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Question on CRM 2011 Email Router RRS feed

  • Question

  • Hi All,

    Have a question on CRM 2011 Email Router. Please help me if you have already faced such kind of scenario.

    We have a client who is using MS CRM 2011 On-premise having Email Router configured for incoming emails. On receiving emails plugin fires to perform some operation. Due to some problem in POP3 Settings the incoming emails are not getting received from past 20 days.

    Now the question is if the POP3 Settings are corrected and router starts its behavior normally, will all the unprocessed emails in mailbox received in past 20 days will be brought back to CRM. If yes then this might impact there business as it performs some important operations. Then we need to disable plugin for a while before correcting the settings. If answer is no to my earlier question, is there any way to bring the emails within specified timeframe to CRM so that they will be there for audit purpose.

    Thanks in advance.

    Ravi

    Monday, June 9, 2014 7:16 AM