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Error This Computer is not running genuine Windows RRS feed

  • Question

  • I have a Gateway PC running Windows 7 Home Premium (came preinstalled from Costco).  It has been working perfectly for a year, and suddenly I am getting a message saying that "This Computer is not running genuine Windows".  I have tried every online solution I can find, and nothing fixes it, including the Microsoft automated solution tools.  I also can't do a Windows update, which I suspect is related to this as both problems suddenly happened at the same time.  I've done a full system scan for viruses with my Norton, and nothing showed up.  This is the results of the Microsoft Genuine Advantage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {30120F0F-0990-4393-92B1-F7756BAC2AE2}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{30120F0F-0990-4393-92B1-F7756BAC2AE2}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4232019606-2309461201-1016014361</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4320</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS><HWID>D5CE3707018400FA</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>93D8C68286B6D86</Val><Hash>Az8lokCD3di5peNETS2suAHRNbE=</Hash><Pid>89409-707-0188864-65702</Pid><PidType>14</PidType></Product><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>400D37F59FE33E</Val><Hash>n7GnRAuAMD9/VsYKmTus3aAMM1A=</Hash><Pid>81602-415-9542843-68458</Pid><PidType>10</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00178-926-800006-02-1033-7600.0000-1022010
    Installation ID: 014765123151485096977130578546112844489756504265274583
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 30/12/2011 1:34:10 PM

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000001EFF0
    Event Time Stamp: 12:27:2011 22:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppobjs.dll
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\sppwinob.dll
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
    Tampered File: %systemroot%\system32\drivers\spsys.sys


    HWID Data-->
    HWID Hash Current: LAAAAAEAAAABAAEAAQACAAAAAQABAAEAonb8KroeeBbKRUhQ6kWGNF5bji4=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   ACRSYS  APIC1733
      FACP   ACRSYS  FACP1733
      SRAT   AMD     FAM_F_10
      HPET   ACRSYS  OEMHPET
      MCFG   ACRSYS  OEMMCFG
      SLIC   ACRSYS  ACRPRDCT
      OEMB   ACRSYS  OEMB1733
      ASF!   AMD     SB600ASF
      AWMI   ACRSYS  OEMB1733
      SSDT   A M I   POWERNOW

     

     

    Friday, December 30, 2011 6:45 PM

Answers

  • "ruthw" wrote in message news:139b4627-e834-47c6-8f48-1e075fa807a1...

    Hi, thanks for your response.  I tried downloading the drivers, but received the following error message:  "This computer does not meet the minimum requirements for installing the software."  Any ideas?

    Thanks,


    Ruth Wright
     
     
    Not good :(  it means that your issue is more deep-seated than we can deal with in these forums, and you will probably end up having to do a repair install.
    I suggest that you go direct to WGA support for assistance -
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 11:07 PM
    Saturday, December 31, 2011 12:24 PM
    Moderator
  • Hi just to follow up with what happened...I had 2 online chat sessions on the microsoft support site, neither of which resolved the issue.  Both verified that my version of Windows 7 is genuine, and told me it should be working, etc, but nothing changed.  They thought it might be a security issue, and gave me a phone number for microsoft...I called, waited on hold for 30 minutes and was cut off.  I called again, waited on hold for 51 minutes and finally gave up, realizing that if I reinstalled Windows it would probably be faster.  Just to be sure, I scanned my entire system again with my internet security (Norton), went onto their website and performed their "deeper scans", but no viruses were detected. So, I ended up wiping my hard drive and reinstalling Windows 7.  Seems to be working fine now.  Here's hoping!
    Ruth Wright
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 11:07 PM
    Tuesday, January 3, 2012 8:00 PM

All replies

  • "ruthw" wrote in message news:07446446-2948-4130-91e8-5b54036bff85...

