Hello Kevin,
Thank you for visiting the Microsoft Office Genuine Advantage (OGA) forum. Your issue is related to Product Activation. The purpose of this forum is the support of the OGA program and your question falls out of the scope for our support. In an attempt to assist I would like to provide some information which may help. I do suggest trying to activate using the “Activate by Phone” method from the activation Wizard. Telephone numbers for Activation Centers vary by product license and country/region. Use the number provided on your Activation Wizard screen to call the Microsoft Activation Center. Please follow the below guidance for telephone activation for your version of Office:
1) Start any Office program.
2) In the “Office Activation Wizard”, click the “Activate by using the telephone” option, and then click Next
3) Read the “Microsoft Office Privacy Policy” page, and then click “Next”.
In the “Select your location” list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided.
4) Click “Next”.
5) On the “Activation Complete” page, click “Finish”.
Here are various websites which will explain Activation as well as provide you with troubleshooting processes should you experience any and/or further complications:
About product activation in Microsoft Office System products
http://office.microsoft.com/en-us/help/HP030829921033.aspx?pid=CH010344561033
Microsoft Product Activation
http://www.microsoft.com/piracy/mpa.aspx
Activate Microsoft Office programs
http://office.microsoft.com/en-us/help/HA012334341033.aspx
Activate Your Microsoft Office System Trial Product
http://www.microsoft.com/office/trial/activate.mspx
How to install and activate 2007 Microsoft Office system programs
http://office.microsoft.com/en-us/help/HA101733401033.aspx
How to install, activate, and register Microsoft Office 2003 programs
http://office.microsoft.com/en-us/help/HA101733471033.aspx?pid=CH010963501033
How to troubleshoot problems you may experience when trying to activate Office products
http://support.microsoft.com/kb/903275/en-us
How to troubleshoot problems you experience when activating a 2007 Office product
http://support.microsoft.com/kb/919895
"Your installation cannot be activated" error message when you try to activate Office 2007 or Office 2003
http://support.microsoft.com/kb/826526/
Resources to help you activate a license in Microsoft Office programs
http://support.microsoft.com/kb/828958
Thank you,
Matt Prall, MS
OGA Forum Manager
