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Office being reported as non-genuine - definately is....

Question
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Hi there,
Work for big corporate company and we get Microsoft products at a discount through some sort of partnering agreement.
Now all of a sudden I am being told copy of office is not genuine.
Can anyone tell from the following report why ?
Thanks,
Andrew.
Diagnostic Report (1.9.0011.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0Cached Validation Code: 0x0
Windows Product Key: *****-*****-8MXG4-C9VK3-2JPP4
Windows Product Key Hash: IlxTZNoEdqLPBBMXPKzLhsR3jII=
Windows Product ID: 89578-OEM-7359756-77766
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {A18E785C-303F-4601-B471-526750AB0B14}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: Registered, 1.7.59.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.090803-2339
TTS Error:
Validation Diagnostic:
Resolution Status: N/AWgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6002.16398WGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: MicrosoftOGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{A18E785C-303F-4601-B471-526750AB0B14}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2JPP4</PKey><PID>89578-OEM-7359756-77766</PID><PIDType>3</PIDType><SID>S-1-5-21-70318878-3894280509-593602802</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8V-E DELUXE ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20050429000000.000000+000</Date></BIOS><HWID>36313507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7497BF761489D86</Val><Hash>bYHJwm/EQUA1j6XVL+FPqMYSsZU=</Hash><Pid>89388-707-4155733-65037</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>75290D838053ED0</Val><Hash>RxRnTwFooTwwPMO5JhftzoR4raM=</Hash><Pid>81599-872-7621174-65365</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults>Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_COA_NSLP channel
Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-597-577766-02-2057-6000.0000-3652007
Installation ID: 002644000926100413628110852193172966480225199092582356
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: 2JPP4
License Status: LicensedHWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJS6xPLslgJ00qDVbMA0/MLcZNDy9FjWY9+AA6xWGlw=OEM Activation 1.0 Data-->
N/AOEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC K8T890 AWRDACPI
FACP K8T890 AWRDACPI
MCFG K8T890 AWRDACPIWednesday, January 20, 2010 7:51 PM
Answers
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From your MGA report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
It appears you have two installed copies of Microsoft Office Enterprise 2007. One copy is installed with an incorrect product key (108 Invalid VLK) and the other copy has not yet been activated (101 Not Activated). I would recommend uninstalling all Microsoft Office programs and then reinstall Microsoft Office using the proper Microsoft Office installation media and product key, then activate it.
Afterward, visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
Carey Frisch- Marked as answer by Darin Smith MS Friday, January 22, 2010 12:03 AM
Thursday, January 21, 2010 4:23 AM
All replies
-
Hi there,
Work for big corporate company and we get Microsoft products at a discount through some sort of partnering agreement.
Now all of a sudden I am being told copy of office is not genuine.
Can anyone tell from the following report why ?
Thanks,
Andrew.
Diagnostic Report (1.9.0011.0):
-----------------------------------------OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005Thursday, January 21, 2010 4:09 AM -
From your MGA report:
OGA Data-->
Office Status: 108 Invalid VLK
Microsoft Office Enterprise 2007 - 108 Invalid VLK
Microsoft Office Enterprise 2007 - 101 Not Activated
It appears you have two installed copies of Microsoft Office Enterprise 2007. One copy is installed with an incorrect product key (108 Invalid VLK) and the other copy has not yet been activated (101 Not Activated). I would recommend uninstalling all Microsoft Office programs and then reinstall Microsoft Office using the proper Microsoft Office installation media and product key, then activate it.
Afterward, visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
Carey Frisch- Marked as answer by Darin Smith MS Friday, January 22, 2010 12:03 AM
Thursday, January 21, 2010 4:23 AM