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My Copy of Word is Not Genuine? RRS feed

  • Question

  • Well I have read the other threads, installed OGAPluginInstall.exe and WGAPluginInstall.exe, run MGADiag.exe and got:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-FKKHW-9K8WT-9XGGT
    Windows Product Key Hash: 4x237me/59sWgoafPTVVKekm++A=
    Windows Product ID: 76477-OEM-2142685-24118
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.3.0.hom
    ID: {08BBDC87-C866-4923-B4DC-A244D7CAE512}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 114
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{08BBDC87-C866-4923-B4DC-A244D7CAE512}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010300.3.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-9XGGT</PKey><PID>76477-OEM-2142685-24118</PID><PIDType>3</PIDType><SID>S-1-5-21-436374069-789336058-1343024091</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.</Manufacturer><Model>A2D       </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0208    </Version><SMBIOSVersion major="2" minor="3"/><Date>20040701000000.000000+000</Date></BIOS><HWID>61303C07018400EE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57998</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 1E860:ASUSTeK Computer Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    I have a genuine copy of Windows XP Home edition on the bottom of my computer, it does say that it is OEM software.

    I am still being told this is not a genuine copy of Word 2003.

    Help please?
    Saturday, May 2, 2009 10:56 PM

Answers

  • Hello Lesley,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Lesley if this computer is part of a corporate domain please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall the Office suite. 


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Take care,


    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 8:21 PM
    Monday, May 4, 2009 8:21 PM

All replies

  • Microsoft Office Professional Edition 2003

    Error code [0x80180114]

    I bought my computer with a copy of XP on it that was "for review purposes only" so I bought what I thought was genuine software to replace it. Have I been ripped off?
    Saturday, May 2, 2009 11:15 PM
  • Should I call someone for help with this? Am I in the right place? I am in New Zealand. Is there someone I can call for help?
    Sunday, May 3, 2009 9:49 PM
  • Hello Lesley,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. 

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.105.35
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1


    As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Lesley if this computer is part of a corporate domain please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp
    ) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall the Office suite. 


    You have a couple options available. First you should have been given the option to "Get Genuine" when you failed OGA validation. Here you may purchase an OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Office or return your monies. Next I would recommend for you to file a piracy report by following the directions @
    http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.

     

    Take care,


    Stephen

     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Monday, May 4, 2009 8:21 PM
    Monday, May 4, 2009 8:21 PM
  • Well this is a major pain in my you know where.

    So let me get this straight. Does Office come with Windows XP? As I bought this from a local computer guy while I was in Australia. I am now back in New Zealand. How am I supposed to get him to refund? I can't just go around to his house.

    So does this mean my copy of XP is not genuine? The software I paid good money for and don't really have a snowballs chance in ____ of recovering is gone and I have to buy it again, all because I tried to do the right thing?

    Or is my copy of XP genuine and Word is not? This is confusing.

    Can someone enlighten me please?
    Monday, May 4, 2009 11:12 PM
  • hello Lesley,

    No Microsoft Office Suite is totally separate from the actual Windows Operating System. Many OEM Manufactuers do pre-install an Office Suite trial version for customers to test drive. Then if the customer likes the product instructions are given for them to purchase a perpetual licensing key upgrade. The version of Microsoft Office Suite currently installed on your computer was installed by someone using a now blocked Volume Licensing Key "VLK". This is why I recommended for you to please file a piracy report by visiting http://www.microsoft.com/piracy . Curious what is the name of the company in Australia that you purchased Microsoft Office? Also do they have a website? 

    Also it appears that you are experiencing difficulities with Windows XP. Please visit the validation site again and revalidate XP. This should correct the problem.  Please let us know the name of the business and website where you made the Office purchase. 


    Thank you Lesley


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    Monday, May 4, 2009 11:29 PM