locked
Restored laptop to original factory settings. XP Installed fine; will not accept product key on bottom of laptop. RRS feed

  • Question

  • Was working with Carey Frisch but have not received any answers in over 3 days.  I had to restore my work Dell laptop to original factory settings.   XP Professional installed fine.  However, when trying to use Word, Powerpoint, etc., it prompted me for the product key and would not accept the one listed on the label on the underside of the laptop. I have in my possession Office 2003 Standard Edition which my employer had purchased a few years ago for me to use on my home Emachine so I could work on documents at home.  However, my emachine broke so they gave me this Dell laptop to use at home.  I tried installing the Office 2003 Standard Edition, but it does not accept the product key which is listed on the disk box.  Please advise.
    • Moved by Darin Smith MS Wednesday, December 1, 2010 9:49 PM Office issue moved to Office forum (From:Windows XP Genuine Advantage Validation Issues (Windows XP))
    Friday, November 26, 2010 6:20 PM

Answers

  • The product key affixed to your Dell laptop is for Microsoft Windows and not Microsoft Office.  You will need to contact someone at your company (IT Administrator) for a new Microsoft Office 2003 product key.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, December 1, 2010 9:48 PM
    Saturday, November 27, 2010 2:58 AM

All replies

  • The product key affixed to your Dell laptop is for Microsoft Windows and not Microsoft Office.  You will need to contact someone at your company (IT Administrator) for a new Microsoft Office 2003 product key.
    Carey Frisch
    • Marked as answer by Darin Smith MS Wednesday, December 1, 2010 9:48 PM
    Saturday, November 27, 2010 2:58 AM
  • Carey -- The office is closed until Tuesday. Is there anyway you can pull up our product key which was on this computer?  Below is the diagnostic report.  Thanks.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Validation Control not Installed
    Validation Code: 0
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 76487-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {B832DCF3-0225-4864-B3E7-B5E9C3AA3270}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 104 Unknown PID
    Microsoft Office Professional Edition 2003 - 104 Unknown PID
    Microsoft Office Standard Edition 2003 - 101 Not Activated
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B832DCF3-0225-4864-B3E7-B5E9C3AA3270}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>76487-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-3619036983-381771102-419835348</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 6000                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20050223000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>8EC23E07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Notebook I6000</name><model></model></SBID><OEM/><GANotification/></MachineData>   <Software><Office><Result>104</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>104</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><PidType>0</PidType></Product><Product GUID="{91120409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Standard Edition 2003</Name><Ver>11</Ver><Val>7D4D1E0D27A1DD8</Val><Hash>nGyPDTukHOOdluwkCOZG6lGjGNQ=</Hash><Pid>70141-748-0141591-56895</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="104"/><App Id="16" Version="11" Result="104"/><App Id="18" Version="11" Result="104"/><App Id="19" Version="11" Result="104"/><App Id="1A" Version="11" Result="104"/><App Id="1B" Version="11" Result="104"/><App Id="44" Version="11" Result="104"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 183F2:Dell Inc|183F2:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A

    Saturday, November 27, 2010 7:00 PM
  • Sorry, but I am not a Microsoft employee and therefore have no access whatsoever to product key inventory.  If you need to use Microsoft Office immediately, download and install the Microsoft Office Professional Plus 2010 60-day trial.

    Note:  You will first need to uninstall the following from your computer:

    Microsoft Office Professional Edition 2003 - 104 Unknown PID
    Microsoft Office Standard Edition 2003 - 101 Not Activated

    Also, your Windows XP Professional installation must have Windows XP Service Pack 3 installed.


    Carey Frisch

    Saturday, November 27, 2010 7:58 PM