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Office H&S 2013 won't reinstall RRS feed

  • Question

  • Can someone please help me. When I logged into my laptop this morning I was unable to load Word - kept getting the 'Something Went Wrong' message from Microsoft.

    So I followed Microsoft's advice and uninstalled the software. Now it won't reinstall. Even the Microsoft technical support team have been unable to help this morning.

    I only bought Office H&S 2013 4 months ago. The Product Key details are fine and I can get into My Account every time. I've only ever loaded the program onto one laptop so there shouldn't be any reason why it won't reinstall. Internet connection is excellent. It just won't reinstall. When I press 'Install' it just comes up with an 'unable to download' message.

    I'm a writer and desperately need Office back up and running. I have gone into the Cloud and rescued my latest draft book onto a stick but I'd like to be and running again on the laptop.

    Help!

    Monday, January 27, 2014 2:29 PM

Answers