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Windows 7 suddenly not genuine RRS feed

  • Question

  • Ok so my hp laptop has been running windows 7 just fine had no problems activating on install now it came up saying not genuine so I reinstalled and it won't activate says my product key is no good. here is the diagnostic report. I read a bunch of posts on this and looked at other diagnostic reports but mine seems to be slightly different can anyone tell me what it means. I read about a virus and done extensive scanning and fixing and that didn't help. have done all the steps I have read about to redo the license store and other things in cmd and nothing makes a difference..any advice. I cant think of any updates or or new devices I have installed in conjunction with this happening.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
    Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
    Windows Product ID: 00426-OEM-8992662-00400
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {280EF3C6-BE58-4455-A106-A5BF4F3A98AB}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{280EF3C6-BE58-4455-A106-A5BF4F3A98AB}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-3915756504-2494891735-3747412531</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>SB400</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68YTT Ver. F.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20070716000000.000000+000</Date></BIOS><HWID>60B93607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>US Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600400-02-1033-7600.0000-1592013
    Installation ID: 020511628934642750969655666062004796620682363282437532
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: P4K27
    License Status: Initial grace period
    Time remaining: 42540 minute(s) (29 day(s))
    Remaining Windows rearm count: 0
    Trusted time: 6/9/2013 4:02:07 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEAeqj8iaiIbL2QpgLtuJG+75TIYrAWatnwcsE=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC HP     0944    
      FACP HP     0944    
      MCFG HP     0944    
      SLIC HPQOEM SLIC-MPC
      EPTH HP     0944    
      TCPA HP     0944    
      SSDT HP     PSSTBLID

    Sunday, June 9, 2013 5:59 PM

Answers

  • You have a Dell OEM_SLP Product Key on an HP Computer constructed in 2007 - 2 years before Windows 7 was released. It could therefore not have shipped with Win7 pre-installed - the requirement to be able to use an OEM_SLP Key.

    The install is counterfeit.

    For what version and edition is the machine licensed, according to the COA sticker on the case?
    You need to reinstall using that version/edition, then upgrade to whichever version/edition of Windows you require using legitimate media and Key for both operations.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, June 9, 2013 8:55 PM
    Moderator

All replies

  • You have a Dell OEM_SLP Product Key on an HP Computer constructed in 2007 - 2 years before Windows 7 was released. It could therefore not have shipped with Win7 pre-installed - the requirement to be able to use an OEM_SLP Key.

    The install is counterfeit.

    For what version and edition is the machine licensed, according to the COA sticker on the case?
    You need to reinstall using that version/edition, then upgrade to whichever version/edition of Windows you require using legitimate media and Key for both operations.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, June 9, 2013 8:55 PM
    Moderator
  • Unfortunately, your MGA Report indicates you have a counterfeit OEM SLP copy of Windows 7 Ultimate edition installed on your HP PC that was manufactured in the year 2007.  You can either reinstall the original Windows Vista operating system that came with that HP PC or purchase a genuine "Full Version" edition of Windows 7 and perform a "clean install".

    Carey Frisch

    Sunday, June 9, 2013 8:57 PM
    Moderator
  • I bought the laptop used from a computer repair shop. it had windows 7 professional on it when I got it but its original windows was vista home basic. I had installed windows 7 ultimate with no issues and it ran for a couple months but had to replace the optical drive and ran into many issues so reinstalled win 7 ultimate and it ran fine till two days ago when it said not genuine. Is there a program i can run or a file to look for that has the product key for the windows 7 I installed. 
    Sunday, June 9, 2013 10:10 PM
  • The Key you installed was the one shown in the report.

    Whatever previous Keys were used before you reformatted are irrelevant, since they are no longer on the drive.

    If you have a legitimate Ultimate, then you MUST have the Key on either a Proof of License label, a COA sticker, or an email from MS.

    Otherwise, you'll have to reinstall Vista basic, and upgrade that with a fresh legitimate upgrade.

    Unless you have a need for either multiple interface languages, or Bitlocker, there is no point in getting Ultimate - Pro is quite sufficient.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Sunday, June 9, 2013 10:21 PM
    Moderator
  • I thank you all very much for your help and the windows professional that was on laptop when I bought it was the dell oem windows that is why I had installed the windows 7 ultimate. I just want windows xp again I had no trouble with it. its my favorite windows so far.

    Sunday, June 9, 2013 11:58 PM
  • Microsoft will cease all support for Windows XP early next year.

    Support for Vista continues until 2017, and for Win7 until 2019.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Monday, June 10, 2013 6:34 AM
    Moderator