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Error: 0xC004D401 RRS feed

  • Question

  • I received the error message: 

    Error: 0xC004D401

    Below is a copy of my diagnostic report.  Could you please review it and assist me?

    Thank you,

     

    Michael

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: K:20110518083506431-M:20110530123605236-

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Small Business - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_70AFE6BE-656-80070057_E2AD56EA-815-80070057

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2508741272-2311046697-4248271890</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>FE323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>218E309EE278C74</Val><Hash>8jEx+lU0cKNqaoOelWyekhOefr4=</Hash><Pid>54188-OEM-1792405-42810</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 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

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: QAAAAAIABwABAAIAAQABAAAAAwABAAEAnJ+m5kz2kQSSLyQrZnOct5BzRoP8kE7gUoO4+/L0uKkWBthIrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information:

      ACPI Table Name     OEMID Value  OEMTableID Value

      APIC                         DELL               M08   

      FACP                                    DELL               M08   

      HPET                         DELL               M08   

      BOOT                                   DELL               M08   

      MCFG                                   DELL               M08   

      SLIC                          DELL               M08   

      SSDT                         PmRef              CpuPm

     

     

    Monday, May 30, 2011 5:33 PM

Answers

  • "MichaelMichael100" wrote in message news:0830a3f6-0d55-466d-a4d3-a6ffa9f2ad66...
    I received the error message: 

    Error: 0xC004D401

    Below is a copy of my diagnostic report.  Could you please review it and assist me?

    Thank you,

     

    Michael

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: K:20110518083506431-M:20110530123605236-

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

     

     

     


    Please read the advice in the 'Note to Avast Users' sticky.....
     
     http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 5:43 PM
    Moderator

All replies

  • "MichaelMichael100" wrote in message news:0830a3f6-0d55-466d-a4d3-a6ffa9f2ad66...
    I received the error message: 

    Error: 0xC004D401

    Below is a copy of my diagnostic report.  Could you please review it and assist me?

    Thank you,

     

    Michael

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Invalid License

    Validation Code: 50

    Cached Online Validation Code: N/A, hr = 0xc004d401

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6000.2.00010300.0.0.002

    ID: {786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6000.vista_gdr.100218-0019

    TTS Error: K:20110518083506431-M:20110530123605236-

     

    Licensing Data-->

    C:\Windows\system32\slmgr.vbs(291, 5) (null): 0xC004D401

     

     

     


    Please read the advice in the 'Note to Avast Users' sticky.....
     
     http://social.microsoft.com/Forums/en-US/genuinevista/thread/E2F066B3-2517-41BC-8FAD-4C036F2F4AC8
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, May 30, 2011 5:43 PM
    Moderator
  • Problem solved thanks to Noel Paton's advice.
    Michael
    Tuesday, May 31, 2011 12:11 AM
  • "MichaelMichael100" wrote in message news:068cdba5-5852-4863-8a76-e6f93b675061...
    Problem solved thanks to Noel Paton's advice.
    Michael

    Please post a new MGADiag report so we can check it.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 31, 2011 8:45 AM
    Moderator
  •  

     

    Noel - 

     

    The new MGADiag Report is below.   Michael

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error: K:20110518083506431-M:20110530153039133-

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office XP Small Business - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-CH4CG</PKey><PID>89572-OEM-7332166-00096</PID><PIDType>2</PIDType><SID>S-1-5-21-2508741272-2311046697-4248271890</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1520                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A04</Version><SMBIOSVersion major="2" minor="4"/><Date>20071105000000.000000+000</Date></BIOS><HWID>FE323507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M08    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>218E309EE278C74</Val><Hash>8jEx+lU0cKNqaoOelWyekhOefr4=</Hash><Pid>54188-OEM-1792405-42810</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="100"/><App Id="19" Version="10" Result="100"/><App Id="1A" Version="10" Result="100"/><App Id="1B" Version="10" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 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

     

    Licensing Data-->

    Software licensing service version: 6.0.6002.18005

    Name: Windows(TM) Vista, HomeBasic edition

    Description: Windows Operating System - Vista, OEM_SLP channel

    Activation ID: 199086aa-6cb8-4e5b-b698-f2be56f1e8ee

    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f

    Extended PID: 89572-00146-321-600096-02-1033-6000.0000-1102011

    Installation ID: 019384562192836630434161479466335252679392384254025163

    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473

    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474

    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476

    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475

    Partial Product Key: CH4CG

    License Status: Licensed

     

    Windows Activation Technologies-->

    N/A

     

    HWID Data-->

    HWID Hash Current: QAAAAAIABwABAAIAAQABAAAAAwABAAEAnJ+m5kz2kQSSLyQrZnOct5BzRoP8kE7gUoO4+/L0uKkWBthIrFYqhQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20000

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC DELL   M08    

      FACP DELL   M08    

      HPET DELL   M08    

      BOOT DELL   M08    

      MCFG DELL   M08    

      SLIC DELL   M08    

      SSDT PmRef CpuPm

     

     


    Michael
    Tuesday, May 31, 2011 10:16 AM
  • "MichaelMichael100" wrote in message news:ba89ba00-0081-428d-a621-683268627abb...

     

     

    Noel - 

     

    The new MGADiag Report is below.   Michael

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

    Validation Status: Genuine

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc004f012

    Windows Product Key: *****-*****-4WD8X-M9WM7-CH4CG

    Windows Product Key Hash: EkdqJZ28Y9zyrh7DU/lHNjTXlQY=

    Windows Product ID: 89572-OEM-7332166-00096

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.0.6002.2.00010300.2.0.002

    ID: {786B1B41-D3BB-49EE-8BBD-B23A1A3D456D}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows Vista (TM) Home Basic

    Architecture: 0x00000000

    Build lab: 6002.vistasp2_gdr.100218-0019

    TTS Error: K:20110518083506431-M:20110530153039133-

     

     


    Michael

    OK - looks as if the problem has stopped, and you're back to normal again. (the error messages highlighted are the last time Windows identified the problem)
    Are you still on Avast - or did you change to another AV?

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 31, 2011 10:35 AM
    Moderator
  • Again, thank you very much for your help.  Michael
    Michael
    Tuesday, May 31, 2011 11:04 AM
  • Sorry, forgot to answer.  Still with Avast, so it must have been the lack of SP2 (actually, I didn't have SP1 either).  Michael
    Michael
    Tuesday, May 31, 2011 11:10 AM
  • "MichaelMichael100" wrote in message news:339ee14c-5792-416e-b792-2b420cf5da7c...
    Sorry, forgot to answer.  Still with Avast, so it must have been the lack of SP2 (actually, I didn't have SP1 either).  Michael
    Michael

    You do now - or you wouldn't have been able to install SP2 :)
    It may have been the combination of installing the two that fixed the problem - you're so far, the only one who's able to use Avast v6 after having the initial problem and installing the SP.
     

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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, May 31, 2011 11:26 AM
    Moderator