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Problem with Windows Genuine Advantage RRS feed

  • Question

  • Hello,

    I recently installed Windows XP for the first time and my machine won't pass Windows Genuine Validation. Here's the requested data:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid Product Key
    Validation Code: 8
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QRGGG-93HXR-6HMWB
    Windows Product Key Hash: dSPXWnkx7wThwXki0jKOzsm6Rmc=
    Windows Product ID: 76487-011-3665681-22092
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {42E2C1C2-7FB7-4A00-A2F6-6FD9BB6A4FCC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Windows XP Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-543-80070002_025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{42E2C1C2-7FB7-4A00-A2F6-6FD9BB6A4FCC}</UGUID><Version>1.9.0027.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6HMWB</PKey><PID>76487-011-3665681-22092</PID><PIDType>5</PIDType><SID>S-1-5-21-527237240-1078081533-1417001333</SID><SYSTEM><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>6.00</Version><SMBIOSVersion major="2" minor="4"/><Date>20080729000000.000000+000</Date></BIOS><HWID>C78B36870184006D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 44A4:Dell Inc|13424:Fujitsu Siemens Computers|13424:Gateway, Inc|13424:Hewlett-Packard Company|13424:HITACHI, Ltd|4493:Microsoft Corporation|44DD:Microsoft Corporation|406D:Microsoft Corporation|13424:Mitsubishi Electric Information Technology Corporation|13424:NEC Corporation|13424:TOSHIBA CORPORATION|13424:Unisys Corporation|132AB:VMware, Inc
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

     

    Monday, August 9, 2010 9:15 PM

Answers

  • Hi Jason,

      ok, my Product Key team has confirmed the key is Valid.  So since the key isn't the cause, we still need to figure out why you are receiving the Non-Genuine messaging as well as why the Validation site thinks the key is not Valid.

      The cause is either specific to your copy of Windows or a problem with our system.  Since I'm not seeing a bunch of unexplained non-genuine issues in the forum, my guess is it's specific to your Windows.  But to be sure (and to get your Windows back to a Genuine status) I have sent the email and phone number you provided to our escalation support engineers who will arrange for a good time to contact you and then work out the issue to resolution. 

      While I will most likely get a report on what was found to be the rootcause and fix, if you have the time, it would be nice to have you post your evaluation of the issue, as well.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 5:40 PM

All replies

  • Hello gjarboni,

      I have checked the Product key being used in your XP and it is Valid and Genuine.  Would you go to http://microsoft.com/genuine/diag and click the Start Diagnotic buttom.  The page will confirm your XP is configured to allow Validation to occure.  It will also look for common issues that may effect XP's ability to validate.

      Once the Diagnostic page give you all green checkmarks, click the Validate Windows button and tell us what the result is.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Wednesday, August 11, 2010 9:31 PM
    • Unproposed as answer by Darin Smith MS Thursday, August 12, 2010 8:44 PM
    Wednesday, August 11, 2010 9:31 PM
  • Okay, I went to the web page and my PC passes all of the diagnostics:

    Microsoft Genuine Advantage Diagnostic Results

    Passed Active scripting allowed
    Passed Display images enabled
    Passed Computer time and date correct
    Passed Cookies enabled
    Passed ActiveX enabled
    Passed Windows validation ActiveX loaded
    Passed Office validation ActiveX loaded
    Passed Validation Self-help ActiveX loaded
    Passed Validation Self-help: Data.dat Corruption check
    Passed Validation Self-help: Cryptography check
    Passed Validation Self-help: Product Activation check

    But when I click, Validate Windows, I get this:

    This copy of Windows did not pass genuine validation.

    The product key found on this computer was not assigned by Microsoft.

    Hide details Hide details

    The Windows product key installed on this computer was not assigned by Microsoft. You may be a victim of counterfeit software. Learn more about getting genuine with the options below.

    I can provide you a PDF of the page if it would help.

    Thanks,

    Jason M.

    Thursday, August 12, 2010 8:47 AM
  • Thank you gjardoni,

    I am escalating the issue up to the Product key group now. I will update you whe I hear more.

     

     


    Darin MS
    Thursday, August 12, 2010 7:40 PM
  • Hi Jason,

    Sorry for the wait.

    We need additional information but it's not the type of information you want to post in the Forum Specifically, I need the full product key for that copy of XP as well as your name and phone number (in case we need to have a Tech call you).

      Would you send the information to: wgatemp1 @ hotmail . com (remove spaces)

    NOTE: The reason I have asked you to mail a Hotmail account is because if I posted my microsoft email (or asked you to post your email), we would get spammed to death.

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Friday, August 20, 2010 8:47 PM
    Friday, August 20, 2010 8:47 PM
  • Okay, I sent the information to the email address above two days ago. Let me know if you need anything else.

    Jason M.

    Monday, August 23, 2010 4:18 AM
  • Hi Jason,

      ok, my Product Key team has confirmed the key is Valid.  So since the key isn't the cause, we still need to figure out why you are receiving the Non-Genuine messaging as well as why the Validation site thinks the key is not Valid.

      The cause is either specific to your copy of Windows or a problem with our system.  Since I'm not seeing a bunch of unexplained non-genuine issues in the forum, my guess is it's specific to your Windows.  But to be sure (and to get your Windows back to a Genuine status) I have sent the email and phone number you provided to our escalation support engineers who will arrange for a good time to contact you and then work out the issue to resolution. 

      While I will most likely get a report on what was found to be the rootcause and fix, if you have the time, it would be nice to have you post your evaluation of the issue, as well.

    Thank you,


    Darin MS
    Tuesday, August 24, 2010 5:40 PM
  • Okay, this is very late, but the problem ended up being with the Product Key. I was sent a  new key and reinstalled and all was well.

     

    Jason M.

    Wednesday, November 17, 2010 12:15 AM