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PID not valid, but Vista is genuine RRS feed

  • Question

  • Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
    Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
    Windows Product ID: 89578-OEM-7332157-00237
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {4D2CCED2-36BB-41A8-A29B-6010B3541202}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4D2CCED2-36BB-41A8-A29B-6010B3541202}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-1278293991-2330358373-1853982273</SID><SYSTEM/><BIOS/><HWID>8E313507018400EE</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>40A708BA0D5B00E</Val><Hash>lnIGchYFKPbtry936i+XsIcqfEk=</Hash><Pid>89451-OEM-6600736-03263</Pid><PidType>11</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    --
    After running this test, I still can't get online tech support because my PID is "invalid". Could someone give me a few suggestions about what I should do?

    Thanks in advance!
    Saturday, January 12, 2008 9:11 PM

Answers

  • Hello LeahW,

     

    The support page that asks for your PID states:

    "To determine if no-charge support is available, provide the product identification number". It gives you an error of "Invalid" because your copy of Vista does not qualify for no-charge support. You can click the "Skip to payment" button if you wish to use Microsoft's Pay for Support service.

     

      The reason your Vista does not qualify for No-charge support is because your Vista came Pre-installed on a computer built by a large computer manufacturer (such as Dell, HP..so on) These companies pay a lower price for Windows and in exchange they take over responability for all warrenty support for the Windows that they sell pre-installed on their computers. 

     

      Example: Say you have a Dell computer and the DVD drive (that was manufactured by Sony) stops working. You would go to Dell for warrenty support to fix the DVD drive, not Sony. Windows is a component of the computer, just as the DVD drive is. 

     

     

    Thank you,

    Darin Smith

    WGA Forum Manager

    Friday, January 18, 2008 10:45 PM