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onecare service RRS feed

  • Question

  • I cannot reactivate my onecare I bought a new token form the local walmart and because the credit card i had listed was inactive they canceled my service

    and will not let me use the new token I bought From walmart,i tried to remove the old card from my id and a rep was suppose to call me but never did,how can I get a phone # to support

    Tuesday, April 22, 2008 12:39 PM

Answers

  • If you subscription is currently expired, you should be able to renew by going to http://billing.microsoft.com and signing in with the LiveID for your subscription, selecting Renew from the OneCare entry on your list of subscribed services, and then selecting to use a retail PIN/Key/Token. Removing the expired credit card should not be needed.

    Alternatively, it may just be easier to uninstall OneCare and reinstall it from http://onecare.live.com and then activate with a *new* LiveID and your retail product key, abandoning the old LiveID and Billing account.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    If you post your support case number, I'll ask for it to be looked into for why you weren't called as promised.

    -steve

    Tuesday, April 22, 2008 4:53 PM
    Moderator