Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Deployment Manager - how to add a manager if I don't know who installed CRM? RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hello,

    Totally "noob" situation here, but it wasn't my fault! =)

    Customer installed Dynamics CRM 2011 and don't remember which account was used to install it. Now I need to be made Deployment Manager, but only a Deployment Manager can make another user Deployment Manager...

    Is there any way to get around this situation"?

    Thanks in advance.

    P.

    MCC, MCP, MCTS
    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Thursday, November 3, 2011 4:05 PM

Answers

All replies

  • Question
    Sign in to vote
    0
    Sign in to vote

    Here is how it works.  Log into CRM and go to the users section.  Now look for a user called firstname lastname.  This will be the install user and you should be able to see their corresponding active directory account if you double click on the user record.  Then, if you log in as that person you should be able to access deployment manager.

    Jamie Miley
    Check out my about.me profile!
    http://mileyja.blogspot.com
    Linked-In Profile
    Follow Me on Twitter!
    • Edited by Jamie MileyModerator Thursday, November 3, 2011 4:54 PM
    • Marked as answer by pmdci Thursday, November 3, 2011 4:56 PM
    Thursday, November 3, 2011 4:52 PM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote

    Good point! Completely escaped out of my mind.

    Cheers,

    P.

     

    MCC, MCP, MCTS
    If you find this post helpful then please "Vote as Helpful" and "Mark As Answer".
    Thursday, November 3, 2011 4:56 PM