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I got a brief message that my Window 7 was not Genuine RRS feed

  • Question

  • I know that my windows is Genuine- and I nearly had a heart attack when on starting the Laptop in the morning today, I got a brief warning that my Windows was not Genuine ( Which naturally, is NOT true, as I got this key directly from HP as part of the Windows 7 upgrade from Windows Vista, and I did a clean install)

    So, on returning home where I had Internet access, i connected and tried to check the validity of my Copy of Windows-

    Windows+ R key and typed "Activate Windows", and checked that my copy was Activated and Genuine.

    Not satisfied, I navigated to ( Using IE 8, as otherwise you have to download a program)

    http://www.microsoft.com/genuine/validate

    Again NO problems- Both the Windows and Office are Genuine.

    Hope there is no correlation to the fact that I uninstalled the Windows Live Messenger etc that a girl, who was visiting us, installed some Microsoft chatting products without my permission (SO very stupid thing to do-As I DO NOT want it).

     

    But everything seems to be fine now...No more warnings...

    I ran a diagonostics and here are the results

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-KGPXR-QFJMY-BQD8M
    Windows Product Key Hash: n5aqc+ZZNR8f97iyVlDmWBMyHPU=
    Windows Product ID: 00359-OEM-8882612-33820
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {A148BAB7-5F71-4BAF-88C3-593EE34A2732}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100226-1909
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Ultimate 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A148BAB7-5F71-4BAF-88C3-593EE34A2732}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BQD8M</PKey><PID>00359-OEM-8882612-33820</PID><PIDType>3</PIDType><SID>S-1-5-21-3001487438-1284921439-2324393394</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.41</Version><SMBIOSVersion major="2" minor="6"/><Date>20091112000000.000000+000</Date></BIOS><HWID>CFB93607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>9E0F806593C9F0E</Val><Hash>9v98BvAlDoaGsr4y7PEORpdpww8=</Hash><Pid>81608-903-7338671-65497</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00176-826-133820-02-1033-7600.0000-0732010
    Installation ID: 002980454041498542104705396995864601038525362346830055
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BQD8M
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 4/19/2010 6:21:50 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:29:2010 06:41
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEA6GFCj+AEJBySbBIQmohiXkIlXv76zkbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        SLIC-MPC
      FACP            HPQOEM        SLIC-MPC
      HPET            HPQOEM        SLIC-MPC
      BOOT            HPQOEM        SLIC-MPC
      MCFG            HPQOEM        SLIC-MPC
      DMAR                          
      ASF!            HPQOEM        SLIC-MPC
      SLIC            HPQOEM        SLIC-MPC
      SSDT            PmRef        CpuPm

    • Edited by Varun Pant Monday, April 19, 2010 9:16 AM Added more details
    • Moved by Daniel Chow - MSFT Wednesday, April 28, 2010 6:16 PM wrong forum (From:Microsoft Fix it Center)
    Monday, April 19, 2010 8:37 AM

Answers

  • Daniel

    It might be a tad more helpful if you actually point people to the correct Forum (with the URL) to post in, instead of just instructing them to post elsewhere

    Varun, post your problem here:

    http://social.microsoft.com/Forums/en-US/category/genuine/

     

    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:12 PM
    Wednesday, April 21, 2010 7:05 PM
  • Hi Varun,

      You state you no longer see the Non-genuine messaging and that is confirmed in your Diagnostic Report.  Isee no indication of any Non-Genuine problem.

      I don't know what could have cause that Non-Genuine  problem, but if it happens again, create a new thread and post an updated Diagnostic Report.  Please be sure to run the report while you are seeing the Non-Genuine messaging.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:17 PM
    Wednesday, April 28, 2010 8:17 PM

All replies

  • Hi,

    Please kindly post your enquiry to Windows 7 related forums. The "Microsoft Fix it Center" forum is for posts directly related to Microsoft Fix it Center. You may visit http://fixitcenter.support.microsoft.com/portal to learn more about Microsoft Fix it Center.

     

    Many thanks!

     

    Daniel Chow

    Sr. Software Development Engineer

    Product Quality & Online

    Microsoft Corporation

     

    This email is provided "AS IS" with no warranties, and confers no rights.

    Wednesday, April 21, 2010 5:06 PM
  • Daniel

    It might be a tad more helpful if you actually point people to the correct Forum (with the URL) to post in, instead of just instructing them to post elsewhere

    Varun, post your problem here:

    http://social.microsoft.com/Forums/en-US/category/genuine/

     

    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:12 PM
    Wednesday, April 21, 2010 7:05 PM
  • Thanks Daniel and Not-a-Techie.

    Cheers,

    Varun

    Thursday, April 22, 2010 6:55 AM
  • Hi Varun,

      You state you no longer see the Non-genuine messaging and that is confirmed in your Diagnostic Report.  Isee no indication of any Non-Genuine problem.

      I don't know what could have cause that Non-Genuine  problem, but if it happens again, create a new thread and post an updated Diagnostic Report.  Please be sure to run the report while you are seeing the Non-Genuine messaging.

     

    Thank you,


    Darin MS
    • Marked as answer by Darin Smith MS Wednesday, April 28, 2010 8:17 PM
    Wednesday, April 28, 2010 8:17 PM
  • Thanks Darin,

    There seems to be no further dramas. But I was actually surprised to see the popup.

    Thanks for marking the thread as answered. I see no point to creating another thread.

    Regards,

    Varun

    Friday, April 30, 2010 3:43 AM