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Eligibility Issue RRS feed

  • Question

  • I purchased my computer from a qualified retailer (cyberpower inc). I ran the tool and this is the diagnostics:

     

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: 0x1
    Windows Product Key: *****-*****-6CDQM-RV23K-RP8F7
    Windows Product Key Hash: 7VrYSubZ86JPxkAAnCqEelHYZa4=
    Windows Product ID: 89580-014-0000025-71519
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    ID: 535361ec-1fe6-4543-8d40-de4e10383e62
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_rtm.061101-2205
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-530-645

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>535361ec-1fe6-4543-8d40-de4e10383e62</UGUID><Version>1.7.0012.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><PKey>*****-*****-*****-*****-RP8F7</PKey><PID>89580-014-0000025-71519</PID><PIDType>5</PIDType><SID>S-1-5-21-3848283838-406327210-3134725250</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>ASUS P5N-E SLI ACPI BIOS Revision 0401</Version><SMBIOSVersion major="2" minor="4"/><Date>20070112000000.000000+000</Date></BIOS><HWID>C5313507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

     

    Any help would be appreciated.

    Wednesday, April 18, 2007 12:40 AM

Answers

  • Hi ACostello,

    My apologies for the delayed response.

     

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have any additional questions or comments.

     

    Thanks,

    Jenifer

    Wednesday, April 25, 2007 7:52 PM

All replies

  • Why am I getting no response. The other people who posted before and after me received responses. Should I call?
    Thursday, April 19, 2007 11:54 PM
  • Hi ACostello,

    My apologies for the delayed response.

     

    Thank you for your interest in the Buy Local Program. It appears that you are not eligible as you did not purchase your machine from a system builder, as stated in your diagnostic report:

     

    Windows License Type: Retail

     

    Please let me know if you have any additional questions or comments.

     

    Thanks,

    Jenifer

    Wednesday, April 25, 2007 7:52 PM