live one care renewal RRS feed

  • General discussion

  • I purchased a renewal for one care back in Nov. 08. But I could not activate it on my computer even after trying to contact microsoft at windows live one care. I could not activate on line , and could not get a phone number where I could talk to a live person until today . I got my live one care renewed as of today but they will not honor todays date for renewal. They told me it was renewed back in Nov.08 and I should have contacted someone back then ,even though Iexplained that I could not get to anyoneuntil I went to Staples where I first bought one care. No one at windows one care really cares about us consumers. It is sad that such a large corperation such as microsoft could not allow for three months none active usage.
    Monday, February 2, 2009 10:38 PM

All replies

  • I'm sorry that you had problems with the renewal and hadn't found your way here before.
    If you activated the renewal back in November, there really isn't anything that support can do to extend your subscription. However, be sure to have a look at the announcement from 11/18/08 that states that OneCare will be supported through the end of 2010, with new activations and renewals no longer allowed late in 2009. Morro will replace OneCare some time in the 2nd half of 2009 - for free. It will provide the protection of Defender and add the malware protection afforded by OneCare. We will lose the other OneCare features, but we expect to see some transition information within the next several months.
    So, your expiring subscription in November of 2009 is fine, since you can move to the free product at or before that time.
    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Tuesday, February 3, 2009 2:47 PM
  • Hi i renewed my subscription on Jan 28th. but the PCs are still being told that the subscription has expired. what do i need to do to change this. 
    Tuesday, February 3, 2009 6:12 PM

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

    If you renewed on the 28th and the subscription was due to expire within 30 days or had already expired -

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90



    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Tuesday, February 3, 2009 6:49 PM
  • I have a subcription renewal due March 2009,throuble is I cant find my account and it keeps asking for my product number which I  have no idea where that is.
    Tuesday, February 3, 2009 9:56 PM
  • daveyJ said:

    I have a subcription renewal due March 2009,throuble is I cant find my account and it keeps asking for my product number which I  have no idea where that is.

    Open OneCare, click on Help/About. You will see the Subscription ID listed. That is the LiveID for your account. You can sign in with that LiveID at https://billing.microsoft.com to renew your account.
    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Wednesday, February 4, 2009 4:04 PM
  • Windows Live OneCare maintains a subscription ID on the computer, which is the same ID used when registering the product. This ID is the email address. My situation is that my email address changed after registration. I updated online, and the new address is used to access my account.

    A second install on my wife's computer after the email update online shows the new address on the About Windows Live OneCare screen. On my computer, the OLD address still shows. The home screen also shows the subscription status, and on the anniversary, showed the new expiration for 2010. One month after the anniversary, a red warning bar showed up advising that my subscription had expired, and my computer was no longer protected, and that warning bar had a link to renew.

    I clicked on that link, and a sign-in screen appeared, with the log-in ID filled in - and grayed out. The log-in ID used was my OLD address, and the field was uneditable. I called customer service, after fritzzing around Microsoft's sites trying to find the number and/or a cure, paid for an update. I requested information on how to update the ID on my computer, was transferred to Tech Support, where they attempted to a remove/reinstall, two times, with no luck.

    I was advised to do a complete uninstall, then reinstall, and reregister, and that should solve the problem. Apparently, there is no communication from the online database back to the computer, to reflect changes - such as email address that is used as a Subscription ID - made in the online database.

    From a systems design perspective, I would consider this to be a gap in planning and testing. At the least, either the login ID given from within the program should be editable, or there should be communication back to the program on the computer when an online update to login information is made, or the computer owner be allowed to update the subscription ID when there is a change made.

    Thanks for allowing me to vent/rant. I just hope someone at Microsoft responsible for program design sees this, and considers this situation in developing new programs, and updates to existing programs.


    side note: I understand this program will be going away in 2010, to be replaced by another providing malware/virus protection, but that other features will/may not be provided. This is also a concern, especially with respect to the backup function. I wonder if I should be looking for another backup program, that works faster than the one in OneCare?
    Saturday, February 7, 2009 3:53 PM
  • Hello Jay, ty this tool to clear the Live ID and password fields in One Care - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/f5ce50e4-9165-40a5-891b-fe5d0659738b
    Saturday, February 7, 2009 4:05 PM
  • I'm on a onecare trial that runs out in 46 days.
    I've been testing virus software for more than a year now. Onecare has blown them all away. Now that I've decided to switch [10 years with other virus software] to Onecare , I find there's not going to be anything to switch to.

    Maybe I'm confused, but I had intended on buying it from Walmart for 50% off MS price.
    Onecare says no more subscriptions, but they will honor current subscribers. which I'm not.

    This kind of puts a monkey wrench in picking it up from Walmart. I'm sure if there's copies on the shelves, or in the warehouse, Walmart will gladly sell it whether it works or not.

    I mentioned 10 years with virus software. I'd rather not be without software. But it looks like that's exactly what's fixing to happen in 47 days.

    How do I continue past the 46th day with onecare until Morrow is available ?
    Or is at all possible that it will continue to work as is until Morrow ?

    Saturday, February 14, 2009 12:56 AM
  • Hello cbminfo, new subscriptions to One Care can be purchased until June 30, 2009 and One Care will be fully supported through the end of 2010 so you can purchase the CD at Walmart if you would like to.
    Saturday, February 14, 2009 1:46 AM
  • thanks. I wonder why this reply didn't get to my email box ?

    Saturday, February 14, 2009 6:05 PM
  • You are welcome. I think there are still a few bugs in the alerts function of this forum but hopefully they will get fixed soon.
    Sunday, February 15, 2009 4:28 AM