Importing Emails and get "source data not in required format" Message RRS feed

  • Question

  • Hi,


    When importing emails, I have the "To" and "From" fields set up in my csv as email addresses in the format "first.last@company.com.au " (without the inverted commas).  I am getting an error saying that "the source data is not in the required format".  I would have thought that this was the most basic of email formats and should be accepted, but, alas, no.


    I have then tried using just the whole name, like "First Last", with that person set up as a contact, but it still fails.


    Can someone please shed some light on this error as it is most annoying!




    Thursday, January 28, 2010 11:33 AM


  • The To and From fields link to other CRM records as part of resolving an email to a Contact etc. The fields you're after I think are 'sender' and 'torecipients'.

    Leon Tribe
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    Want to hear me talk about all things CRM? Check out my blog http://leontribe.blogspot.com/ or hear me tweet @leontribe
    • Proposed as answer by Leon TribeMVP Thursday, January 28, 2010 7:54 PM
    • Marked as answer by Jim Glass Jr Tuesday, February 2, 2010 4:45 PM
    Thursday, January 28, 2010 7:53 PM