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installing RRS feed

  • Question

  • how can i install with out internet?  I have a viris hat won't let me connect to the internet.  I can connect in safe mode but then one care won't load
    Saturday, January 10, 2009 1:39 AM

Answers

  • You can't install without an active Internet connection. You need to take care of removing the infection first.
    You can contact support for help with the infection and install (it will be via email - if you have a paid subscription that you are trying to install, let them know and you can proceed with phone support).
     

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    If you are in North America, you can call 866-727-2338 for help with virus and spyware infections. See http://www.microsoft.com/protect/support/default.mspx  for details.  For international information, see your local subsidiary Support site.

    Alternatively, you may want to reinstall your operating system or using the Restore CD from the manufacturer. You may also be able to get help with this from the PC manufacturer.

    And, lastly, whoever is the vendor for the security software you are/were running when the PC was infected should be able to assist with removal.

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare Forum Moderator
    Saturday, January 10, 2009 2:32 AM
    Moderator