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Validation/Activation of Microsoft Vista Home Basic RRS feed

  • Question

  •  

    I have validated my program and it indicates that I am valid...I have activated the program and it indicates that I am activated.  When doing a diagnotic test that indicates I have an invalid license.  I am getting the ..your copy isn't genuine and something about Aero is not working also another little thing in the lower right hand corner of my screen about not being genuine....I have spoken to everyone in every department at Microsoft and also Hewlett Packard with them not having an answer or passing me to some else.  Been dealing with this since the middle of July and it has to be fixed!  What can I do? 

     

     Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Detailed Status: 0xc004f012
    Cached / Grace status: (N/A, hr = 0x80004005) / (N/A, hr = 0x80004005)
    Windows Product Key: *****-*****-GD2PK-BD3R2-44MV3
    Windows Product Key Hash: f7FPE6g/CLFmnJ4E6GbEU9Xn1sA=
    Windows Product ID: 89572-OEM-7332166-00021
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    ID: {A318A57B-A53A-407F-B699-39D827A473EE}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: (N/A, hr = 0x80004005) / 0x0 / (N/A, hr = 0x80004005)
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics:

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A318A57B-A53A-407F-B699-39D827A473EE}</UGUID><Version>1.7.0039.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-44MV3</PKey><PID>89572-OEM-7332166-00021</PID><PIDType>2</PIDType><SID>S-1-5-21-2176871498-4042517075-2357875009</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6000 (RX019AV#ABA)  </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.16     </Version><SMBIOSVersion major="2" minor="4"/><Date>20070202000000.000000+000</Date></BIOS><HWID>23333507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Saturday, August 18, 2007 8:29 PM

Answers

  •  Carey Frisch wrote:

    What you need to do is to reactivate your Windows Vista installation using the telephone activation method:

     

    You can get started with phone activation by typing "slui.exe 4"
    (w/o the quotes) in the Start Search box in the Start Menu and pressing
    Enter.
    The phone activation process takes about 6 minutes.

     

     

    Susie:

     

    I would suggest following Carey's steps here to use the product key on the bottom fo your PC, which should iron out issues for you.

     

    -phil

    Thursday, August 23, 2007 7:07 PM

All replies

  •  

    Have you changed any hardware or updated any hardware drivers recently?

     

    -phil

    Monday, August 20, 2007 7:16 PM
  • No I haven't changed anything that I am aware of.

     

    susie

    Monday, August 20, 2007 10:31 PM
  •  

    Susie:

     

    Can you go to www.microsoft.com/genuine and click Validate Windows? If so, please record the error-code in light-gray on the bottom of the screen (when you go to the website after Validating Windows).

     

    It should be in the format "[0x....]". Please post it here, thanks!

    -phil

    Monday, August 20, 2007 11:33 PM
  • Phil,

     

    When I went to the site to "validate windows" I pressed the validate button and after a short wait the window comes up that indicates my "Validation was successful" and then something about enjoying the new advantages Microsoft Vista has to offer.  There was no error-code.

     

    Susie

    Tuesday, August 21, 2007 12:39 AM
  •  

    Susie:

     

    I would suggest at this point to use the product key that HP has delivered with your computer. To do this, click the start/windows button on the bottom left of the screen.

     

    Afterwards, right click "Computer" and go to Properties. Then scroll to the bottom and click "Change your product key" and when the screen prompts, use the product key that came with your PC.

     

    -phil

    Wednesday, August 22, 2007 1:39 AM
  • Phil,

     

    Thank you for your suggestion.  I tried it and my product key on the bottom of my computer (WYY79-XXXXX-XXXXX-XXXXX-XXXXX) came back as an invalide product key.  When looking at my diagnostic report I sent to you I noticed that it indicated that my product key was xxxxx-xxxxx-GD2PK-BD3R2-44MV3.  Any thoughts on that?  Between the Diagnostic report and the tag on the bottom of my computer the Product ID matches (89572-OEM-7332166-00021)

     

    Let me know what you think.....Thank you

     

    Susie

    Wednesday, August 22, 2007 4:19 PM
  • What you need to do is to reactivate your Windows Vista installation using the telephone activation method:

     

    You can get started with phone activation by typing "slui.exe 4"
    (w/o the quotes) in the Start Search box in the Start Menu and pressing
    Enter.
    The phone activation process takes about 6 minutes.

     

    Wednesday, August 22, 2007 5:05 PM
    Moderator
  • Susie:

     

    What version of Windows is the product key (on the bottom of the PC) for?

     

    -phil

    Wednesday, August 22, 2007 6:47 PM
  • Phil,

     

    The version of Windows is Microsoft Vista Home Basic OEMAct on the label on the back of my computer. 

     

    Susie

    Thursday, August 23, 2007 2:50 AM
  •  Carey Frisch wrote:

    What you need to do is to reactivate your Windows Vista installation using the telephone activation method:

     

    You can get started with phone activation by typing "slui.exe 4"
    (w/o the quotes) in the Start Search box in the Start Menu and pressing
    Enter.
    The phone activation process takes about 6 minutes.

     

     

    Susie:

     

    I would suggest following Carey's steps here to use the product key on the bottom fo your PC, which should iron out issues for you.

     

    -phil

    Thursday, August 23, 2007 7:07 PM