locked
Office being reported as non-genuine - definately is.... RRS feed

  • Question

  • Hi there,

    Work for big corporate company and we get Microsoft products at a discount through some sort of partnering agreement.

    Now all of a sudden I am being told copy of office is not genuine.

    Can anyone tell from the following report why ?

    Thanks,

    Andrew.
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-8MXG4-C9VK3-2JPP4
    Windows Product Key Hash: IlxTZNoEdqLPBBMXPKzLhsR3jII=
    Windows Product ID: 89578-OEM-7359756-77766
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {A18E785C-303F-4601-B471-526750AB0B14}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A18E785C-303F-4601-B471-526750AB0B14}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2JPP4</PKey><PID>89578-OEM-7359756-77766</PID><PIDType>3</PIDType><SID>S-1-5-21-70318878-3894280509-593602802</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS A8V-E DELUXE ACPI BIOS Revision 1006</Version><SMBIOSVersion major="2" minor="3"/><Date>20050429000000.000000+000</Date></BIOS><HWID>36313507018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>7497BF761489D86</Val><Hash>bYHJwm/EQUA1j6XVL+FPqMYSsZU=</Hash><Pid>89388-707-4155733-65037</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>101</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>75290D838053ED0</Val><Hash>RxRnTwFooTwwPMO5JhftzoR4raM=</Hash><Pid>81599-872-7621174-65365</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: f3acdd3c-119a-4932-a3d7-0b6f33a1dca9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-597-577766-02-2057-6000.0000-3652007
    Installation ID: 002644000926100413628110852193172966480225199092582356
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: 2JPP4
    License Status: Licensed

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJS6xPLslgJ00qDVbMA0/MLcZNDy9FjWY9+AA6xWGlw=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   K8T890  AWRDACPI
      FACP   K8T890  AWRDACPI
      MCFG   K8T890  AWRDACPI

     

    Wednesday, January 20, 2010 7:51 PM

Answers

  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated

    It appears you have two installed copies of Microsoft Office Enterprise 2007.  One copy is installed with an incorrect product key (108 Invalid VLK) and the other copy has not yet been activated (101 Not Activated).  I would recommend uninstalling all Microsoft Office programs and then reinstall Microsoft Office using the proper Microsoft Office installation media and product key, then activate it.

    Afterward, visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, January 22, 2010 12:03 AM
    Thursday, January 21, 2010 4:23 AM

All replies

  • Hi there,

    Work for big corporate company and we get Microsoft products at a discount through some sort of partnering agreement.

    Now all of a sudden I am being told copy of office is not genuine.

    Can anyone tell from the following report why ?

    Thanks,

    Andrew.
    Diagnostic Report (1.9.0011.0):
    -----------------------------------------

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    I have the exact same diagnosis. I know for a fact that it is legitimate because I have another computer running the same software that has results coming up as completely genuine =/ This seemed to happen after I updated my Vista Service Pack/after rogue malware attacked my computer.
    Thursday, January 21, 2010 4:09 AM
  • From your MGA report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 101 Not Activated

    It appears you have two installed copies of Microsoft Office Enterprise 2007.  One copy is installed with an incorrect product key (108 Invalid VLK) and the other copy has not yet been activated (101 Not Activated).  I would recommend uninstalling all Microsoft Office programs and then reinstall Microsoft Office using the proper Microsoft Office installation media and product key, then activate it.

    Afterward, visit Microsoft Genuine Advantage and click on Validate Office and report back with the results.
    Carey Frisch
    • Marked as answer by Darin Smith MS Friday, January 22, 2010 12:03 AM
    Thursday, January 21, 2010 4:23 AM