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Windows Vista 32 Home won't update error 80070426 RRS feed

  • Question

  • Diagnostic Tool Log:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.1.0.003
    ID: {8033657F-59A0-4B49-A800-8C7884DEDFEF}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.lh_sp2rtm.090410-1830
    TTS Error: P:20100109173737703
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8033657F-59A0-4B49-A800-8C7884DEDFEF}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-587409978-762096650-2726007198</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS M1530                       </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A09</Version><SMBIOSVersion major="2" minor="4"/><Date>20080714000000.000000+000</Date></BIOS><HWID>B1313507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>75BF636E68E95B6</Val><Hash>dTjcTHlXM55o6VBKuug37AH70HI=</Hash><Pid>81602-OEM-6873146-26312</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: U1BMRwEAAAAAAQAABAAAAJgwAAAAAAAAYWECAARg64DhpaZO0j/JAdArSr9MLECc5R83cvYPeMwZXPKmOzQlkBYp4hy2j1NydUA90WxuTcc9fjcOiEypyvcS54AmARBV12OxLXCC0eX9CkxWcVk0ZTF7DpcgsvGXgt4fFk63gL51i1bN/uktHF9NnJ4kBVVZxxNaOR4lt2FMSriC7OOWr53c4hW4OnyWUnUkf1ggRM9YVjVPaXfq9heWBY0853m726S8cJB9xNHewW3YnTbo+U/02rM9GieAKZNWwwdYiXpc/hINcaDhijOQ1ifb1stzrqx+w3WNaAwzkNYn29bLc66sfsN1jWgMM5DWJ9vWy3OurH7DdY1oDDOQ1ifb1stzrqx+w3WNaAw=

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABgABAAEAAQABAAAAAwABAAEA6GEQW3xUEnlOapp6HrMyD0aD0Jq+ffL07hHhHjB4okFGyg==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M08   
      FACP            DELL          M08   
      HPET            DELL          M08   
      BOOT            DELL          M08   
      MCFG            DELL          M08   
      SLIC            DELL          M08   
      OSFR            DELL          M08   
      SSDT            PmRef        CpuPm


    Also running net start slsvc as administrator returns:

    Software Licensing service could not be started
    System error 53514 has occurred

    I have not been able to recieve updates for quite some time and have had several blue screen crashes lately.  Is there a solution other than a pure wipe and complete reinstall?

    Thank you
    Sunday, January 10, 2010 12:01 AM

Answers

  • Hello R. G. Knowles,

      The issue is not that the Licensing Service has Stopped. The issue is, in fact, being caused by a Tamper.  The main purpose of the Software Licensing Service is to detect Tampers and it will always Stop, when a Tamper is detected.  Once the Tamper is removed, the Software Licensing Service will restart automaticly.

      Tampers are when something attempts to Modify or Access a part of Vista that is not allowed (such as modifing a protected System File (Mod-Auth)or Accessing the Kernel in an unauthorized way (Kernal Mod) or even when a Hardware Diver is semi-incompatible with Vista (Trusted Store)).  

      Look at the Diagnostic Report, on the line that starts TTS Error, you will see a long number with a Letter in front (
    TTS Error: P:20100109173737703) 

      TTS stands for Tamper Time Stamp.  The long number is the Time Stamp (Year:2010 Month:01  Day:09 Hour and Minutes:1737 (in 24hr format) and (i believe)Millisecounds:37703. This tells us when the last Tamper event occured. 

      The letter in front of the time stamp is the type of Tamper that is occuring; 'M'=Mod-Auth Tamper (most common), 'K'=Kernel Mod Tamper, 'T'=Trusted Store Tamper and finally 'P' ...Unfortunatly, 'P' is so uncommon (think I've seen this twice, maybe three times, in four years), I don't even know what the letter P even stands for.

      One thing that almost all Tampers have in common is they can also be caused by Malware. Because of this, a good place to start is to run an Anti-Virus scan of your system (Multiple scans by different Anti-Virus scanners is highly suggested since no anti-virus is perfect).

      Other then that, the only other suggestion I can give is to create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029.  Lastly, while I don't like giving this option, reinstalling Windows is another option available to you. 

    Sorry I couldn't be more help,
    Darin MS
      
      
      

    Monday, January 11, 2010 9:20 PM

All replies

  • Monday, January 11, 2010 1:03 AM
  • Hello R. G. Knowles,

      The issue is not that the Licensing Service has Stopped. The issue is, in fact, being caused by a Tamper.  The main purpose of the Software Licensing Service is to detect Tampers and it will always Stop, when a Tamper is detected.  Once the Tamper is removed, the Software Licensing Service will restart automaticly.

      Tampers are when something attempts to Modify or Access a part of Vista that is not allowed (such as modifing a protected System File (Mod-Auth)or Accessing the Kernel in an unauthorized way (Kernal Mod) or even when a Hardware Diver is semi-incompatible with Vista (Trusted Store)).  

      Look at the Diagnostic Report, on the line that starts TTS Error, you will see a long number with a Letter in front (
    TTS Error: P:20100109173737703) 

      TTS stands for Tamper Time Stamp.  The long number is the Time Stamp (Year:2010 Month:01  Day:09 Hour and Minutes:1737 (in 24hr format) and (i believe)Millisecounds:37703. This tells us when the last Tamper event occured. 

      The letter in front of the time stamp is the type of Tamper that is occuring; 'M'=Mod-Auth Tamper (most common), 'K'=Kernel Mod Tamper, 'T'=Trusted Store Tamper and finally 'P' ...Unfortunatly, 'P' is so uncommon (think I've seen this twice, maybe three times, in four years), I don't even know what the letter P even stands for.

      One thing that almost all Tampers have in common is they can also be caused by Malware. Because of this, a good place to start is to run an Anti-Virus scan of your system (Multiple scans by different Anti-Virus scanners is highly suggested since no anti-virus is perfect).

      Other then that, the only other suggestion I can give is to create a (no cost) WGA support request at http://go.microsoft.com/fwlink/?linkid=52029.  Lastly, while I don't like giving this option, reinstalling Windows is another option available to you. 

    Sorry I couldn't be more help,
    Darin MS
      
      
      

    Monday, January 11, 2010 9:20 PM