I received a red alert, but when I tried to correct the problem I get a message that I need ActiveX Control, and that I should open the Information Bar to do that. The Info Bar is supposed to be a right click under the address bar, but it doesn't come up on my computer (Dell). I can open Information Bar Help, but that doesn't help me turn on ActiveX Control, and I can't fix whatever problem Live Care is refering to. I'd really appreciate advice on how to fix this problem.