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how do you deal with a false wga positive? RRS feed

  • Question

  • how do you deal with a false wga positive?  i bought my "counterfeit" copy of office directly from microsoft as part of a student ultimate steal deal.  so if it is counterfeit, microsoft sold me the counterfeit copy
    Wednesday, June 2, 2010 12:12 AM

Answers

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

     


    Carey Frisch
    Wednesday, June 2, 2010 2:48 AM
    Moderator
  • Hello madatmicrosoft,

    You inadvertently posted your Office issue in the Windows XP section of the WGA forum.

    In addition to what Carey posted, please make a new thread in the Office section of this forum and put the results of the mgadiag utility and all further posts regarding this issue there.

    Thank You.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 2, 2010 3:28 AM

All replies

  • In order for us to analyze and troubleshoot a non-genuine notification issue you may be experiencing, please download and run the   Microsoft Genuine Advantage Diagnostics Tool. 

    After running the tool, click on the Continue button, then click on the Copy button, then Paste the report into your post.  Also, please include a brief question or pertinent background information that would be helpful in our endeavor to assist you.

    Thank you!

     


    Carey Frisch
    Wednesday, June 2, 2010 2:48 AM
    Moderator
  • Hello madatmicrosoft,

    You inadvertently posted your Office issue in the Windows XP section of the WGA forum.

    In addition to what Carey posted, please make a new thread in the Office section of this forum and put the results of the mgadiag utility and all further posts regarding this issue there.

    Thank You.


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Wednesday, June 2, 2010 3:28 AM