CRM 2013 - quick campaign - activity e-mail via mail merge creates letter

• Question

• 

  

  0

  Sign in to vote

  Hi,

  we have trouble with CRM 2013 and quick campaign. I create quick campaing with e-mail activity over mail merge. CRM run word and with loaded marketing list members. Next, I click on "send e-mails...". Word shows me CRM dialog with settings for activity. There is setting form for letter activity at this moment. I accept settings form and CRM e-mails are sent, but CRM creates letter activity that regards quick campaign. Sended e-mails (letter in CRM) has no tracking token. Is this "feature" or bug?

  Wednesday, April 23, 2014 7:36 AM