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[CRM Online] Creating an entity link in a dialog resolves to the wrong url. RRS feed

  • Question

  • Hi,

    I'm creating a dialog on the account entity in CRM Online which creates an appointment and shows the newly created appointment's link in the dialog. Whenever I start the dialog, it creates the appointment, and shows the link. If I copy the link into a new browser window, it shows me the created appointment. If I click the link however, the account record is opened again.

    I think this is a bug in the way CRM tries to save and restore your previous page. Does anybody know a workaround for this problem?

    Thanks,

    Maarten van Sambeek


    Thursday, October 24, 2013 2:09 PM

All replies

  • Hi Maarten,

    I face the same issue. Did you find a solution?

    Thanks,

    Danie

    Monday, December 2, 2013 8:04 AM
  • Hi,

    I've been in contact with CRM support, and this issue will be fixed in an upcoming release. When this release is due, I don't know.

    I did manage to find a workaround using a custom workflow activity. This activity receives the URL as it is generated by CRM and rewrites it in the following way:

    <SERVERNAME>/main.aspx?etc=<ENTITY TYPE CODE>&id=<ID OF THE ENTITY>&pagetype=entityrecord&histKey=<RANDOM NUMBER>&newWindow=true

    It then returns the rewrited URL.

    With kind regards,

    Maarten van Sambeek

    Monday, December 2, 2013 12:46 PM