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accidently set up multiple live ids on same computer RRS feed

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    I just purchased a new laptop and had One Care installed by the IT dept.  In the process of working out some gliches on the computer, I now have multiple Live ID and passwords for the same laptop.  How do I eliminate the one I do not need? 

    Thanks for any help.

    Tuesday, August 12, 2008 5:31 PM

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    Ah! Different situation.

    Your OneCare subscription is associated with a single LiveID. Since you reinstalled OneCare and activated it with the *same* LiveID (which is the only way to do this without buying another subscription) when you make the PC a "Hub" in a OneCare Circle, it sees the other PCs activated with the same LiveID for your subscription - which is false since you only have one PC. The computer has been named differently by the IT department - it isn't the LiveID or email address. You see a "ghost" entry for the same PC from before the wipe and operating system/OneCare reinstall.

    To resolve this, you can either elect to stop using the PC as a Hub PC - open OneCare, click "Your OneCare Circle" and your current PC is at the top of the list - click on "stop using this PC as a hub PC."

    Or, open OneCare, click on "Your OneCare Circle" and click the link "Remove this PC" below the ghost entry, which can be identified because it will not show a recent contact under the PC name and status.

     

    -steve

     

    Tuesday, August 12, 2008 6:01 PM
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    OneCare can only be activated once with a LiveID and subscription without reinstalling it on the same PC, so it can only be using one LiveID. Where are the other LiveIDs showing up that you are referring to? Are you referring to the WIndows user logins? If so, that isn't OneCare and they are not LiveIDs. Go to Cntrol panel, User Accounts to remove the extras.

    -steve

     

    Tuesday, August 12, 2008 5:37 PM
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    I reinstalled OneCare after all the changes on the laptop by the IT dept.  They did not have my new email address and LiveID password.  They are not the Windows user accounts logins.  When I open my OneCare, it is showing that I have 2 computers setup to be monitored; possibly because of the two different email addresses.

    Trina

     

     

    Tuesday, August 12, 2008 5:50 PM
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    Ah! Different situation.

    Your OneCare subscription is associated with a single LiveID. Since you reinstalled OneCare and activated it with the *same* LiveID (which is the only way to do this without buying another subscription) when you make the PC a "Hub" in a OneCare Circle, it sees the other PCs activated with the same LiveID for your subscription - which is false since you only have one PC. The computer has been named differently by the IT department - it isn't the LiveID or email address. You see a "ghost" entry for the same PC from before the wipe and operating system/OneCare reinstall.

    To resolve this, you can either elect to stop using the PC as a Hub PC - open OneCare, click "Your OneCare Circle" and your current PC is at the top of the list - click on "stop using this PC as a hub PC."

    Or, open OneCare, click on "Your OneCare Circle" and click the link "Remove this PC" below the ghost entry, which can be identified because it will not show a recent contact under the PC name and status.

     

    -steve

     

    Tuesday, August 12, 2008 6:01 PM
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    When I clicked on "Remove this PC" I got a message stating:  The action could not be performed.  Try restarting (which I did) but it still remains there.  It showed that the last contact with this PC was on 8-02-08; the date I had the computer in to be serviced at the IT dept.   I really do not want to stop using the other PC listed as the Hub PC because it is this laptop and is more reliable than any others  (except when I make mistakes like this).  ? suggestions ?    Trina

     

    Tuesday, August 12, 2008 6:37 PM
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    Hi, TrinaLA.

    You can either retry the remove operation after a day or so (there is no harm in that extra PC appearing on the list of the hub) or contact support at your convenience for help. It may be a temporary server side/account problem. There have been some other reports of this problem, but I don't know what other options support may have to take care of it.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Tuesday, August 12, 2008 7:19 PM
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