why wont my account renew? RRS feed


  • How to renew:



    If you have a valid credit card on file, it will automatically renew.


    If you have renewed with a key or credit card payment information:


    It can normally take up to 24 hours to reflect the updated subscription status after renewal. However, some people have reported that they have experienced delays of days to weeks on one or more PCs in their subscription. You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2





    Wednesday, April 9, 2008 11:23 AM