Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Help please RRS feed

 > 

  • General discussion

  • Discussion
    Sign in to vote
    0
    Sign in to vote
    I've recently created a hotmail account and put its the very same email as alternate account not I cannot seem to access it and any emails that I sent to it seem to be a failure. I have forgotten my password and answer to the secret question...please tell me a way to solve this...thank you.
    Thursday, May 13, 2010 6:00 AM

All replies

  • Discussion
    Sign in to vote
    0
    Sign in to vote
    Help and Support for Hotmail - https://windowslivehelp.com
    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, May 13, 2010 11:34 AM
    Moderator
  • Discussion
    Sign in to vote
    0
    Sign in to vote

    Not having set up an alternate email is an issue, of course.

     

    If you cannot reset the password through the usual means, see this page for information on how to get help with it:

    https://windowslivehelp.com/solution.aspx?solutionid=bf5d34bf-db28-44ca-ac9a-93838d81b2d6 There is a form to use that Support will act on, but it can take more than a day for them to deal with it. Be sure to enter both the account you cannot access and another account where they can reach you. Once you regain access to the account be sure to set an alternate email address and secret questions and answers for account security at http://account.live.com

    ~ Microsoft MVP Windows Live ~ Windows Live OneCare| Live Mesh|MS Security Essentials Forums Moderator ~
    Thursday, May 13, 2010 11:36 AM
    Moderator