Tracked Email Description in Advanced Find displays HTML RRS feed

  • Question

  • After an email is tracked in 4.0, I want to display the email activity along with the description or body of the email in an advanced find.  However, when I get the advanced find results, only HTML code is displayed.  Are there any options to just display what the body of the email says?


    Monday, January 21, 2013 2:32 PM


  • I believe this is "normal" behavior - is the email body (description) is displayed in a view and contains HTML - it will show the HTML. This applies to CRM 4.0 and 2011 from what I've seen.

    If it is critical you get the un-formatted text into the view, you might need to create a plugin to strip the HTML and store it in another field and use that in the view. 

    Jason Lattimer
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    Monday, January 21, 2013 2:37 PM