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Registering my second PC RRS feed

  • Question

  • I purchased my One Care at Costco at Los Angeles and immediately installed it in my laptop computer.  I am now back in the Philippines, my home base and wanted to install the software on my main PC, but it keeps on telling me a have to resubscribe again, meaning I have to pay for a new subscription, when the software indicated, it will cover for three units. I cannot go to that portion where I will be asked my product key.  What do I do?

    Wednesday, January 9, 2008 1:59 AM

Answers

  •  

    If you have an active subscription, which is what was created when you activated on the first computer, you need to use the same LiveID on the subsequent activations. You can't use the same key twice. If you are arriving at a screen to purchase or provide a token, you are likely not using the same LiveID as the subscription ID.

    If you don't recall the LiveID you used for your subscription, you will need to contact support who can provide that information to you using your Key and/or contact information.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Alternatively, sign in at http://billing.microsoft.com with email addresses that you have set up as LiveIDs and one will show your subscription listed - that would the LiveID to use to activate the 2nd PC install.

     

    -steve

     

    Wednesday, January 9, 2008 1:15 PM
    Moderator