Unable to open Email Attachments in MS CRM 2011 RRS feed

  • Question

  • Hi All,

     I have an attachment(.pdf file name contains one special char) in a email activity in MS CRM 2011. When I try to open/save that pdf file from email attachments section I am getting below error message,


    Please help to know what is cause for this kind of errors?

    Thanks In Advance.

    Krishn Prasad Shetty

    Monday, April 21, 2014 9:15 AM

All replies

  • That error is due to File Size limitations.

    The pdf. File is too big.

    Check this article.

    • Proposed as answer by tiagolvsantos Monday, April 21, 2014 9:34 AM
    Monday, April 21, 2014 9:33 AM
  •  Thanks for the reply ...

    I think we set the attachment file size limit  is up to 5mb. So here it is  not more than 5 MB right.?

    Krishn Prasad Shetty

    • Edited by Shetty KP Monday, April 21, 2014 9:48 AM
    Monday, April 21, 2014 9:44 AM
  • Yes, I think so.
    Monday, April 21, 2014 9:59 AM
  • Here the attached pdf  file size is less than 5mb. So any other reason for this kind of issue.?

    Krishn Prasad Shetty

    Monday, April 21, 2014 10:57 AM
  • Do you have the French language pack installed on that CRM? If not, try installing it.

    The postings on this site are solely my own and do not represent or constitute Hitachi Solutions' positions, views, strategies or opinions.

    Monday, April 21, 2014 6:56 PM
  • We have already installed French Language packs and also I tried with some other pdf file name with special char(ie french letters) and  I am able to open

    that pdf file from the email activities . Only this particular .pdf file is giving the error. Don't know what is the cause for this!

    Krishn Prasad Shetty

    Tuesday, April 22, 2014 6:25 AM