system is currrently so messed up with the "windows security center" bug that i'm luck to have gotten this far.

    Sunday, October 22, 2006 3:17 PM
  • Diagnostic Report (1.5.0555.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid Product Key
    Windows Product Key: *****-*****-D2F93-VCRX4-6X26Q
    Windows Product Key Hash: Oi3c0h2Njo1awKcMCujNtTa6j5E=
    Windows Product ID: 55274-640-9771731-23867
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.1.0.pro
    ID: 1b088521-c6fa-4bfb-a001-536d7783c08f
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.708.0
    Signed By: Microsoft
    Validation Diagnostic:
    Resolution Status: N/A

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002_77F760FE-275-80070002_7E90FEE8-171-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1b088521-c6fa-4bfb-a001-536d7783c08f</UGUID><Version>1.5.0555.0</Version><OS>5.1.2600.2.00010100.1.0.pro</OS><PKey>*****-*****-*****-*****-6X26Q</PKey><PID>55274-640-9771731-23867</PID><PIDType>1</PIDType><SID>S-1-5-21-57989841-725345543-682003330</SID><SYSTEM><Manufacturer>HP Pavilion 04</Manufacturer><Model>P6317A-ABA 510N</Model></SYSTEM><BIOS><Manufacturer>Award Software, Inc.</Manufacturer><Version>3.01</Version><SMBIOSVersion major="2" minor="3"/><Date>20011128******.******+***</Date></BIOS><HWID>D7D43BA70184604E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90150409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70136-640-0000106-55535</Pid></Product><Product GUID="{90160409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Excel 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70139-640-0000106-55050</Pid></Product><Product GUID="{90170409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office FrontPage 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72079-640-0000106-55975</Pid></Product><Product GUID="{90180409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office PowerPoint 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70180-640-0000106-55195</Pid></Product><Product GUID="{90190409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Publisher 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72082-640-0000106-55939</Pid></Product><Product GUID="{901A0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70173-640-0000106-55365</Pid></Product><Product GUID="{901B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Word 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70210-640-0000106-55123</Pid></Product><Product GUID="{90440409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office InfoPath 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70140-640-0000106-55637</Pid></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>70172-640-0000106-55500</Pid></Product><Product GUID="{90E00409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Outlook 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>73930-640-0000106-55300</Pid></Product></Products></Office></Software></GenuineResults> 

    So.... I'll post it here.

    Sunday, October 22, 2006 3:56 PM
  • Unfortunately, you have an Invalid Product Key. It is one that was illegally generated by a non-Microsoft Product Key Generator.  As a consequence, your Windows XP installation is deemed non-genuine as the Product Key is one not issued by Microsoft.  You should contact the seller and seek a full refund for your purchase.

    In order to resolve your non-genuine licensing issue, please visit: www.microsoft.com/genuine and click on "Validate Windows". When validation fails, you'll see a button to click on (Get Genuine) which will provide information on your options which include how to acquire a WGA Kit.

    Sunday, October 22, 2006 4:40 PM
    Moderator
  • Well.... I really want to talk to a microsoft employee about this. Please see my first post.
    Sunday, October 22, 2006 5:07 PM
  • Obtaining HP Recovery CDs http://h10025.www1.hp.com/ewfrf/wc/document?product=71013&lang=en&cc=us&lc=en&dlc=en&docname=bph07143

    Read the following article thoroughly, then follow the steps outlined to perform a "destructive" recovery operation. http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bph07145&product=71013&dlc=en&lang=en

    Sunday, October 22, 2006 5:25 PM
    Moderator
  •  kerryp wrote:

    I have a HP computerthat had a total hard drive failure 1 week out of warranty. I had to install a new HD, so I totally lost the factory HP home OS. I bought a supposed legit copy of XPpro online (at least I paid a "legit" price for it - low, but not "bootleg" price, around $75 I think. It looks legit & I still have the original mailer).

     

    The copy of WIndows you're currently using is not genuine. Its using a key generated product key that is not MS supported - we update our software everyday... so its likely we did not detect that specific key generation scheme yesterday.

     

    If you have all your media, and if the media is of high quality counterfeit - i would suggest submitting a counterfeit report. To do this, go to www.microsoft.com/genuine and click Validate. Then click "See all options" - this may qualify you for a free WGA Kit.

     

    If you do not have a high quality counterfeit, you can purchase a genuine copy of Windows directly from us.

     

    -phil

    Monday, October 23, 2006 7:01 AM
  • Kerryp,

    The OEM license that came with the HP you purchased did not expire just because the HDD went bad.  One of Carey's posts in this thread has a link to explain how to order a Recovery CD from HP.  There was and is no need fro you to purchase a new license for XP; this is simply a matter of needing replacement media to install the OEM license which is still very much in effect.

    If it turns out that HP cannot provide a Recovery CD/DVD Kit, you can still legally install your OEM license for XP in this manner:

    1.  Borrow a genuine MS hologram CDROM that corresponds to the edition (Home, Pro, Media Center, etc.) of XP installed on your computer by HP.  This will be whatever is on your Certificate of Authenticity (COA).

    2.  Cleanly install XP onto your HP.  When asked by Setup to type in your Product Key (PK) be sure to use the PK that is printed on your COA, the COA on the computer, not on the COA that came with the CD.

    3.  When installation is complete, start Product Activation, but choose the option to activate over the phone, and then choose to speak with a live customer rep.

    4.  Be sure to explain that you are installing on an HP where the computer hard disk failed, which is why you are unable to use the hard disk based recovery procedure, and that you were unable to get a recovery CD from HP for your computer.

    5.  The phone rep will give you a manual activation code.

    Post back to let us know how you did!

    Regarding the apparently bogus copy of XP your purchased, I would try to return it for a refund from the place of purchase.

    If they refuse to refund, you can submit the materials to MS.  If they are high-quality materials that look very close to the Real McCoy (say, a well-counterfeited COA and a well-made but fake hologram CD), MS will replace the high-quality counterfeits with genuine materials and license.

    Monday, October 23, 2006 2:09 PM