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  • sorry but this post has been deleted

    • Changed type jcdiva1 Sunday, March 22, 2009 7:27 PM
    • Edited by jcdiva1 Sunday, March 22, 2009 7:29 PM
    Saturday, March 21, 2009 9:32 PM

Answers

  •  Hello Jcdiva,

    Thank you for visiting the Windows Genuine Advantage (WGA) program forum. I understand the inconvenience you are currently experiencing. We have seen numerous issues from customers who were provided a Volume License Key (VLK) on their computer that has either been blocked by Microsoft or generated by a fake product key code generator. WGA currently provides checks for these types of product keys and prompts the user to notify them of this situation. More invalid product keys are being identified daily and WGA is constantly refreshing its database with these newly identified product keys and immediately blocks them. Below I have extracted a portion of the MGA results to share the portion of Windows XP. 



    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Validation Code: 3
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-3R89F-D2KXW-VPK3J
    Windows Product Key Hash: Ro/Y7HENE9CfW7lW+QtlNbYQEE8=
    Windows Product ID: 55274-640-8365391-23146
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro


        As a rule, VL editions should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.  Mark if this is a corporate system please ask your systems administrator to logon to the eOpen site (
    https://eopen.microsoft.com/EN/default.asp) and confirm what your company’s assigned VLK. If this computer is not a corporate system please uninstall Microsoft Windows Professional. 


        Also I have more bad news. Your Microsoft Office Professional 2003 was installed with a now blocked VLK. Below is an extract I have taken to share with you. Same explaination as above regarding VLKs. Please uninstall Office if you are not part of a corporate setting. 


    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

        You have a couple options available. First you should have been given the option to "Get Genuine" when you failed Windows XP and OGA validation. Here you may purchase a Windows XP and OGA Kit from Microsoft and become genuine. Next you can take the software back where you made the original purchase and either request a genuine copy of Windows and Office or return your monies. Also I noticed your computer is a Dell. You may call Dell Technical Support and request them to send you the Recovery Media for the model number of computer which you have. Either way ensure you back up all of your data prior to reformatting the system. Next I would recommend for you to file a piracy report by following the directions @ http://www.microsoft.com/piracy. Please locate "Reporting Piracy" in the upper left corner.



    Thank you,


    Stephen
     


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Saturday, March 21, 2009 10:52 PM
    • Unmarked as answer by jcdiva1 Sunday, March 22, 2009 7:28 PM
    • Marked as answer by Stephen Holm Monday, March 23, 2009 5:26 PM
    Saturday, March 21, 2009 10:52 PM