    I have a Gateway PC running Windows 7 Home Premium (came preinstalled from Costco).  It has been working perfectly for a year, and suddenly I am getting a message saying that "This Computer is not running genuine Windows".  I have tried every online solution I can find, and nothing fixes it, including the Microsoft automated solution tools.  I also can't do a Windows update, which I suspect is related to this as both problems suddenly happened at the same time.  I've done a full system scan for viruses with my Norton, and nothing showed up.  This is the results of the Microsoft Genuine Advantage Diagnostic Tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0x80092003
    File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
    File Mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100

    Other data-->
    SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4320</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A2</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS

     

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Partial Product Key: 7QJB7
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 30/12/2011 1:34:10 PM

     

     

     

    The set of file mismatches above are typical of one of two causes:-
    1) a restore from an image backup of the system
    2) a failed driver update
    The only one for which we currently have a solution is the second.....
    Installing the Intel Rapid Storage Drivers
    try downloading and installing them from here -
    - you’ll need the set for the x64 (64-bit) platform on Win7
    Once complete, please reboot twice, then post another MGADiag report.
    Good Luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Friday, December 30, 2011 11:34 PM
    • Unproposed as answer by ruthw Saturday, December 31, 2011 5:59 AM
    Friday, December 30, 2011 8:06 PM
    Moderator
  • Hi, thanks for your response.  I tried downloading the drivers, but received the following error message:  "This computer does not meet the minimum requirements for installing the software."  Any ideas?

    Thanks,


    Ruth Wright
    Saturday, December 31, 2011 12:46 AM
  • "ruthw" wrote in message news:139b4627-e834-47c6-8f48-1e075fa807a1...

    Hi, thanks for your response.  I tried downloading the drivers, but received the following error message:  "This computer does not meet the minimum requirements for installing the software."  Any ideas?

    Thanks,


    Ruth Wright
     
     
    Not good :(  it means that your issue is more deep-seated than we can deal with in these forums, and you will probably end up having to do a repair install.
    I suggest that you go direct to WGA support for assistance -
    WGA Support can be found here-
    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Please let us know if (and how) MS manage to repair the problem without a repair install of the OS - it would be useful for future reference!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 11:07 PM
    Saturday, December 31, 2011 12:24 PM
    Moderator
  • Hi just to follow up with what happened...I had 2 online chat sessions on the microsoft support site, neither of which resolved the issue.  Both verified that my version of Windows 7 is genuine, and told me it should be working, etc, but nothing changed.  They thought it might be a security issue, and gave me a phone number for microsoft...I called, waited on hold for 30 minutes and was cut off.  I called again, waited on hold for 51 minutes and finally gave up, realizing that if I reinstalled Windows it would probably be faster.  Just to be sure, I scanned my entire system again with my internet security (Norton), went onto their website and performed their "deeper scans", but no viruses were detected. So, I ended up wiping my hard drive and reinstalling Windows 7.  Seems to be working fine now.  Here's hoping!
    Ruth Wright
    • Marked as answer by Darin Smith MS Tuesday, January 3, 2012 11:07 PM
    Tuesday, January 3, 2012 8:00 PM
  • "ruthw" wrote in message news:44884998-d50d-4d24-8005-f96f06a39ae9...
    Hi just to follow up with what happened...I had 2 online chat sessions on the microsoft support site, neither of which resolved the issue.  Both verified that my version of Windows 7 is genuine, and told me it should be working, etc, but nothing changed.  They thought it might be a security issue, and gave me a phone number for microsoft...I called, waited on hold for 30 minutes and was cut off.  I called again, waited on hold for 51 minutes and finally gave up, realizing that if I reinstalled Windows it would probably be faster.  Just to be sure, I scanned my entire system again with my internet security (Norton), went onto their website and performed their "deeper scans", but no viruses were detected. So, I ended up wiping my hard drive and reinstalling Windows 7.  Seems to be working fine now.  Here's hoping!
    Ruth Wright
     
    Thanks for coming back to let us know! – in your position, a clean install was probably the easiest solution, and is what would have been recommended in the end anyhow.
     
    Good Luck with your ‘new’ machine !
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, January 4, 2012 8:06 AM
    Moderator