locked
CRM 2011 RU17 Outlook Client wizard fail RRS feed

  • Question

  • Hi,

    I have installed UR17 on CRM 2011 (On Premises) to support Windows 8.1 with Office 2013.

    After setup client (with success), I start the wizard to connect the CRM Server. The Test Connection work fine (after test connect I can se the organization in the dropdown list), but when I click on OK, the process for adding Organization fail after 10/15 seconds. this is the content of the log file:

    On the row N. 10 there is the error:

    Cannot start the Microsoft Dynamics CRM for Outlook Configuration Wizard because the configuration file C:\Program Files (x86)\Microsoft Dynamics CRM\Default_Client_Config.xml

    10:21:13|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 27/08/2014 10.21.13 ===
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    10:21:13|   Info| Client Configuration Wizard Version      : 5.0.9690.4150
    10:21:13|   Info| Client Configuration Wizard LanguageID   : 1033
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:21:13|   Info| Query all rows in profile table
    10:21:13|   Info| Outlook is  initialized
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:21:13|   Info| Client Configuration Wizard Running Mode : ReducedUI
    10:21:13|Warning| Client configuration failed with the exception : Cannot start the Microsoft Dynamics CRM for Outlook Configuration Wizard because the configuration file C:\Program Files (x86)\Microsoft Dynamics CRM\Default_Client_Config.xml is not valid. Contact your system administrator.    at Microsoft.Crm.Application.Outlook.Config.CommandLineArgs.ParseConfigFile(String configFileName, Deployments& deployments)
       at Microsoft.Crm.Application.Outlook.Config.ClientConfig.ParseDefaultConfigFile(Deployments& deployments)
       at Microsoft.Crm.Application.Outlook.Config.ClientConfig.AddDeployment_ReducedUI()
       at Microsoft.Crm.Application.Outlook.Config.ClientConfig.Run(Boolean runInsideOutlook)
    10:21:13|   Info| Configuration file Type : OnPremise.
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    10:21:13|   Info| Logon mapi store
    10:21:13|   Info| Logon admin service
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:21:13|   Info| Query all rows in msg service table
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:21:13|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:21:13|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:21:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:21:23|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:21:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:21:23|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:21:23|   Info| Fill organization comboBox with server information.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:21:26|   Info| Action type : Add.
    10:21:26|   Info| Add GlobalRepositoryConfigurator.
    10:21:26|   Info| Add AddinConfigurator.
    10:21:26|   Info| Add OrganizationRepositoryConfigurator.
    10:21:26|   Info| Add PrimaryConfigurator.
    10:21:26|   Info| Add OutlookConfigurator.
    10:21:26|   Info| Add FinalConfiguratorConfigurator.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:21:26|   Info| Get action list.
    10:21:26|   Info| Get action total progress : 55.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    10:21:26|   Info| Action command type : Add.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:21:26|   Info| Deleted user application files.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:21:26|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:21:26|   Info| Set default settings to client configuration.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:21:26|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    10:21:26|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:21:26|   Info| Created Crm allow list key.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:21:26|   Info| Set laptop client registry key values.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:21:26|   Info| No extended chars in https://<server dns>/DSCRM/XRMServices/2011/Organization.svc were found. No need for short naming.
    10:21:26|   Info| Set platform root registry keys.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:21:26|   Info| Set platform root key value.
    10:21:26|   Info| Set user id registry key.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:21:26|   Info| Set configuration registry key values.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:21:26|   Info| Added SQM registry keys.
    10:21:26|   Info| Added SQM queue directory.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:21:26|   Info| Added SQM registry key values and directory.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:21:26|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:21:26|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:21:26|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:21:26|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:21:26|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:21:26|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:21:26|   Info| Registered the form region for IPM.Note in Office registry hive.
    10:21:26|   Info| Registered the form region for IPM.Appointment in Office registry hive.
    10:21:26|   Info| Registered the form region for CRM.Task in Office registry hive.
    10:21:26|   Info| Registered the form region for CRM.Contact in Office registry hive.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:21:26|   Info| Created Crm integrate key.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:21:26|Warning| Error deleting file C:\Users\Eliao\AppData\Local\Microsoft\MSCRM\Client\144a17cb-6948-e211-a343-000c29bd15fcFalse.sdf: The process cannot access the file 'C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\144a17cb-6948-e211-a343-000c29bd15fcFalse.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
    10:21:26|Warning| Error deleting file C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-144a17cb-6948-e211-a343-000c29bd15fc.sdf: The process cannot access the file 'C:\Users\EliaO\AppData\Local\Microsoft\MSCRM\Client\MetadataCache-144a17cb-6948-e211-a343-000c29bd15fc.sdf' because it is being used by another process.. Marking it for the deletion upon the reboot.
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:21:26|   Info| Set org-based registry values.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:21:26|   Info| Set Primary Org values.
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:21:26|   Info| Logon mapi store
    10:21:26|   Info| Logon admin service
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:21:26|   Info| Query all rows in msg service table
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:21:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:21:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    10:21:27|  Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    10:21:27|  Error| Exception : Server was unable to process request. 

    Thanks for your support.


    • Edited by elia71 Wednesday, August 27, 2014 8:31 AM
    Wednesday, August 27, 2014 8:29 AM

Answers

All replies

  • UPDATE:

    now I have inserted in config file Discovery URL and Organization and don't have the error on config file. But still it don't work.

