License requirements for enterprise integration RRS feed

  • Question

  • I am trying to understand how CRM licensing affects the ability to integrate data across enterprise systems. 

    I have read the "PremiseLicensingGuide" document, which states:

    "A Microsoft Dynamics CRM User is defined as any user who accesses the Microsoft Dynamics CRM server, files, data content or “Microsoft Dynamics CRM functionality”. “Microsoft Dynamics CRM functionality” is any service or feature of Microsoft Dynamics CRM that allows a user to view, manipulate, input, query, or otherwise structure “live data”. “Live data” is information that, via user action, dynamically writes to or reads from (or synchronizes with) Microsoft Dynamics CRM 2013 On-Premises Volume Licensing Guide | September 2013 Page 6 Microsoft Dynamics CRM, whether it is accessed directly or indirectly. Microsoft Dynamics CRM Users are required to have the appropriate client accesses licenses, regardless of their direct or indirect connection to the product."

    And further:

    "Multiplexing is the use of hardware or software (including manual procedures) to reduce the number of devices or individuals that access or use the Microsoft Dynamics CRM 2013 solution functionality by pooling connections. Multiplexing does not reduce the number of licenses required to access the Microsoft Dynamics CRM 2013 solution functionality. Any internal user who accesses the Microsoft Dynamics CRM 2013 solution functionality —whether directly or indirectly—must be properly licensed"

    So what does that mean in a case where CRM is an integration target for data which also resides in other systems? Say, for example, we have a situation where some of the information in the ERP system which relates to customers also needs to exist in the CRM system, and the data is authored in the ERP. In such a case one would set up some form of enterprise integration (eg, an SSIS job or biztalk process) to move data through the systems. But would this require that every ERP user who can update customer information in the ERP must also be licensed in Dynamics CRM? 

    • Edited by allmhuran Thursday, December 18, 2014 2:07 AM
    Thursday, December 18, 2014 2:07 AM

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