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Vista Validation RRS feed

  • Question

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    This morning I tried to log onto my Acer laptop that i purchased from a retailer about a month ago, it would not load just went to product validation screen. The product key that i have is invalid. the upgrade cd that came with it does not have a PK nor does any of the packing. Now the laptop is rendered useless due to this what can I do or how can even get to the main windows page. In the bottom right corner it tells me the current version of vista is counterfiet or something?
    Tuesday, December 18, 2007 1:41 AM

Answers

  • Hi tarditim,

     

      Even with the Product Activation window, you should still be able to see your start button and menu bar. Can you launch an Internet Browser?

     

    If so, please follow the below steps:

     

    1) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    2) A window will come up asking if you want to Run or Save, Select Run

    3) When the program runs, Click the Continue button, then click the Copy button.

    4) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2567651&SiteID=25 into the browser address bar.

    5) In a reply post, Paste the Diagnostic Report.

     

    Thank you,

    Darin Smith

    WGA Forum Manager

     

    Tuesday, December 18, 2007 6:46 PM