Answered by:
Windows Vista 32 Home won't update error 80070426

Question
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Diagnostic Tool Log:
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Cached Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
Windows Product ID: 89578-OEM-7332157-00204
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.1.0.003
ID: {8033657F-59A0-4B49-A800-8C7884DEDFEF}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.lh_sp2rtm.090410-1830
TTS Error: P:20100109173737703
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398
WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8033657F-59A0-4B49-A800-8C7884DEDFEF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-587409978-762096650-2726007198</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080714000000.000000+000</Date></BIOS><HWID>B1313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>M08 </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>75BF636E68E95B6</Val><Hash>dTjcTHlXM55o6VBKuug37AH70HI=</Hash><Pid>81602-OEM-6873146-26312</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: U1BMRwEAAAAAAQAABAAAAJgwAAAAAAAAYWECAARg64DhpaZO0j/JAdArSr9MLECc5R83cvYPeMwZXPKmOzQlkBYp4hy2j1NydUA90WxuTcc9fjcOiEypyvcS54AmARBV12OxLXCC0eX9CkxWcVk0ZTF7DpcgsvGXgt4fFk63gL51i1bN/uktHF9NnJ4kBVVZxxNaOR4lt2FMSriC7OOWr53c4hW4OnyWUnUkf1ggRM9YVjVPaXfq9heWBY0853m726S8cJB9xNHewW3YnTbo+U/02rM9GieAKZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=
Licensing Data-->
Software Licensing service is not running.
HWID Data-->
HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GEQW3xUEnlOapp6HrMyD0aD0Jq+ffL07hHhHjB4okFGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL M08
FACP DELL M08
HPET DELL M08
BOOT DELL M08
MCFG DELL M08
SLIC DELL M08
OSFR DELL M08
SSDT PmRef CpuPm
Also running net start slsvc as administrator returns:
Software Licensing service could not be started
System error 53514 has occurred
I have not been able to recieve updates for quite some time and have had several blue screen crashes lately. Is there a solution other than a pure wipe and complete reinstall?
Thank youSunday, January 10, 2010 12:01 AM
Answers
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Hello R. G. Knowles,
The issue is not that the Licensing Service has Stopped. The issue is, in fact, being caused by a Tamper. The main purpose of the Software Licensing Service is to detect Tampers and it will always Stop, when a Tamper is detected. Once the Tamper is removed, the Software Licensing Service will restart automaticly.
Tampers are when something attempts to Modify or Access a part of Vista that is not allowed (such as modifing a protected System File (Mod-Auth)or Accessing the Kernel in an unauthorized way (Kernal Mod) or even when a Hardware Diver is semi-incompatible with Vista (Trusted Store)).
Look at the Diagnostic Report, on the line that starts TTS Error, you will see a long number with a Letter in front (
TTS Error: P:20100109173737703)
TTS stands for Tamper Time Stamp. The long number is the Time Stamp (Year:2010 Month:01 Day:09 Hour and Minutes:1737 (in 24hr format) and (i believe)Millisecounds:37703. This tells us when the last Tamper event occured.
The letter in front of the time stamp is the type of Tamper that is occuring; 'M'=Mod-Auth Tamper (most common), 'K'=Kernel Mod Tamper, 'T'=Trusted Store Tamper and finally 'P' ...Unfortunatly, 'P' is so uncommon (think I've seen this twice, maybe three times, in four years), I don't even know what the letter P even stands for.
One thing that almost all Tampers have in common is they can also be caused by Malware. Because of this, a good place to start is to run an Anti-Virus scan of your system (Multiple scans by different Anti-Virus scanners is highly suggested since no anti-virus is perfect).
Other then that, the only other suggestion I can give is to create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029. Lastly, while I don't like giving this option, reinstalling Windows is another option available to you.
Sorry I couldn't be more help,
Darin MS
- Marked as answer by Darin Smith MS Monday, January 11, 2010 9:21 PM
Monday, January 11, 2010 9:20 PM
All replies
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hi,R.G.Knowles
Go to http://www.tipandtrick.net/2008/windows-vista-0x80070426-activation-service-not-started-or-validation-not-genuine-error/ hope this helps.
have a nice day.
Microsoft experience http://www.microsoftkit.com
Trainig training http://www.getinmore.com- Marked as answer by Darin Smith MS Monday, January 11, 2010 9:20 PM
- Unmarked as answer by Darin Smith MS Monday, January 11, 2010 9:21 PM
Monday, January 11, 2010 1:03 AM -
Hello R. G. Knowles,
The issue is not that the Licensing Service has Stopped. The issue is, in fact, being caused by a Tamper. The main purpose of the Software Licensing Service is to detect Tampers and it will always Stop, when a Tamper is detected. Once the Tamper is removed, the Software Licensing Service will restart automaticly.
Tampers are when something attempts to Modify or Access a part of Vista that is not allowed (such as modifing a protected System File (Mod-Auth)or Accessing the Kernel in an unauthorized way (Kernal Mod) or even when a Hardware Diver is semi-incompatible with Vista (Trusted Store)).
Look at the Diagnostic Report, on the line that starts TTS Error, you will see a long number with a Letter in front (
TTS Error: P:20100109173737703)
TTS stands for Tamper Time Stamp. The long number is the Time Stamp (Year:2010 Month:01 Day:09 Hour and Minutes:1737 (in 24hr format) and (i believe)Millisecounds:37703. This tells us when the last Tamper event occured.
The letter in front of the time stamp is the type of Tamper that is occuring; 'M'=Mod-Auth Tamper (most common), 'K'=Kernel Mod Tamper, 'T'=Trusted Store Tamper and finally 'P' ...Unfortunatly, 'P' is so uncommon (think I've seen this twice, maybe three times, in four years), I don't even know what the letter P even stands for.
One thing that almost all Tampers have in common is they can also be caused by Malware. Because of this, a good place to start is to run an Anti-Virus scan of your system (Multiple scans by different Anti-Virus scanners is highly suggested since no anti-virus is perfect).
Other then that, the only other suggestion I can give is to create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029. Lastly, while I don't like giving this option, reinstalling Windows is another option available to you.
Sorry I couldn't be more help,
Darin MS
- Marked as answer by Darin Smith MS Monday, January 11, 2010 9:21 PM
Monday, January 11, 2010 9:20 PM