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Backup service fails when trying full pc restore

Question
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Hi,
Today I tried to put a bigger HD in my laptop and restore a backup to it. But it fails. After a minute or two it fails with the message "An unknown network error occurred during PC restore". Via another computer attached to the server I could see the message "Backup service stopped".
I then tried to log into the server console and found this error in the event viewer.
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Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 16-12-2008
Time: 21:34:34
User: N/A
Computer: SERVER
Description:
Faulting application whsbackup.exe, version 6.0.1800.24, faulting module whsbackup.exe, version 6.0.1800.24, fault address 0x00060d0e.For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 77 68 73 ure whs
0018: 62 61 63 6b 75 70 2e 65 backup.e
0020: 78 65 20 36 2e 30 2e 31 xe 6.0.1
0028: 38 30 30 2e 32 34 20 69 800.24 i
0030: 6e 20 77 68 73 62 61 63 n whsbac
0038: 6b 75 70 2e 65 78 65 20 kup.exe
0040: 36 2e 30 2e 31 38 30 30 6.0.1800
0048: 2e 32 34 20 61 74 20 6f .24 at o
0050: 66 66 73 65 74 20 30 30 ffset 00
0058: 30 36 30 64 30 65 060d0e
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I've no problem when opening backups, single file restore is no problem.
I also tried to run the restore via C:\Program Files\Windows Home Server\ClientRestoreWizard.exe with same result.
I tried to search the forums, but could not find this problem described anywhere.
Hope that someone can help.
Best regards
MichaelTuesday, December 16, 2008 9:51 PM
Answers
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Hi Michael,
such bugs are really frustrating. Maybe it is time to register at Microsoft Connect for the Home Server beta program and issue a bug report, together with the CAB files generated by the Windows Home Server toolkit. Not sure, if this will help to find a solution for you, but maybe such situations can be circumvented in future versions.
What kind of WHS is it? An OEM machine or a self built?
Maybe upgrading the storage drivers can help (especially if the SATA controller is not running in IDE mode), in case there is a memory leak or something like this.
Best greetings from Germany
Olaf- Proposed as answer by kariya21Moderator Sunday, December 21, 2008 5:58 PM
- Marked as answer by Jonas Svensson -FST- Saturday, January 17, 2009 9:06 PM
Tuesday, December 16, 2008 10:33 PMModerator
All replies
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Hello,
you could try an older backup or the function Repair Backup database (although the last function sometimes may cause loss of a substiantial amount of existing backups, if an attempt to fix inconsistencies fails).
So before you try this, you should backup the database (if your disk space allows), as described here.
Best greetings from Germany
OlafTuesday, December 16, 2008 10:03 PMModerator -
Just tried to run C:\Program Files\Windows Home Server\ClientRestoreWizard.exe direct from the server (with USB attached harddisk) - and same result :(Tuesday, December 16, 2008 10:04 PM
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Hi Olaf,
Thanks for the suggestions.
Already tried the Repair Backup functionality - no luck.
Tried a older backup - still no luck.
Greetings from Denmark ;-)
MichaelTuesday, December 16, 2008 10:13 PM -
Hi Michael,
such bugs are really frustrating. Maybe it is time to register at Microsoft Connect for the Home Server beta program and issue a bug report, together with the CAB files generated by the Windows Home Server toolkit. Not sure, if this will help to find a solution for you, but maybe such situations can be circumvented in future versions.
What kind of WHS is it? An OEM machine or a self built?
Maybe upgrading the storage drivers can help (especially if the SATA controller is not running in IDE mode), in case there is a memory leak or something like this.
Best greetings from Germany
Olaf- Proposed as answer by kariya21Moderator Sunday, December 21, 2008 5:58 PM
- Marked as answer by Jonas Svensson -FST- Saturday, January 17, 2009 9:06 PM
Tuesday, December 16, 2008 10:33 PMModerator -
Hi Olaf
It's a home build. Will try upgrading the drivers. Otherwise I'll make a bug report.
Br MichaelWednesday, December 17, 2008 8:23 AM