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Onecare renewal does not change expiration date RRS feed

  • Question

  • I just renewed my Onecare subscription which expires on 5/04/09. The confirmation i recieved stated the following

    You'll be charged on your renewal effective date: 5/4/2009.

    Why not just change the expiration date to 5/4/2010? The above statement is confusing. In addition, since it's good for 3 PCs, it could cause another PC user to buy another update accidentally.

    Saturday, March 28, 2009 4:23 PM

Answers

  • The e-mail confirmation is just that, confirmation that you renewed your subscription and your credit card will be charged on 5/4/2009. Your subscription end date will update and can be viewed in the One Care interface of all the computers you have One Care installed on and at billing.microsoft.com when the renewal is processed. Another user could not renew the subscription without access to your billing account so there isn't really much probability of multiple renewals.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, March 28, 2009 5:06 PM
    Moderator

All replies

  • The e-mail confirmation is just that, confirmation that you renewed your subscription and your credit card will be charged on 5/4/2009. Your subscription end date will update and can be viewed in the One Care interface of all the computers you have One Care installed on and at billing.microsoft.com when the renewal is processed. Another user could not renew the subscription without access to your billing account so there isn't really much probability of multiple renewals.
    Jim - MVP Windows Live - Forum Moderator - Live One Care - Live Mesh
    Saturday, March 28, 2009 5:06 PM
    Moderator
  •  

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://social.microsoft.com/Forums/en-US/onecareinstallandactivate/thread/30400b52-7f26-4ba0-bc18-17e305329d90

     

    -steve


    Microsoft MVP Windows Live / Windows Live OneCare & Live Mesh Forum Moderator
    Sunday, March 29, 2009 5:51 PM
    Moderator