This copy of Windows is not genuine -- Build 7601

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  Try System Restore to a date prior to when you saw this error message.

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  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.

  Saturday, September 3, 2011 12:31 PM

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  OK. I did a system restore to a date prior to the last critical update, a few days ago. And for a few seconds it looked like it worked. But now, even though I have my wallpaper back, I still have the "not genuine" message at the bottom right and a pop up that says "Optional update delivery is not working. You may be a victim of software counterfeiting...etc..."

  Thanks for any continuing help. Here's the MGADiag report I just ran:

   

  Diagnostic Report (1.9.0027.0):

  -----------------------------------------

  Windows Validation Data-->

   

  Validation Code: 50

  Cached Online Validation Code: 0xc004c4a2

  Windows Product Key: *****-*****-Y9KBC-WCDC6-2HRH3

  Windows Product Key Hash: ex3u2HegMSGp/gpLbqocV4wDj0g=

  Windows Product ID: 00359-911-4895934-85889

  Windows Product ID Type: 5

  Windows License Type: Retail

  Windows OS version: 6.1.7601.2.00010300.1.0.003

  ID: {32014E86-3C5B-454B-A67B-A1C6D76BDD27}(1)

  Is Admin: Yes

  TestCab: 0x0

  LegitcheckControl ActiveX: N/A, hr = 0x80070002

  Signed By: N/A, hr = 0x80070002

  Product Name: Windows 7 Home Premium

  Architecture: 0x00000000

  Build lab: 7601.win7sp1_gdr.110622-1506

  TTS Error: 

  Validation Diagnostic: 

  Resolution Status: N/A

   

  Vista WgaER Data-->

  ThreatID(s): N/A, hr = 0x80070002

  Version: N/A, hr = 0x80070002

   

  Windows XP Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  File Exists: No

  Version: N/A, hr = 0x80070002

  WgaTray.exe Signed By: N/A, hr = 0x80070002

  WgaLogon.dll Signed By: N/A, hr = 0x80070002

   

  OGA Notifications Data-->

  Cached Result: N/A, hr = 0x80070002

  Version: 2.0.48.0

  OGAExec.exe Signed By: Microsoft

  OGAAddin.dll Signed By: Microsoft

   

  OGA Data-->

  Office Status: 109 N/A

  OGA Version: Registered, 2.0.48.0

  Signed By: Microsoft

  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

   

  Browser Data-->

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

  Default Browser: C:\Users\Kathy\AppData\Local\Google\Chrome\Application\chrome.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

   

  File Scan Data-->

   

  Other data-->

  Office Details: <GenuineResults><MachineData><UGUID>{32014E86-3C5B-454B-A67B-A1C6D76BDD27}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2HRH3</PKey><PID>00359-911-4895934-85889</PID><PIDType>5</PIDType><SID>S-1-5-21-3791791675-113062790-4189378788</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A07</Version><SMBIOSVersion major="2" minor="4"/><Date>20090513000000.000000+000</Date></BIOS><HWID>77463A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

   

  Spsys.log Content: 0x80070002

   

  Licensing Data-->

  Software licensing service version: 6.1.7601.17514

   

  Name: Windows(R) 7, HomePremium edition

  Description: Windows Operating System - Windows(R) 7, RETAIL channel

  Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad

  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

  Extended PID: 00359-00170-911-489593-01-1033-7600.0000-2962009

  Installation ID: 014936352023931633634495250764640781141142844101561015

  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338

  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339

  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341

  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340

  Partial Product Key: 2HRH3

  License Status: Notification

  Notification Reason: 0xC004F200 (non-genuine).

  Remaining Windows rearm count: 5

  Trusted time: 9/3/2011 6:13:01 AM

   

  Windows Activation Technologies-->

  HrOffline: 0x00000000

  HrOnline: 0xC004C4A2

  HealthStatus: 0x0000000000000000

  Event Time Stamp: 9:2:2011 21:07

  ActiveX: Registered, Version: 7.1.7600.16395

  Admin Service: Registered, Version: 7.1.7600.16395

  HealthStatus Bitmask Output:

   

   

  HWID Data-->

  HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAeqjsKMIS2jPOZnYOKB9Ubfj+5IxGyg==

   

  OEM Activation 1.0 Data-->

  N/A

   

  OEM Activation 2.0 Data-->

  BIOS valid for OA 2.0: yes

  Windows marker version: 0x20001

  OEMID and OEMTableID Consistent: yes

  BIOS Information: 

    ACPI Table Name OEMID Value OEMTableID Value

    APIC DELL   WN09   

    FACP DELL   WN09   

    HPET DELL   WN09   

    MCFG DELL   WN09   

    SLIC DELL   WN09   

    SSDT PmRef CpuPm

   

   

  Saturday, September 3, 2011 1:13 PM
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  And silence. This is really the last straw. I found my receipt. I bought and downloaded Windows 7 directly from Microsoft. My Dell computer is the only PC in the house (husband and son are Mac). I have never shared my product key with anyone. There is no reason on Earth that MS should blacken my screen and pop up warning message after warning message. Seriously, there can not be an acceptable explanation for disabling a product I bought directly from Microsoft.

  This is BS.

  And just try to get some support. Seriously, the circuitous nonresponsive web pages might be funny to someone, but they aren't funny to me.

  I loved Windows 7. I thought it was just beautiful. I loved jump lists. But this is no way to treat an honest paying customer. I'm joining the rest of my family and buying a Mac.

  Wednesday, September 7, 2011 12:15 AM
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  A Microsoft employee has sent me this statement to give to Microsoft's digital download customers who had their Windows invalidated this weekend.  It reads,

  There appears to have been an issue with the Product key Activation/Validation servers that only affected a subset of Digitally Distributed Product keys.

  This issue has been corrected and users that were affected by this issue should no longer be seeing this Non-Genuine/Key Blocked error.

  If you do still see this error please try the following:

  1) Reboot and then re-try Activating and/or Validating.

  2) If you still see the issue, please contact Microsoft Assisted Support (at one of the below URLs)

  North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

  Outside North America:
  http://support.microsoft.com/contactus/?ws=support#tab0

   

   

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  Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
  

  • Edited by CbarnhorstEditor Wednesday, September 7, 2011 12:57 AM
  • Marked as answer by Darin Smith MS Wednesday, September 7, 2011 10:28 PM

  Wednesday, September 7, 2011 12:56 AM

  Answerer