    The logs:

    10:41:56|   Info| === Microsoft Dynamics CRM for Outlook Configuration Wizard logging started: 27/08/2014 10.41.56 ===
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
    10:41:56|   Info| Client Configuration Wizard Version      : 5.0.9690.4150
    10:41:56|   Info| Client Configuration Wizard LanguageID   : 1033
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:41:56|   Info| Query all rows in profile table
    10:41:56|   Info| Outlook is  initialized
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
    10:41:56|   Info| Client Configuration Wizard Running Mode : Normal
    10:41:56|   Info| Configuration file Type : OnPremise.
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
    10:41:56|   Info| Logon mapi store
    10:41:56|   Info| Logon admin service
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:41:56|   Info| Query all rows in msg service table
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.ServerForm
    10:41:56|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
    10:41:56|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
    10:42:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:42:15|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:42:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
    10:42:15|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._testConnectionButton_Click
    10:42:16|   Info| Fill organization comboBox with server information.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._okButton_Click
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Execute
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:42:20|   Info| Action type : Add.
    10:42:20|   Info| Add GlobalRepositoryConfigurator.
    10:42:20|   Info| Add AddinConfigurator.
    10:42:20|   Info| Add OrganizationRepositoryConfigurator.
    10:42:20|   Info| Add PrimaryConfigurator.
    10:42:20|   Info| Add OutlookConfigurator.
    10:42:20|   Info| Add FinalConfiguratorConfigurator.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionList
    10:42:20|   Info| Get action list.
    10:42:20|   Info| Get action total progress : 55.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.GetActionEntry
    10:42:20|   Info| Action command type : Add.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator+DeleteUserApplicationFilesAction.DeleteUserApplicationFilesAction
    10:42:20|   Info| Deleted user application files.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:42:20|   Info| Copied registry values created by setup in HKLM to HKCU on configuration
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetClientRegistryDefaultSettings
    10:42:20|   Info| Set default settings to client configuration.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:42:20|   Info| ASP Net version key name : Software\Microsoft\ASP.NET\4.0.30319.0
    10:42:20|   Info| ASP Net install path : C:\Windows\Microsoft.NET\Framework\v4.0.30319\
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.GetAspDotNetPath
    10:42:20|   Info| Created Crm allow list key.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetLaptopClientRegistryValues
    10:42:20|   Info| Set laptop client registry key values.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:42:20|   Info| No extended chars in https://<server dns>/DSCRM/XRMServices/2011/Organization.svc were found. No need for short naming.
    10:42:20|   Info| Set platform root registry keys.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetPlatformRootAction
    10:42:20|   Info| Set platform root key value.
    10:42:20|   Info| Set user id registry key.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.SetConfigurationRegistryValuesAction
    10:42:20|   Info| Set configuration registry key values.
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:42:20|   Info| Added SQM registry keys.
    10:42:20|   Info| Added SQM queue directory.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.AddSQMRegkeysAndDirectory
    10:42:20|   Info| Added SQM registry key values and directory.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.GlobalRepositoryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:42:20|   Info| Enabled the crm ribbon addin keys under Software\Microsoft\Office\Outlook\Addins\crmaddin.RibbonAddin
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:42:20|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:42:20|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:42:20|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:42:20|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:42:20|   Info| Deleted the resiliency keys under Software\Microsoft\Office
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.RemoveCrmAddinOfficeResiliencyRegValuesAction
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetCrmRibbonAddinRegistryValuesAction
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:42:20|   Info| Registered the form region for IPM.Note in Office registry hive.
    10:42:20|   Info| Registered the form region for IPM.Appointment in Office registry hive.
    10:42:20|   Info| Registered the form region for CRM.Task in Office registry hive.
    10:42:20|   Info| Registered the form region for CRM.Contact in Office registry hive.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.SetFixedRegistryValuesAction
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:42:20|   Info| Created Crm integrate key.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.CreateIntegrationKey
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.AddinConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.SetContextValues
    10:42:20|   Info| Set org-based registry values.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OrganizationRepositoryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.SetPrimaryContextValues
    10:42:20|   Info| Set Primary Org values.
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.PrimaryConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:42:20|   Info| Logon mapi store
    10:42:20|   Info| Logon admin service
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:42:20|   Info| Query all rows in msg service table
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetCrmStoreServiceId
    10:42:20|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.DeleteV4CrmDatastore
    10:42:20|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime
    10:42:55|  Error| Exception : An error has occurred. Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solutions or contact your organization's Microsoft Dynamics CRM Administrator. Finally, you can contact Microsoft Support.    at Microsoft.Crm.MapiStore.DataStore.WaitInitialized()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.InitializeMapiStoreForFirstTime()
       at Microsoft.Crm.Application.Outlook.Config.OutlookConfigurator.Configure(IProgressEventHandler progressEventHandler)
       at Microsoft.Crm.Application.Outlook.Config.ConfigEngine.Configure(Object stateInfo)
    10:42:55|  Error| Exception : Server was unable to process request. 

    Wednesday, August 27, 2014 8:47 AM
  • Hi, with help of my colleague, the problem was solved.

    The solution is in the second comment in the following link: http://blogs.msdn.com/b/crminthefield/archive/2012/12/03/crm-2011-service-principal-names-spn-generation-and-usage.aspx

    In the web site (under IIS), must add the properties: useAppPoolCredentials="true" .

    Bye.

    • Marked as answer by elia71 Thursday, August 28, 2014 2:33 PM
    Thursday, August 28, 2014 2:33 PM