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Backup service fails when trying full pc restore RRS feed

  • Question

  • Hi,

    Today I tried to put a bigger HD in my laptop and restore a backup to it. But it fails. After a minute or two it fails with the message "An unknown network error occurred during PC restore". Via another computer attached to the server I could see the message "Backup service stopped".

    I then tried to log into the server console and found this error in the event viewer.

    ---------------------

    Event Type: Error
    Event Source: Application Error
    Event Category: (100)
    Event ID: 1000
    Date:  16-12-2008
    Time:  21:34:34
    User:  N/A
    Computer: SERVER
    Description:
    Faulting application whsbackup.exe, version 6.0.1800.24, faulting module whsbackup.exe, version 6.0.1800.24, fault address 0x00060d0e.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74   Applicat
    0008: 69 6f 6e 20 46 61 69 6c   ion Fail
    0010: 75 72 65 20 20 77 68 73   ure  whs
    0018: 62 61 63 6b 75 70 2e 65   backup.e
    0020: 78 65 20 36 2e 30 2e 31   xe 6.0.1
    0028: 38 30 30 2e 32 34 20 69   800.24 i
    0030: 6e 20 77 68 73 62 61 63   n whsbac
    0038: 6b 75 70 2e 65 78 65 20   kup.exe
    0040: 36 2e 30 2e 31 38 30 30   6.0.1800
    0048: 2e 32 34 20 61 74 20 6f   .24 at o
    0050: 66 66 73 65 74 20 30 30   ffset 00
    0058: 30 36 30 64 30 65         060d0e 

    ---------------------

    I've no problem when opening backups, single file restore is no problem.

    I also tried to run the restore via C:\Program Files\Windows Home Server\ClientRestoreWizard.exe with same result.

    I tried to search the forums, but could not find this problem described anywhere.

    Hope that someone can help.

    Best
    regards

    Michael

     

    Tuesday, December 16, 2008 9:51 PM

Answers

  • Hi Michael,
    such bugs are really frustrating. Maybe it is time to register at Microsoft Connect for the Home Server beta program and issue a bug report, together with the CAB files generated by the Windows Home Server toolkit. Not sure, if this will help to find a solution for you, but maybe such situations can be circumvented in future versions.
    What kind of WHS is it? An OEM machine or a self built?
    Maybe upgrading the storage drivers can help (especially if the SATA controller is not running in IDE mode), in case there is a memory leak or something like this.
    Best greetings from Germany
    Olaf
    Tuesday, December 16, 2008 10:33 PM
    Moderator

All replies

  • Hello,
    you could try an older backup or the function Repair Backup database (although the last function sometimes may cause loss of a substiantial amount of existing backups, if an attempt to fix inconsistencies fails).
    So before you try this, you should backup the database (if your disk space allows), as described here.
    Best greetings from Germany
    Olaf
    Tuesday, December 16, 2008 10:03 PM
    Moderator
  • Just tried to run  C:\Program Files\Windows Home Server\ClientRestoreWizard.exe direct from the server (with USB attached harddisk) - and same result :(
    Tuesday, December 16, 2008 10:04 PM
  • Hi Olaf,

    Thanks for the suggestions.

    Already tried the Repair Backup functionality - no luck.

    Tried a older backup - still no luck.

    Greetings from Denmark ;-)
    Michael





    Tuesday, December 16, 2008 10:13 PM
  • Hi Michael,
    such bugs are really frustrating. Maybe it is time to register at Microsoft Connect for the Home Server beta program and issue a bug report, together with the CAB files generated by the Windows Home Server toolkit. Not sure, if this will help to find a solution for you, but maybe such situations can be circumvented in future versions.
    What kind of WHS is it? An OEM machine or a self built?
    Maybe upgrading the storage drivers can help (especially if the SATA controller is not running in IDE mode), in case there is a memory leak or something like this.
    Best greetings from Germany
    Olaf
    Tuesday, December 16, 2008 10:33 PM
    Moderator
  • Hi Olaf

    It's a home build. Will try upgrading the drivers. Otherwise I'll make a bug report.

    Br Michael
    Wednesday, December 17, 2008 8:23 AM